Customer Ratings & Reviews

I just wanted a printer to print both sides and Best Buy helped me with the more printer for the money, I could not be more happier with this printer. I wish all customer service of any departments be as good as Best Buy customer service.

this is the same model previously owned which handles our specific needs very well. the new updated printer does a great job.

I like it but the plastic tray on the bottom where the paper goes seems a bit flimsy and I worry that it might break easily

Printer is fine... pretty typical HP product. Scanning feature is a bit balky and required (and on occasion still requires) a reload of the software. But I've always been able to launch the scanning feature from my computer - vice the printer itself.

Printer would not automatically shut off even tho set to do so. Contacted HP and they took control of the computer and said they corrected the problem. The printer will still not shut off automatically even tho the settings indicate it would.

I got this printer because my old one quit working. It was also an office jet pro that lasted awhile. The only downside is the high cost of ink for the printer and these printers seem to only last about 2 years.

I have always had Kodak printers and believed in them. My Kodak printer finally went kaput and I decided to try this HP printer. It works great and to my expectations! It uses less ink then by Kodak printers did!

Loving my new printer. I was skeptical about purchasing because of some of the reviews. I'm glad I chose to proceed with purchase because it covers all my needs effortlessly.

After another model returned because of problems (twice), I chose this one. Glad I did. No problems and am able to use it as much or more as I did before my old printer / scanner / copier bit the dust. Really like the features of this one.

Not as sturdy feeling as my previous HP printer and the touchscreen isn't as large either. Overall, the product does what its supposed to and it was easy to setup. Would have given it a 5 if the material quality and screen size were better.

I purchased this HP because my Canon printer finally went kaput. There’s nothing special about this at all. I think it might be a little too loud when it starts up. Every time I print something my dog goes crazy because it’s so loud.

Free ink and ink program. Awesome. Scanner need the ability to scan many as in multiple stacks of papers and the only drawback is it does jam when scaning more than 10 docs at a time but for the price totally worth it.

The printer would not print black ink, even after changing the ink cartridge supplied. So the store replaced the printer and set it up and now it works. I would recommend you have the store do this before you leave the store.

I bought this printer for the all-in-one + wireless features. I have to disconnect from my firewall in order to print from my PC, which is a pain, but I think that this is a known issue common to wireless printers. When I try to scan, I get an error message stating "printer not found", even though the indicator is illuminated.. After searching all of the help topics online, I found out that I had to turn the printer off and back on again. The documents that I printed were default set @ 4x6 and I had to go in change that every time I wanted to print. Printing from a mobile device or tablet is a lot smoother, so I like that. The fax feature seems to work just fine.

This is the second one of the same printer I have purchased. It works well for a printer, but obviously it does not have an infinite lifespan as this is the second one I am purchasing. Less expensive to buy new than to repair.

We just got this a month ago and everything seams to be working good. Setup was easy and pretty painless. The only down fall was having to setup all the devises we have with the new app. but overall it was easy to follow the directions.

Even though HP has a quick set-up app, this printer was not easy to install at all. After a very difficult install process, there were missing drivers for scanning. I had to contact HP support and still the printer did not work, so I had to return it. Also, this is a fairly large printer for a home set-up so keep that in mind.

This was a replacement for another. Only had a couple months now and works well. Other models have more features but this does most of what I wanted and was on sale. Ink plan works for me so far too. Fast set up for it all and good copies.

Easy set up and use. Automatic Document Feeder sensor failure after a week. Unable to reset to factory original settings. HP Tech support was great. Spent almost an hour to trouble shoot. Received a replacement printer in less than a week. Received an alternate printer with lower tray capacity. Went from sleek black to the horrible HP colors. I was able to transfer the Geek Squad warranty to the new printer. Thanks BB.

This printer is AMAZING! I needed a new printer that would be reliable for school and with the perk of being wireless. I can be at school and print stuff to be waiting for me when I get home. It was also super easy to set up.