Customer Ratings & Reviews
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would recommend to a friend
- Rated 5 out of 5 stars
Terrific personal printer
Marian Posted
This is an excellent compact laser printer! I returned a larger color MFC that had all kinds of whistles and bells, but ended up being a disappointment. If you only need a monochrome printer, this is the machine to have. I use another machine for copying and scanning as needed.
I would recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
- Rated 5 out of 5 stars
Great printer for work
RonMcC Posted
The HP LaserJet Pro M102w is a great printer for an individual office when all you need is black and white printing.
I would recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
- Rated 3 out of 5 stars
A little disappointed
CAgrandma Posted
The printer keeps going "offline" after printing through my network. The setup was not real user-friendly, but I muddled through and got it installed. I am an experienced, long-time technology user. Someone with little experience may have difficulty installing the driver to get the printer working.
No, I would not recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
- Rated 3 out of 5 stars
Problem at power-up
outoftheboxbroken Posted
So the alert light is flashing, and there's a grinding noise, and can't resolve a network comm. problem. Got to take back. When I say that I would not recommend, I mean I cannot rec. Best Buy because I do not believe their QA is in place from the production line, and packaging, to the sales staff. This is the second printer in 1 month. First one sold to me in store as wireless, was not Wi-Fi capable.
No, I would not recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
- Rated 2 out of 5 stars
Difficulty installing Driver
KLH1 Posted
Had the most difficult time installing the driver for this printer. The provided cd driver and downloaded driver from the HP site did not work for this printer. Had to search online for a work around to install the printer. Took over a day to figure out the correct installation.
No, I would not recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
Brand response from HP Team
Posted
Hi KLH1, sorry to hear you were experiencing an issue in installing driver for your HP LaserJet Pro M102w Printer. You can install the latest driver for your printer from here: http://hp.care/2qu8rVz HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: http://bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi
- Rated 5 out of 5 stars
Great Product, easy to use
Chad Posted
We use this printer in our lobby and it is used often. HP offers great web features and monitoring tools.
I would recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
- Rated 4 out of 5 stars
Works As Promised
JackAM Posted
As usual a good, functioning Hewlitt Packard printer
I would recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
- Rated 5 out of 5 stars
Very dependable laser printer
TyeDye Posted
Another HP workhorse for printing. Plug in and config, then print away.
I would recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
- Rated 5 out of 5 stars
Yes
Reviewer Posted
Quick, compact, bluetooth so no wires, completely pleased
I would recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
- Rated 5 out of 5 stars
Great printer for the price
ABC1 Posted
Works better as a direct connet vs Wi Fi. For the money it does the job.
I would recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
- Rated 1 out of 5 stars
Printer Arrived Broken
ArrivedBroken Posted
Printer did not work from being new out of the box. Error light kept blinking and the rolls kept going. Called Best Buy and was told the internal components of the printer were broken. Not sure if this was a return as the printer did not have the normal stickers to remove before use.
No, I would not recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
Brand response from HP Team
Posted
Hello there,
This is so disappointing to hear. I'm very sorry that the printer you purchased wasn't working right out of the box. Providing our customers with a seamless experience from the start is what we strive for, so I can imagine how upsetting this must be.
I'm hoping that you were able to situate a proper return after discovering these issues.
For future reference, I would also like to add that HP printers do have a 1-year warranty from their date of purchase, and while the warranty is in effect, support should always be available to you. You can always verify the warranty using the following link: support.hp.com/us-en/checkwarranty
For any other questions or concerns, please don't hesitate to reach out to us for support. We're always here to help. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
- Rated 5 out of 5 stars
Excellent
Bissu Posted
Was up to my expectation, complete for my work. Great product
I would recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
- Rated 1 out of 5 stars
Sad that HP can't even make the laser printers!
amintorab Posted
I bought it in Jan 2017 and barely used it. Now the paper feeder is not working and I can't make any print. The wifi receiver keeps disconnecting. Terrible, Terrible buy. This thing was supposed to be a solid buy. I had an old model from 2004 and it lasted me forever.
No, I would not recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
- Rated 1 out of 5 stars
Poor quality
Jessdachel Posted
Poor quality, and would not recommend it. I used it for crafting supplies. I used it a handful of times, and now just sits in my office collecting dust.
No, I would not recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
Brand response from HP Team
Posted
Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup, cartridge and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-laserjet-pro-m102-printer-series/9365392/model/9365394
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
- Rated 4 out of 5 stars
Problem during setup - solution found
nagpapaganda Posted
It was difficult to get this printer working; I have Windows 7. The printer appeared with a yellow exclamation mark and would not print. The solution is available online at https://forums.whirlpool.net.au/forum-replies.cfm?t=2671132&p=-1&#bottom
I would recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White
- Rated 5 out of 5 stars
laser printer
rawz Posted
bought this for the office and it gets a lot of use and have not had 1 bit of trouble with it
I would recommend this to a friendThis review is from HP - LaserJet Pro M102w Black-and-White Wireless Laser Printer - White