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Customer Ratings & Reviews

Your price for this item is $439.99
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The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 689 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the LaserJet Pro MFP M428fdw's print quality, ease of use, and compact size, frequently citing positive experiences with its setup and scanning capabilities. While some found the price to be a drawback, many appreciate the printer's reliability and quiet operation. The fax functionality also received positive feedback from users. A few users expressed a desire for a color printing option.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 689 reviews
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Worth It

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been a good product. We are able to get many things printer quicker and it has 2-sided capabilities, that is very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Best printer for a smallish business

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is perfect! We have purchased several for our offices!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    HP LaserJet Pro MFP M428fdw is a great printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent printer for my small business. It was very simple to setup and connect to my network. The print speed is very good and the quality is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    HIGHLY RECOMMEND

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS PRINTER/COPIER/SCANNER WORKS WONDERFULLY! THE TONER FOR THIS PRINTER IS REASONABLE IN PRICE AND USER FRIENDLY. VERY EASY TO SET IT UP! HIGHLY RECOMMEND!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Good printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good printer. I love that it is a laser jet. That saves on ink cost and prints very clear on both sides. Speed is good as well. Totally recommend this printer.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Perfect for small business

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything I need in my small office and even prints detailed pictures by the time I get up from my desk to grab it. More than happy!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Great Historical Performance of my HP Printers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this printer because of the performance of my prior good experience my 2 prior HP Laser Printers.I currently have the M426 as well as the M428.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    This is a great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Super easy to work with and set up. I am a notary and I need a fast print that I can depend on. So far, it has not let me down!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Multifunction works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just began my own business and needed a professional printer/scanner. This for sure fits the bill! Copies are crisp and clean and fast. Scanning function is easy and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very please with this printer; set up was easy and the items sent for printing & copying are crisp. I am looking forward to printing photos! Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The HP MFP M428fdwn is easy to install and fast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are going to love this laser printer! Scan, print and fax. This HP is a work horse...just keep on working and let all your household devices print wireless-ly and don't worry! This machine holds lots of paper and will have no trouble keeping up with your print command, scan command and special paper needed command! The design is very professional for a home office (mine), along with the added super performance! Take it from me, this printer is SO much better than my last printer, that I cannot believe it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great home office printer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect home office set up. I was blown away how easy this was to use, and connect with either a mac or a PC. I use a mac and it it works perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    MFP All in one printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment I've made for my home office!! I love that it's so easy to install and so user friendly. I definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good family laser printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the printer. Easy to set up, lots of good options and works well. Nice to have one that is lightweight too. Price was good too.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works OK now but took too many calls to HP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fourth HP laser printer in 30+ years. I bought its first small office Laser printer for about $2,500 long before most of the people reading this review were born. Any one out there remember DOS (that’s pre windows for the young ones). Unfortunately a steady decline in quality, as I’ve found with most “high tech” equipment. Why did I stay w/ HP? I tried an Oki and canon and found HP with all its faults to be better. By the way, my old HP printers would still work if I could find printer drivers for them but as Windows iterations have changed old equipment becomes obsolete. Ethernet and HDMI were not invented (or not available) when I started out. I bought this printer during the pandemic so I had lots of time on my hands which, you will see, I needed in setting it up. No manual was included. No disk either. Only on line. I printed it out and can hardly read it. Prints too light. Not the printers problem. My primary problem was: When using Wordperfect (I’ve been using WP forever) I could not get it to print dark enough ( without using a bold font). I’m a trial and error guy and after too many trials and too many errors , I gave up and called HP support. after too many calls to HP I finally spoke to someone who was able to help me (he should get a raise). He downloaded a printer driver (that was not listed on its website) that cured the problem. It took me too long to get a positive response. Also the printer drivers listed on line had unintelligible names. This kind of Trial and error is not my long suit. Now I will call back for other (Minor) issues. Too bad. Hewlett-Packard was once a top notch company. Now IMHO it’s a run of the mill outfit that lost its way. I’ll keep the printer only because it now works and because I’ve invested too much time and I don’t want to start over with another Company. One positive note. All of the people I dealt with spoke clear English although all had foreign accents. No language problem at all. For that HP should be commended. If you do buy this printer be prepared to become frustrated.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Office printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband's home office for our business. Excellent buy. Reasonable price for performance. Excellent quality. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I am very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually when I purchase a new printer, I need help with the install and set-up. This time I didn't...even better than that, it is user friendly and meets all of my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    M428fdw

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent small office or home office printer, has adequate speed and capability to serve as a small office multi-function printer

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 3 out of 5 stars

    Great printer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great printer with good quality and speedy prints. The only downfall is that it continues to disconnect from the WiFi and I have to constantly reset the internet connection for it to work wirelessly. Almost daily it shows offline so I have to reset the connections for it to be online. No issues if it is hardwired to your computer. Overall I love the printer and the ability to scan to your computer from the printer is a huge plus. Would recommend if you don’t mind the wireless connectivity issues.

    I would recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello there

      I'm sincerely sorry to hear that your printer is unable to maintain a steady connection to your network. I can certainly understand how inconvenient this has been and assure you that it's far from the reliable experience we intend on providing. With that said I'm glad that you are overall satisfied with that printer.

      First of all, please read through the following document. It may prove useful in eliminating wireless connectivity issues:
      - Wireless Network Problems: support.hp.com/gb-en/document/c03258965

      Furthermore, I would suggest you contact us. We would be more than happy to troubleshoot this with you, get in touch with us via this link: hp.com/contactHP

      Additionally, In case you will need to use it, I want to simply remind you that all HP products have a Limited Warranty Period. You can check your warranty entitlement by entering your product model number and serial number at:  www.hp.com/go/warrantycheck

      Again, sincerest apologies. We look forward to making this right.

      Kacper
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Review of printer/scanner/copier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t believe how professional my copies look! I will buy another HP in the future. It does everything and more!

    I would recommend this to a friend
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