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Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 360 Showing 7,181-7,200 of 10,498 reviews
  • Rated 3 out of 5 stars

    Lines in pictures, ink recall, prints documents

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay so, I would say this is a good printer for printing documents. But I will say the pictures it prints, the ink has lines in it. Straight out of the box, which makes me think it was just defective. It is a discontinued printer and does not use the instant ink. From my research the ink cartridges should be on recall due to something that can damage the printer. I ended up actually swapping to a photo printer. I can’t get a higher or lower rating because it’s a good document printer but the ink recall... I went with the Envy 6055 which is more for photo printer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great speedy unit

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second HP Office Jet Pro wireless all in one that we have purchased. We were so please with the first units speed and quality of printing that we purchased a second one for our beach house

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good, personal use printer. Handles the multifunctional jobs with ease. I find it to be slower than advertised with the printing, and the LCD screen is very small to use with my big fingers. Matched the online price in the store and got the printer for $109.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because my last printer started not to feed paper anymore. The ink cartridge is cheaper on this model then many of the other HP printers. But it is so new that not all the stores carry the cartridges yet. I've done online printing and that works fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lack of instructions for setting up all functions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions confusing regarding faxing, using the apps, set up for wireless, etc. View screen is too small and difficult to use. Our printer came with no instructions...this should be corrected. Looking forward to be able to use all functions of the printer eventually.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best printer ever had one befor for 8 yr. And had to get a new. So i bought the same printer lets keep this one for 8 more years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ellie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 89 years young and l love this printer. It was very easy to set up by myself. The price was also good. I have no complains,

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 2 out of 5 stars

    Problems printing black

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this printer for a year now. When it works, it prints nice quality pages. However, it has a weird quirk with no permanent fix that I can find. The black ink will just stop printing, even though there is plenty of ink in the cartridge. I looked it up and found it is a known problem but the only way to fix it is an annoying process of unplugging everything and waiting a while before plugging it back in. Sometimes this works the first time and sometimes not. It is super frustrating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for School Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is more than I expected. I have always a printer especially a color printer. It has a fax machine and I never in my life had a fax line. I know its outdated but I got it anyway. It has a scanner that I haven't tried to use yet but looking forward to it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laser printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like Brother monochrome laser printer and I don't have to worry about ink any more. The only issue I have is that my network connection gets dropped everyday! Not sure if the issue is with the printer or my comcast network.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only one flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for all printing needs, except to print boolets utilizing both sides of paper, you will need to manually re-insert pages for 2nd side. Duplex printing and booklet printing are fine for all other types of printing, just not together.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best HP Printer !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had HP printers before and they did not work well with my iMac. Hp said Apple kept changing the software, but I don't thinkHP got it right until now. This printer has done everything its claimed it could do, and best of all it works beautifully with my new iMac.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall value. Certainly not the easiest to set up. Not pleased to have to use HP's Smart App for many of the printer functions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP quality printer. Takes a bit getting used to, not as easy to use as my last HP printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dependable and long lasting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if it lasts as long as the one it replaced it will be around for about 5 years. HP is a work horse printer - does what is asked with minimal fuss

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality and ease of use. Very versatile.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a techie and hesitated at first to set up my printer. I got tired of waiting for someone else to do it, so I decided to try. I was amazed and proud of myself. It was easy and I’m very pleased with this printer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall a good printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a good printer. I have the same one at work and haven't had any problems with it. The only complaint I have, is that if you haven't printed in a while, the printer takes quite a while to warm up and start printing again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Printer - 6978

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had HP printers in this family. This versions seems to be better than the others but works the same. Dont like the small screen for naming a Scanned file - key pad too small and too close. Fingers dont hit correct key. My hands are small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Printer Black & White and Photo Prints !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my Printer. Best Buy has great young men and ladies that explain and show you how to use the items you purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, it's good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the features of the printer. My only complaint so far is that it goes off-line and I have to reconnect it to the wireless network every time I print. There may be a way to fix this, but I have not had time to look into it in depth.

    I would recommend this to a friend