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Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 3.8 out of 5 stars with 11 reviews

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73%
would recommend
to a friend

Customers are saying

Customers love the Geek Squad Certified Refurbished ENVY laptop for its powerful performance and large storage capacity. However, some customers have expressed concerns about the touchpad's responsiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Cons mentioned:
    Touchpad

    Rated 5 out of 5 stars

    Only getting better!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lap top had a few bugs out of the box. First the touch screen was slow to react, second there was this grinding noise coming from under the mouse. After charging it over night, all the problems left. We have had it for a month and there has been no problems at all. The laptop is used for 5 to 6 hours daily. I would buy this laptop again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Enjoy the touchscreen capabilities.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the touchscreen capabilities, Graphics are good, Good size hard drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast with lots of memory. Able to work on multiple projects at once with no slow down.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven't got to use it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Re-furb not set up properly had to take it to geek squad to check out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great windows 10 still buggy but great harware wise

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with the wrong power cord. Had to jump threw several hoops to get the correct one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far it is a great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer as a gift for my fiance for her birthday and she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My Computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my computer still good after all these years!

    I would recommend this to a friend
  • Cons mentioned:
    Touchpad

    Rated 1 out of 5 stars

    Extremely Upsetting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop as a way to keep up on my school work. As a college student, this was a little out of my price range. After reading about all of the qualities and scouring the website for hours I decided that this was the best option and decided to splurge. I was wrong. The touch-pad malfunctions constantly. The parentheses button doesnt work when you want it to, but it sticks whenever you try to type something in. The camera is very pixelated and poor quality for such a pricey laptop. Additionally the box it came in came without bubble-wrap (just some film and cardboard keeping it in place, which moved around itself), and when taken out the top of the laptop was smeared with dirt. Would not recommend!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Touchpad

    Rated 4 out of 5 stars

    It's ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard is a bit slow. I push a key and it takes a second to respond. This however is my only complaint. I do recomend this laptop. It has great sound. The graphics are wonderful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received yesterday and even though I love almost everything about this computer, I cannot put up with the freezing. I'll have to take it back this weekend. Toshibas have always been good to us.

    No, I would not recommend this to a friend
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