Customer Ratings & Reviews

if it lasts as long as the one it replaced it will be around for about 5 years. HP is a work horse printer - does what is asked with minimal fuss

I use this printer for my small business and I don't have to print that many things for it. However, pretty much every time I have to print more than 3 pages at a time, the printer jams. I clear it, and then it jams again. I clear it, and then it freezes so I have to shut it down, and it freezes so I have to unplug it. When it restarts, it has to go through a maintenance process. It takes me so long to print anything... and this happens over and over again. Getting to my patience limit with this printer.

Nice and quiet compared to the older printer but just wish the paper tray showed the paper. It closes so we cannot see how much paper is left. The older one had it and we were used to that. We will get used to this too but liked the visual.

I am 89 years young and l love this printer. It was very easy to set up by myself. The price was also good. I have no complains,

Bought this printer when the rep was in the store from HP. Printer came with three months free ink. Took the printer home, used it for a few things and they sent an email saying replacement ink was being shipped. Great plan and great printer!

Figuring out all the programs very difficult I did not get a book with instruction on how to change paper size, coping photo cancelling printer copies and so on. Printing copy is good.

This machine is the cadillac of printers and is worth the time to shop for it. With the Geek Squad backup guarantee it is all you need to add to your computer to have the best system money can buy. It saves money on electricity too.

You can't go wrong with this printer. Paid $99 for it on one of Best Buy's specials. It performs really well. Only thing is the ink is so expensive. Of course you can say this about any printer.

It is good.Not great.This purchase never materialized .It was supposed to be a replacement under my agreement with Best Buy. I am still using my original Printer office jet pro 6978 still experiencing problems,This is a discontinued model,and Best Buy was not able to find a reasonable replacement.I am told I can shop anywhere and Best Buy will offer a store credit of the original cost. That is ok with me,and be advised that I am able to get this model at Staples For half the price B.B. was asking for same model.If Staples has it,Why nopt B.B.? I am disappointed with B.B. .

a versatile printer good for labels, photos and plain printing. I had a 7520 before, this is better

HP printers do not have the quality they once had. I'm on my third HP printer in four years. The models keep changing and I'm stuck with unused Ink Cartridges (#61 and #62. Now I have to purchase #902 and it's getting very expensive!

Good overall value. Certainly not the easiest to set up. Not pleased to have to use HP's Smart App for many of the printer functions.

great printer, definitely an upgrade to my old printer. it prints out way more before the ink runs low. I completely forgot how many pages it said on the product details but I can definitely tell it prints way more than my old one.

HP quality printer. Takes a bit getting used to, not as easy to use as my last HP printer.

This replaced my old home printer that finally gave up the ghost after 10 or 12 years. I love the wireless capability so I can print from any device anywhere in the house. I'm hoping that it lasts as long as the previous HP printer.

I am very pleased with my Printer. Best Buy has great young men and ladies that explain and show you how to use the items you purchase

In one sentence I can tell the ADF hardware just decided to stop working on the third day! I returned it immediately within Best Buy 14 day return policy and I happily have an epson. Now thank god It didn’t break on the fifteenth day after return period is over. Someone would have received some unhappy comments!! But I mean it’s what it is. All together I can say: a very cheap product!

I bought this printer for college so I could print in color without going to the library. It's not bad compared to other printers I've seen, but there is better in terms of photo quality. However, for $100, there's not much room to complain.

I just wanted a printer to print both sides and Best Buy helped me with the more printer for the money, I could not be more happier with this printer. I wish all customer service of any departments be as good as Best Buy customer service.

HP continues to make strides with their latest release of HP OfficeJet Pro 6978. This budget model printer delivers excellent quality for an affordable price. Ink cartridges are reasonable in price, and the printouts are solid. A++