Customer Ratings & Reviews

My Expensive Printer Died, so off to Best Buy to get a new one and my sales guy informed me about getting the free printer ink program when I purchased a HP Printer....love my new HP Printer and of course the Free Ink mailed to me every 3 months!

Straight forward set up, good document printer, set up for photo printing is more difficult without easy access to trouble shooting. Previous printer auto selected paper versus with this printer it is a manual process.

The printer is a replacement for a Canon Pixma that "froze" with an error code indicating paper jam. There was no paper in the paper path and the printer could not be reset. The result: get a printer that works. This one does everything it was advertised to do.

Bought it for printing homeschool curriculum. Works great except for when printing large patches of blue... it gets really streaky. I’ve tried cleaning it and re aligning it, but it hasn’t fixed the problem.

I had a few issues connecting the scan-to-computer option. But the printer is great and the wireless operation works well.

The printer was very easy to set up for WiFi printing and does the job. It is noisier than I am used to but prints duplex so I can live with some clunking as it prints. Don’t know about ink use yet but hope it is better than my other HP printers.

The installation disc was out of date so I was stuck

I have purchased HP before and compared to other printers, this one is average. It is quite noisy, would have preferred to have something a little quieter.

I purchased the HP OfficeJet Pro 6978 based on my past experiences with HP Printers. It was super easy to setup and the wireless technology worked right the first time. I was printing and copying in no time. I am so glad I read the reviews and chose this product.

Almost gave a perfect rating except the black ink ran out quickly considering I wasn’t printing that much, it was just for home. Found out the ink that came with the it was small so i had to replace it with a bigger cartridge which was optional

Seems to be good. Sometimes we have a bit of trouble when trying to print stuff. I think it’s more the WiFi aspect of it. But when we get it working right it works just fine. A little bit slow on the printing but that’s expected since it’s not a laser jet.

Easy to install remotely. I had my dad plug it in and I was able to talk him through turning it on and then I accessed his computer and finished the install

I had the prior version of the HP Office Jet Pro and this version HP Office Jet Pro 6978 is really a work horse. Printing, scanning, faxing, and copying is efficient and quick. I have purchased a number of HP products with great outcomes.

We needed a new printer for our household & have been thrilled to have this one join us!! We are especially thrilled to now have a printer that uses Instant Ink! Such a wonderful program & we look forward to seeing how well it works!!

Although I was disappointed at first when I started using this printer because I felt it was flimsy and not as sturdy as my previous HP Envy; However, it works just fine and I have no complaints. I print a lot and for the price I would highly recommend it.

Certainly a nice printer for the price we paid. Only issue is it seems to lose connection to our network periodically. To re-establish, I turn the printer off and back on and that seems to take care of it. I would definitely recommend it.

A very good, personal use printer. Handles the multifunctional jobs with ease. I find it to be slower than advertised with the printing, and the LCD screen is very small to use with my big fingers. Matched the online price in the store and got the printer for $109.

I bought this because my last printer started not to feed paper anymore. The ink cartridge is cheaper on this model then many of the other HP printers. But it is so new that not all the stores carry the cartridges yet. I've done online printing and that works fine.

Instructions confusing regarding faxing, using the apps, set up for wireless, etc. View screen is too small and difficult to use. Our printer came with no instructions...this should be corrected. Looking forward to be able to use all functions of the printer eventually.

This printer is more than I expected. I have always a printer especially a color printer. It has a fax machine and I never in my life had a fax line. I know its outdated but I got it anyway. It has a scanner that I haven't tried to use yet but looking forward to it.