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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 290 Showing 5,781-5,800 of 10,498 reviews
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Nice printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice printer for the price. Print clear and fast. Just what was needed.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer for the house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is great! It's fast, quiet, and doesnt waste so much ink..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great a great printer I use it for work and it handles the load.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Much better than expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer for home office, great price, great features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failed within a couple of months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is a replacement for another HP printer that failed (at least it was after a couple of years) thanks to a pathetically cheap plastic gear they used in the paper feed. Well, I'm sorry to say this replacement printer appears to be even cheaper. Within 2 months of going into service (and light service at that), the paper feed started throwing errors and telling me to "clear jam". There IS NO JAM. But no matter how I tried to convince it that all was fine, this printer stubbornly refused to clear the jam error. After a good 20-30 minutes of running through various troubleshooting tips from various online forums, I somehow managed to clear it. And it worked well... for all of 2 more days. Then - ugh - the dreaded "clear paper jam" error returned with a vengeance. And once again THERE IS NO JAM! Frustrated beyond belief, I am now faced with the joyful task of driving >1 hr each way to Best Buy to replace this piece of garbage printer, which "thankfully" I bought the replacement plan for. Or maybe I won't be so thankful when the next one inevitably fails as well. It's sad how cheap printers are getting these days... just a vehicle to sell the (very) expensive ink. I'd love it if some manufacturer would once again take some care in their manufacturing of the HARDWARE, so we can actually use up the ink in those cartridges before the printer fails. Oh, and HP... do we REALLY need a 2-3 min "printer maintenance" algorithm at the beginning of every single (tiny) print job? Beyond breaking, this printer is one of the most frustrating "wait until I am ready to print your single piece of paper" experiences I can recall.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello,

      I am very sorry that the printer has these false paper jams. I'm assuming you know all about just doing a printer reset to clear those, so I won't bother directing you to the instructions for paper jams.

      The maintenance routine is annoying too, but it is necessary to ensure that the nozzles are clear and the printer is ready to spray all the tiny little dots onto the paper for your printouts.

      If these suggestions haven't helped, please don't hesitate to reach out to us: hp.com/contactHP

      Mary
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    printer is easy set up. Nothing fancy. Good for price for an all in one printer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new HP printer was very easy to setup and link to my families tablets and phones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works great from my laptops, tablets and phones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer is easy to set up and is well made. Great value for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Awesome printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast printing and I really like the double sided print option. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great its very efficient and easy to set up and use

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    printer is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I'm please with my HP 6978 wireless all in one printer.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best printers out there. Great purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Printer was basically plug in connect and go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, and use. Makes my busy life a little more manageable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best printer I had ever used. It is the best to use for school.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Sale price. Printer set up easily and prints good quality for this price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech on board makes for great ease of use, but uses ink rather quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely fast printing but I do find myself losing wireless connectivity occasionally.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great printer at a great price. Super easy set up and very user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good overall printer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much used the same amount of ink as any other printer I have had. Mine did not come with the xl black ink cartridge it was able to print at least 500 pages before needing to replace it. I mostly use this to scan documents to my email so it works fine. My last HP 6900 lasted about 4 years before a printer head issue forced me to get this one.

    I would recommend this to a friend
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