Customer Ratings & Reviews

Works great & dependable, as advertised! Sincere thanks to Best Buy staff & Geek Squad! Increasing confidence in overcoming techno problems… & fears of.

Good service at this store, and the product is great.

The truth pretty good of very good quality price so I'm happy

Printer is now working after calling HP representative to resolved ER06 meaning paper jammed. number of Geek Squad did not help with this issue.

I’m disappointed with this printer because (1) the paper comes out curved after printing, and (2) the text appears slightly misaligned on the page.

Very easy set up and operation. Sales person was very helpful in the store.

While this printer seems to be good, I couldn’t connect it to my computer. Worked with two Geek Squad people who couldn’t figure it out either. I returned it to Best Buy.

Takes a long time to print. Hp easy to smart software is terrible. Got it to work when I uninstalled that and put in the regular driver. Takes a really long time to print.

Easy to put the paper into the paper storage drawer. Easy to install the ink cartridge.

I got this printer several months ago because I hated how my old inkjet would not let me print in black and white because full, colored ink reservoirs were mis-read as being empty. I thought a b&w LaserJet would be more reliable, and print more per-cartridge. Wrong on both counts! Thing disconnects from my Wi-Fi weekly, so every time I want to print I need to reset it, taking about 10 minutes. Then, the kicker is that the toner cartridge has so little capacity, it is now empty after fewer than 100 pages of b&w text. No images, etc. It therefore costs me over $1 per printed text page, and several minutes each time. Kinkos is cheaper! Previous 10-yr old, $80 printer also stayed connected to Wi-Fi and scanned far faster, and could scan multiple pages at once. I wish I'd never changed, and will soon be changing back to anything that is not HP.

So far I’m happy with my purchase. The only Tung is that I wish it had an automatic shut off or sleep motion when not in use.

Once I got it working to my computer (which took some time) it works very well.

The printer works fine but has a drawback. The extended tongue for holding printed pages is not long enough. The pages slide off. This happens with 20 lb paper weight.

Constant problems with printers. You have to wade through written solutions which don’t work. I have had 2-Printers and do not appreciate that you have to call and talk to someone in Geek Dept far away . Person who set up second computer just took off without making sure I understood. Geek Squad used to be great. Now customer service at Best Buy is nit very accessible. Everyone you talk to refers you to someone else. You have to pay $150;to get help. In future I will shop elsewhere!

No nonsense, no frills printer/scanner/copier. Just what I wanted, and works perfectly.

It's acted as good quality so far. No bells and whistles like a feeder.

Instructions were confusing for non-techie. After frustration I went old school and finally got it done.

This printer is perfect for home. Use is efficient affordable, and the best thing is laser printer

The Wi-Fi connection is poor. You cannot use it without granting geolocation permissions. It takes a very long time to print. I already regret buying it. The only positives are its light weight and compact size.

Wish I had gotten a color printer. Takes a looooong time to start printing.