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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 21 reviews

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76%
would recommend
to a friend

Customers are saying

Customers consistently note the excellent screen quality and performance of this laptop, with many praising the keyboard and smooth gameplay. Positive feedback also highlights the build quality and responsiveness. However, some users experienced issues with the mouse, particularly concerning accidental clicks. The trackpad's numerous gestures were also cited as a source of frustration for some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-21 of 21 reviews
  • Rated 1 out of 5 stars

    Horrible , just Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok , just bought this computer online, they send me computer with a wrong power cord , went to closest BEST BUY, they said there is nothing they can do for me, I need to return the comp or call custumer service, Called BEST BUY, they said there is no way they can send power cord by it self , it comes as a package, so I need to go buy one on my own. ARE U KIDDING ME?!!!! And if I want to return the computer , they will charge me $29 for a free 6 month Virus software Kaspesky that they emailed me and which I have not used, cause I cant even turn the computer on. THis is the last time in my whole life I will buy a refurbished computer. NEVER AGAIN>

    No, I would not recommend this to a friend
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