Black Friday is hereShop new DoorbustersShop now

Skip to content
Gift Ideas
45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 9 pm
Find Another Store
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 10,498 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to use pinter

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to replace a printer that was just over a year old that suddenly just quit working so I was hesitant to buy another HP , but we love this one & did get the extended warranty on it , just in case . Very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Third Purchase

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've gotten newer models and always come back to this one. This is third time I've purchased, it works for a good 3-4 years if you use often. I mostly use during the school year and am pleased with all functions and model.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outstanding Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the lowest cost printer I have ever purchased. It is terrific. Easy to set up, does everything I need and want. Still can't believe It was less that $100. So pleased that the salesperson recommended it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Replacement All-in-One

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a little larger than my earlier HP and so far seems a lot easier to use. I have tried the ink service this time and will see how that goes. My disappointment with HP is the cost of the ink, relative to the product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    HP 6978 OfficeJet Pro replaces my old HP7525

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ancient HP7525 printer has been having issues for over a year and over the weekend it finally stopped printing black ink. It was time for a replacement so I wandered into our local Best Buy and was immediately assisted by Austin, a very knowledgeable Best Buy Blue Shirt. I explained what I needed and he suggested this printer. I normally print 7-8 22-28 two-sided newsletters each month (in color) to mail to car club members who don't have access to email. Going over the options available I decided to purchase this printer, took it home and installed it with no difficulty. My Windows 10 computer immediately recognized the printer and I was up and running immediately. Being able to have my old printer removed from my trunk for recycling was an added bonus (and I didn't have to do any heavy lifting!). I always use HP inkjet/deskjet printers for color printing (I do have a Brother b/w laser printer for b/w only printing). I am very pleased with the printer, it's ease of installation and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Good Wi-Fi printer.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and fast printer. Quick response time over Wi-Fi. It needs easier set up.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It print really nicely clearly and it prints pretty fast

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Wireless

    Rated 5 out of 5 stars

    Great all in one printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer. It does it all. Print, copy, scan and fax. Great quality for printing. Easy to set up and does wireless printing.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Wireless

    Rated 4 out of 5 stars

    Does everything.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was to replace an older HP All-in-One that was struck by lightning. I really like that it is wireless. I used the wizard to set it up, but had a problem with getting it to work with my iPad. I had to contact HP support to get that to work. Seems there was an issue on how it connected to the wifi network. I had to re-run the wizard to make the changes. There were no clear instructions on making configuration changes. Spent 2 days trying to get it to work. Otherwise, prints, scans, copies great. Have not tried to fax yet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Print quality

    Rated 4 out of 5 stars

    Functional, easy to use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to use, has many functions, print quality is good, reasonably priced, ink is not too expensive either

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Excellent Printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Officejet Pro 6978 to replace our Officejet 8600 which was having alignment errors after 6 years of use. We were nervous about buying any new printer because of the horrible reviews each had. However we found a review in PC Magazine which had the 6978 as the best printer. They are right. We bought it during the Black Friday sales and have been using it for the past month and a half with no significant issues. The only minor issue I have experienced periodically is connecting via wifi. Occasionally, the wifi will say connected, but it isn't. The few times this has occurred, I simply disconnected the wifi and reconnected and it connected fine. All of the other functions work beautifully. The two sided printing and scanning are excellent. The copying and printing produce excellent quality documents and pictures. We are still on the starter ink cartridges after printing and copying 84 pages, many of them a combination of color and black and white. We purchased a combo set of XL color and Black ink for when the starter cartridges run out and we will track the number of pages we get from those before deciding whether to try the instant ink from either Best Buy or HP. As of now we are extremely please with our printer. It also has a smaller foot print (Length, Width and Height) than our previous Office Jet.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Very Pleased

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was actually suprised at the print quality considering the primary use is business. Proposals and other presentation documents are as good as the large copier at the general office. Print speed isn’t bad at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Great All-in-one printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased the HP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer. We were really surprised at the quality and ease of this printer! Easy to set up to our laptops and our cell phones and the quality work that prints out! We wanted a printer that is a tray loading printer and this was one that fits 200 pages. This printer is worth the price and we would encourage anyone looking for a reasonable prices fax, scanner, printer setup to purchase this all-in-one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good Printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up this printer on sale when my old one died a couple weeks ago, I haven’t had any problems whatsoever and it does everything it advertises to do and I recommend it to anyone looking to get a new printer.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent used the scan feature yet but printing has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Print quality, Wireless

    Rated 5 out of 5 stars

    Nice one

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this product after comparing with many printers, this one is very affordable, and best wireless, fast printer. I love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP printer was easy to set up, is fast and easy to operate. It’s a little noisy but I can live with that.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    great replacement printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed to replace a 10 year old 6200 series AIO and this was the closest "new" model to what I had. Very happy with it so far, setup was very easy and love all of the new features(wireless, remote printing, etc.)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Satisfied

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all the necessary functionality. Fax capability not necessary in today's world. Easy to set up and use. Print quality not as good as I would prefer, but I'm satisfied for the price I paid I got a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wireless

    Rated 5 out of 5 stars

    GREAT PRINTER FOR THE PRICE.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WAS CONCERNED AT FIRST BECAUSE THIS IS NOT AN EXPENSIVE UNIT. BUT LEARNED QUICKLY THAT THIS IS A GREAT PRINTER. FULL WIRELESS CONECTION, LOTS OF APPS, AND EASE OF USE, ALSO, STARTED USING THE HP INK REPLACEMENT PROGRAM, WHICH ISNT ALL TOO EXPENSIVE, AND ADDS PEACE OF MIND. HAS BEEN WORKING WITHOUT ISSUE ALLOF THIS YEAR, ONLY ISSUES OCCURED WITH NON HP PRINTER CARTRIDGES ( NEVER USE THOSE AGAIN).

    I would recommend this to a friend
Sponsored