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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 689 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the LaserJet Pro MFP M428fdw's print quality, ease of use, and compact size, frequently citing positive experiences with its setup and scanning capabilities. While some found the price to be a drawback, many appreciate the printer's reliability and quiet operation. The fax functionality also received positive feedback from users. A few users expressed a desire for a color printing option.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 689 reviews
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great Workhorse Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I make an excellent choice after looking for a printer for over a month. I love the quickness of the printer even when it's been in sleep mode. The toner replacement is at a very reasonable cost.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HPLaser Jet Pro MFP B & W all in one laser printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the HP - LaserJet Pro, black and white, all in one laser printer is functional for my needs. I picked the laser printer because I think it is more economical over time compared to buying ink jet packs of liquid ink. I wish I could have gotten the unit in black, but apparently it was not available when I made my purchase. I think Best Buy should offer a discount when purchasing an additional ink cartridge when the printer is purchased. I also think that the salesperson was very helpful by providing information on various printers and really helped me make my choice of this HP all in one laser printer. The copy function was a must for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works perfectly, easy to set up, even for a novice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a laser printer compatible with my Apple phone and laptop and this HP fits the bill perfectly. It was easy to set up, even for a novice, and works perfectly. Couldn't be any more satisfied. Thanks to Best Buy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works as it should

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. Sometimes you have to turn it off and on again. Definitely get the extended warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 3 out of 5 stars

    Good one side printing but paper jam issue for dup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice printer with smooth and clear printing but not suitable for small businesses if you are printing Duplex pages. I bought one printer in the second week of July 2021 and returned it in a week because of paper Jam. Just to give the benefit of doubt, I exchanged it for the new one (I bought high capacity toner and wanted to use it). It worked well for a couple of days and started jamming. We print about 1500 to 2000 duplex papers in a month and the printer claims 80000 but it doesn't even appear to last for 500 pages per week. Will be taking it back tomorrow.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer has all the options I was looking for including be an all in one laser printer. In my opinion HP is the only brand of printer I buy because of their reputation and reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very good printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer is an easy install. Plug in, manage settings in person or phone and ready to print. My only disappointment was that it automatically stated that I was low in ink..what? Other than that great printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for use in a small business. It is primarily used to send/receive faxes and secondly for copying. Very easy to set up and begin using. HP never disappoints.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Printer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item due to extended work at home. My job's computer has security so i can't print with it at home. i send my documents to a personal coputer, then print them out. it has made my WAH much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    HP MFP M428fdw Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product arrived on time. Printer was delivered in a secure package to keep from getting damage. Printer works fine and as decribed. Overall happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Black and white printer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a black and white for in office printing that could handle the copy load we needed and not cost a fortune in ink to operate. So far we have been very pleased with the printer.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Very good printer I would recommend it to anyone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has all the feature we wanted and it has automatic double-sided printing. It’s just the right size for our house and prints very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    HP LJP MFP M428 fdw b/w laser all in one

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device. scans both sides of the page at the same time. Great print and and coping. My only issue is the new Win10 Pro driver download package. Now backward compatible on all pcs.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Excellent wireless printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily connects wirelessly to Macs, PCs, and iPhones. Excellent print quality, with quick warm-up and short printing times. Very happy with this printer.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Laser Jet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never owned a laserjet before, only the inkjet. But glad i made the jump to this. It prints super fast and the toner cartridge lasts a long time as far as home use goes. Great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with my HP. Very easy to use. I bought the black and white. All you need is one cable that goes from the computer to the printer.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Worth the cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has definitely lived up to my expectation. I Bought up based on a recommendation from a store associate and couldn’t be happier with the quality and speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    meets all our needs

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great. since I am not technical in using stuff needed some help in how to fax and save to computer directly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as it should

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer for replacing what we used to use. Our company was using Xerox 3335's, and these provide much easier setup and maintenance

    I would recommend this to a friend
  • Pros mentioned:
    Scanning

    Rated 4 out of 5 stars

    HP printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, 2 side printing and scanning, connects easily to your phone. Would rate it higher but HP tries to sell you upgrades. Very annoying when you just bought the printer.

    I would recommend this to a friend
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