Customer Ratings & Reviews
- Model:
- W1A30A#BGJ
- |
- SKU:
- 6348957
Customer reviews
Rating 4.5 out of 5 stars with 689 reviews
(689 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the LaserJet Pro MFP M428fdw's print quality, ease of use, and compact size, frequently citing positive experiences with its setup and scanning capabilities. While some found the price to be a drawback, many appreciate the printer's reliability and quiet operation. The fax functionality also received positive feedback from users. A few users expressed a desire for a color printing option.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great printer for server deployments
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic printer. Works flawlessly with a print server and the HP universal drivers. Getting scan to email setup was a little annoying when having multiple pages for setup but nothing worth removing any stars over.
I would recommend this to a friendRated 4 out of 5 stars
Cheap toner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this since the high yield toner is relatively cheap for the number of pages you can print. The scanner is not the best as my pages for some reason go in a little crooked in the feeder. Also no drum unit inside for easier maintenance.
No, I would not recommend this to a friendRated 5 out of 5 stars
HP all in one Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. However, not easy to set up. Problems with software so Geek Squad had to come out to my house. Since I have coverage it was only $59 but this should not have happened since this was a brand new printer.
I would recommend this to a friendRated 5 out of 5 stars
Great printer so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had not had this print long but it seems to be doing well. I like the features and more importantly, it was easy to set up. The scanner works well and the page feeder is okay, but for the price, what can you complain about.
I would recommend this to a friendRated 5 out of 5 stars
Great printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best printer I’ve ever owned! No more color ink cartridges, just one black toner cartridge. You can get this model with color for a bit higher price, but my family realized that was not needed. Very pleased!
I would recommend this to a friendRated 5 out of 5 stars
Selecting a printer for the home office
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store personnel were very helpful in helping us choose the right printer. But the installation instructions were so confusing! We had to call the Geek Squad to come to our home to complete the setup.
I would recommend this to a friendRated 5 out of 5 stars
Great scanner / printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast scanning and printing....double side scan is great, one pass through. Had an older version of this printer for over 5 years. This printer is faster, crisp printing, and excellent scanning. I highly recommend.
I would recommend this to a friendRated 4 out of 5 stars
Good All In One That Gets The Job Done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good scanner, copier, printer that gets the job done. I would give it 5 stars if the machine was made with more substantial material. I question how well this machine will hold up over time,
I would recommend this to a friend- Pros mentioned:Print quality
Rated 3 out of 5 stars
Heat up
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It over heats very quickly when I am scanning more than 5 pages at a time. Other than that it prints very fast. The scanner set up instructions were not that user friendly.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
Thank you for your review. We are always grateful for any feedback received regarding our products and user experience. Your reviews allow us to adjust our future product design, so please feel free to contact us anytime. With that said I want to deeply apologize for all the inconvenience regarding this printer. I understand why you could feel frustrated or disappointed in this situation.
Also, I would strongly recommend to contact us via your preferred method to identify and resolve the issues that you have with this device. You can reach us at: hp.com/contactHP
Hope this helps!
Kacper
HP Care
hp.com/support
Rated 5 out of 5 stars
Good for small office
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for the office. Screen functions take more effort than needed in some cases (for example 3 clicks just to make a simple copy and about 6 clicks to scan to email).
I would recommend this to a friendRated 5 out of 5 stars
Fast scanning and printing; has lots of features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Sometimes the scanning is not always great but I believe it may be the document sent to you via email. HP always has great products. I have another hp printer which is great but a little older
I would recommend this to a friendRated 4 out of 5 stars
Good MFP B/W Laser unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previous M426 failed after a year,almost identical model, the web interface and the modified setup is not as users friendly as the older M426 version. I wish they kept it. Setting up the scan to email is almost impossible....
I would recommend this to a friendRated 5 out of 5 stars
Excellent Laser Printer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the HP - Laser Jet Pro to replace an older HP version. My wife and I both complete an enormous amount of work at home and this is the perfect all-in-one laser printer for those task.
I would recommend this to a friendRated 5 out of 5 stars
Great printer. Works awesome.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't go wrong with HP printers. This one has been awesome so far. Used it in a busy office, and it seems to be working great so far. Compact design, but handles a lot of printing. No complaints here so far.
I would recommend this to a friendRated 5 out of 5 stars
this HP saves my bacon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old laser jet bit the dust so I shopped and found a good deal on the HP Laser Jet Pro. I print documents for customers and need a speedy printer. This one works!
I would recommend this to a friendRated 5 out of 5 stars
Accountant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why I did not get a wireless Laser Printer before this. It saves me a lot of time by being able to print on both sides of the paper. It was well worth the price.
I would recommend this to a friendRated 4 out of 5 stars
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP Printer all in one. Printer works good. For some reason the printer goes off line and will not communicate with the PC. Talked to HP and reloaded new drivers. Problem has not occurred in a few days on.
I would recommend this to a friendRated 5 out of 5 stars
HP LaserJet Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was totally smooth. I have used the printing function, not yet tried copy or scan. This is light years better than prior printers.
I would recommend this to a friend- Pros mentioned:Print quality
Rated 2 out of 5 stars
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller screen/letters/numbers to manipulate to send fax/scan/ etc. Screen on left side of printer. I'm right-handed, so more difficult to access from placement on desk. Screen also does not rotate. Louder than my previous HP printer. My computer guy was unable to hook it up with all the software I need to use, so we had to do a work-around. We had no trouble with the previous HP printer I obtained from Best Buy. It prints and copies adequately and with decent speed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Sarah,
Thank you for your detailed review. We are always grateful for any feedback received regarding our products and user experience. Your reviews allow us to adjust our future product design, so please feel free to contact us anytime. With that said I want to deeply apologize for all the inconvenience regarding this printer. I understand why you could feel frustrated or disappointed in this situation.
Unfortunately but in this situation, I would strongly recommend to contact us via your preferred method to identify and resolve the issues that you have with this device. You can reach us at: hp.com/contactHP
Hope this helps!
Kacper
HP Care
hp.com/support
- Pros mentioned:Print quality
Rated 1 out of 5 stars
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was great, took it right back after I spent four hours trying to get the scan function to actually scan from the machine, unsuccessfully, and I am good at this having done it many times for our small law firm. It would not scan to a networked file as advertised, it would not scan from the Doc feeder from the unit itself, but it would from the computer. And it scanned crooked, by an inch on one side, feeder or flatbed! It printed straight but copied crooked as well, from both trays! My most recent HP laptop also had a defective camera, important these days, and they did NOTHING. What a shame. GoodBye, HP.
No, I would not recommend this to a friend









