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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 357 Showing 7,121-7,140 of 10,498 reviews
  • Rated 5 out of 5 stars

    Finally a printer that works for more than a month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two other printers that totally crapped out within a month before this. Thankfully Best Buy will deal with that efficiently. I ended up getting this printer, and it was easy to hook up and use. I haven’t had any problems after months of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use, lots of features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My HP6500A Plus was getting old, making noise, needing a new printhead, etc,. This printer was inexpensive (on sale) standard duplex printing, double sided scan and copy and QUIET (for now). We'll see if the "Instant Ink" is a good deal after the first few months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was not looking forward to setting up another device. It was a breeze because my wife did most of the work setting up the printer and setting up the Instant Ink Account. Had an HP before and happy I again chose the HP. Working just fine and love no cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far, So Good...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading the reviews, I immediately went out and bought two of them. Oh yeah... I forgot to mention that the price was unbeatable. So far, so good, considering it has been less than a month. But I have no doubt this investment will pay for itself in the coming months and years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for my 7520 that worked flawlessly for 5 years. Set up easy across all of my devices. Cannot review durability as I've only purchased about 2 months ago. Seems to do well. I did not give 5 stars because there is no separate tray for photo paper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP 6978

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new color printer, copier. This choice is an upgrade to the 4650 model. Getting it set up was complicated, and I needed assistance, but now is a great machine.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 3 out of 5 stars

    Good item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this printer Haven’t used it a lot The price was very good The bit of times I’ve used it.it prints very well. Nice,clear,sharp colorful prints I cannot complain . Good value for the money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the larger prt. but it would not prt card envelopes. so I took the smaller one and it works fine. I prt a lot of greating cards. Hp and staple tech could not get the larger one to work. I took a chance on the smaller model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New HP printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice price for a mid range all in one printer. Easy set up and wireless network hooked up quickly. Only complaint is the ink cartridges. Haven’t printed much at all and getting low ink warnings already. HP seems more interested in ink sales than anything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what I bought it for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter in college. Hopefully it is better than the model we own. Our HP, bought a couple weeks earlier keeps hacking into other programs and files and slows down our ISP to the point we get dropped if we leave the printer on in even a standby mode.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this printer, but I don't know how to keep it online with wifi to print. I have to turn it off then on again to print.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect size printer for small area

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually did not use this printer because being an occasional user, the cartridges would dry up and clog the mechanisms inside the printer. I returned and will purchase a powder cartridge one instead. Anything I have purchased from BB has been great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer we purchased is great but the ink system NOT. Never was able to get signed up. Called twice for help and was pushed off on 5 other calls and finally got someone who didn't even know what I was talking about, very disappointed and will be asking for my $ back.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ease of use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still functional, just very shaky when printing since day one of purchase, sometimes the multi page feeder on top does not respond. Otherwise it’s a nice printer for home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All-in-one printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is so impressive that I purchased more than one and gave them as gifts. The recipients were very grateful and are immensely impressed with the printer''s performance. I would definitely recommend and purchase this item again if offered ato that good of a price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice printer! The only thing I don’t like is it won’t auto feed multiple sheets of paper for scanning. Other than that it’s a nice printer and gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Printer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again, name brand, quality products at a great price. I love HP products and this printer replaced my old HP printer that I bought from Best Buy and had for over 8 years. I trust that this one will last just as long if not longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer/fax at a great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy with my purchase of this item. It handles my printer needs well. Although I don't use the fax function the unit has that feature built in also. I have always owned HP printers and have always been well satisfied with their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the instant ink too!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless printer to go with my wireless computer. I don't print that much so I don't need a lot of bells and whistles but it has them. Haven't used anything but print a regular page but you can copy, fax, print 2 sides plus things I don't even know about.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a HP 6500 for several years that worked well for a long time. This printer looked like it was in the same family with similar capabilities. The new printer has met my needs and is faster. I like all the capabilities and find that it performs better than my old printer.

    I would recommend this to a friend
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