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Customer Ratings & Reviews

Your price for this item is $439.99
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The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 689 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the LaserJet Pro MFP M428fdw's print quality, ease of use, and compact size, frequently citing positive experiences with its setup and scanning capabilities. While some found the price to be a drawback, many appreciate the printer's reliability and quiet operation. The fax functionality also received positive feedback from users. A few users expressed a desire for a color printing option.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 689 reviews
  • Rated 5 out of 5 stars

    Great purchase and will buy more.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this printer for an employee who works remote. She loves it and it has worked out great with all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High Quality connection to wifi, excellent quality printing! We use this particular copier for all of our offices as it prints efficiently and quickly when needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent printer, choices are limited there days

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty slow to print when job is processed. Toner cartridge is small making the replacement time really quick. Will be expensive to operate long term.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints here. HP printers are just getting better and better. I also like the insta ink program. Saves a lot of money on ink in my opinion!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Home Office Printer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer has a small enough footprint to use at home and enough features to use for work. Several of our employees have this model, which makes it easier to support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice HP printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the short time since purchasing this item, I have not ha opportunity as of yet to use it. I'm not one to do a extensive amount of printing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use inexpensive all-in-one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaces a Canon office machine at 5% of the cost, less than the price of a repair call. The HP is better quality but can't use 11x17 paper. A small sacrifice for the savings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs instructions

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many things you have to download to get it to work. For this price should be easier/ quicker. Lacking many instructions. Cannot figure out how to scan to computer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good black and white printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer is great. The only issue is Microsofts new print spooler does not allow easy install of the printer in a network environment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer is huge, high-end and looks durable. Classy looking printer and very useful.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 2 out of 5 stars

    Works well - when you can get it to work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well - except that it randomly goes to sleep, does not wake up properly via wifi or even when plugged into USB. Print quality and scan quality is very good, but can't get past having to restart multiple times or it just decides not to print. This printer is going to make me look at other brands in the future.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Your employee took all the time i needed to make an educated purchase and helped me with all questions I had. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good and dependable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I now have two of these printers; for two different offices. They are great little workhorses. Ink is a little pricey but it lasts pretty long.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice MFP, but with setup issue.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After setup, it could copy and print, but not scan to computer through either the USB or ethernet connection. After a lengthy but thorough support call with HP, turns out it was one of a batch that shipped with faulty firmware. The tech remoted in, updated the firmware, re-enabled the scan function, then tested it with me. It all resolved well, glad it wasn't a DOA unit, but still expect more from HP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small Office printer for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printers for small office. Fast scanning and printing. Great network scanning and printing functions as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great all in one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised but could use a larger scanner capacity. If large scans are needed just make sure you limit each "piece" to 50 pages or less.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Shopped around trying to find the best option at the best price for the office. This printer has been a great addition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Printer on the market for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd HP Laser Jet Pro. I used my first one so much i had to replace it with a 2nd one several years later. They last a long time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for office

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer. Scanning documents to the auto feeder works really really well as does the double-sided printing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Printer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Printer. Easy setup. Both WiFi and Ethernet options. WiFi was very easy to set up. Decent toner volume.

    I would recommend this to a friend