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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 456 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are pleased with the LaserJet Pro m402n Black-and-White Printer's print quality, ease of use, and reliability. Many appreciate its compact size and quiet operation, along with the reasonable price. However, some users express disappointment with the lack of wireless functionality. A small number of customers have also reported occasional paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 456 reviews
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    HPLaserJet M402n

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HPLaserJet software takes very little time 2 install!! And u get high quality printing on larger print jobs!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Print quality, Size

    Rated 4 out of 5 stars

    HP - LaserJet Pro m402n Black-and-White Printer is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the HP - LaserJet Pro m402n Black-and-White Printer for my home office. The quality of the laser jet printer is great fro my home office. The price is not overwhelming and its size fits my office quite nicely. Speed is good for small print jobs and letters.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Print quality

    Rated 5 out of 5 stars

    Perfect for our needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this mono laser printer to replace an inkjet printer that besides being old, the ink dried up from infrequent use and it stopped printing. No amount of troubleshooting helped. The laser is perfect because we don't need color so it has just one black toner cartridge that won't dry up. Set-up was seamless, the printer works great and the size was perfect for the 2-drawer cabinet it sits on. Also a great price for a laser.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality, Reliability

    Rated 5 out of 5 stars

    Great printer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality printer at reasonable price. Printing is fast and quality is good. Easy to use. Very dependable. Toner is reasonably priced as well.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Reliability

    Rated 5 out of 5 stars

    Excellent product, essy to set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really great printer. It is fast and efficient. It has not caused any problems and we have never had a paper jam.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Print quality

    Rated 5 out of 5 stars

    Great little printer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a basic network printer. Prints fast, easy to setup on the network and appears to be quite reliable. This one replaces an older similar printer that has served us well.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Size

    Rated 5 out of 5 stars

    Good business printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have about 4 of these at the office where I am the IT Manager. It's a great and inexpensive printer for an individual office. It's a relatively small footprint and not very loud. I almost always end up having to use HP's Universal Print Driver to make it work. This isn't really a big problem, but I wish HP would fix this issue. I've gotten to where I just use the UPD by default now. Other than than, I highly recommend this printer, it's a really nice printer for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Reliability

    Rated 5 out of 5 stars

    dependable printer for office use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased this printer to replace same printer that we've used for 2+ years. We use it to the max printing several thousand pages a month. Lasted longer than we anticipated - so trying another one to replace it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Great printer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I held on to my old HP Laser 4000 LaserJet for far too long. It was a workhorse in its day but I began having networking issues with it. Paper jam problems. Strangely, some PDFs made in FileMaker would take 8 minutes to print and others would come out immediately. Too much aggravation and wasted time! All those issues went away with this new printer. It is QUICK! Easy setup. I print docs from my iPhone. Still haven't figured out the envelope procedure, though. If I put an envelope in the manual tray, and then try to do a print job, it doesn't "see" the envelope. So, I pull out the envelope and put it back in and it prints instantly. As a Mac consultant, I've set up other brands of laser printers. One dumb design flaw of some printers is when you want to close the door to the manual tray, you have to move the paper guides for the envelope feeder in able to close the door. Which means each time you want to print an envelope you have to reset the paper guide. Annoying! You don't have to do that with the M402n. The M402n is hardwired to my network. Excellent print quality. Appears to be very low energy consumption while in standby.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great printer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a BW printer for a number of things that I didn't want to use our inkjet for. This one works great. Easy setup, easy to use. HP quality laser. No complaints, and glad we picked it up.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Size

    Rated 5 out of 5 stars

    GREAT LaserJet Printer for its value...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace a broken printer, found this HP LaserJet Pro m402n on SALE. Small, lightweight and fast for a small office printing needs. Can’t go wrong for less than $200 for a brand new printer.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality
    Cons mentioned:
    Wireless

    Rated 3 out of 5 stars

    Base model printer - lack standard features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't read the packaging very closely. Positives:Fast Printer, sharp, handles stacks of envelopes in the manual feed tray and keeps track of print job when the feed tray is empty and won't reset to the beginning like older models. Negatives: No AirPrint, No double sided printing (???? this is standard on any printer today) no WiFi connectivity only ethernet. So If you need to put this printer somewhere in your office you better make sure you can get an ethernet cable to it discreetly. I primarily use this to print long run jobs and from computers in the office so i put up with the shortcomings.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best printer I have ever owned. it is fast and easy to install. I have gone back and purchased two more. You will love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple but excellent B/W printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though printer setup wasn't quite as easy for me as explained (and I still print without wireless connections, so a linking cable had to be bought separately), the unit - once running - performed quickly and quietly. The almost-endless life of the toner cartridge is a great break from ink-jet cartridges drying out before being emptied. Additionally, turning in a practically new Epson printer (which had fallen far short of the performance promises) helped defray the cost of the HP!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Print quality, Reliability

    Rated 5 out of 5 stars

    Reliable, fast, and reasonably priced.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say much about this printer. It works as intended and does so very quickly. It's reliable as a daily printer for basic black and white documents including making tabs and envelopes. It's a solid printer and I think it's also reasonably priced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints fast...works great. Easy to install. Wish it had legacy outputs to connect two machines at same time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality, Reliability

    Rated 5 out of 5 stars

    Good printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is dependable, easy to install/use, great print quality. We have several in my office and never have any issues. Our system requires an older print driver than what is the default for this printer; HP support was very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Printer prints pleasing paper.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is able to quickly print black and white paper. It works as I expected. Easy to manage.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliability

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Satisfied with the value and performance, though the cartridges are a bit pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Print quality

    Rated 5 out of 5 stars

    Easy Setup and FAST Printing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Followed the easy setup instructions and was printing in no time. The printer is fast and print quality is very good. I like that it goes into sleep mode. This model has a very good price right now.

    I would recommend this to a friend
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