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Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 372 Showing 7,421-7,440 of 10,498 reviews
  • Rated 5 out of 5 stars

    Actually saves me money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't realize just how handy my fax, scanner, printer/copier would be. But it saves me time & money for not having to go to a kinkos for what I can get out of this machine. I use it all of the time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is good for the price. Still can't get it to scan to my computer so not happy about that. Once it's loaded on your computer, kind of difficult to troubleshoot issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy switch-a-roo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer I came in for wasn't available and I couldn't be happier. The salesperson showed me this HP and I was sold. The "best" at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really performs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went be to this HP after trying an Epson. I love it. The wireless ALWAYS works and go support is great. I love the ink refill program. And the price is right. Thank you you The saleslady who guided me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a multi-function printer with a document feed t replace my old printer. My salesperson recommended this model, which was on sale. I’m very satisfied with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this printer after having poor performance with other brands. The main feature was the instant ink plan. It prints clearly and does well with card stock and other types of paper.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good once you figure it out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have set it up online first, rather than plugged in to my system. Now it is fighting me to get it online so I can work away from my office.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Average printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For ease of use I bought the same printer after the original stopped working since I thought it would be easier to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good home printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is a good home printer, I got this one to replace the one we had that dyed after 5 yrs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping. Easy set-up. I've had this printer before, so i knew i was buying a good printer :)

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 3 out of 5 stars

    Good quality printing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Print quality is very good. Interface with my computer is quick. The hp plug-in didn't work with my galaxy 7. I just use the email address for the printer instead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and connect to computers, employee at Best Buy very helpful and I accepted the offer from the employee to carry the printer out to my car. I have never had a bad experience with Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printing is pretty smooth, however, the top scan feeder is horrid - it leaves streak marks when you attempt to scan something that is 2 sided. Most of the time the files are corrupted or not useable when I have used my flash drive. So far the wifi feature for scanning and uploading keeps giving me server errors. Solid for what I need it to do but the scan feature is disappointing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    easy out of the box set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this all in one has a scan to email feature which my other printwr didnt have. the cartridges are a ljttle tricky at first in trying to get the cap off but a quick turn of the cap does it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer has many great attributes. I love how it can print double sided, 1 to 2 pages; 2 to 1, black, and color. The only thing I wish it did was to enlarge or shrink.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good So Far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this model, since I had the one that was right under this one and it lasted 3 months and then stopped working! HP would not replace it!! I would recommend buying Best Buys replacement plan!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does it all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This all in one color printer has every feature needed for home use at a very reasonable price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New printer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second HP Officejet that I have bought. The first lasted 8 years, that is why I bought a second one. Seems to use less ink than the first one, I won.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer has solved my home office needs perfectly. It’s wireless connection does not drop like my last printer. Sometimes the double sided printing struggles or else this would be a five star.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 2 out of 5 stars

    Frustrating!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely hate this printer! My sister has the same exact one and she can't stand it either. It goes through a printer maintenance WAY TOO often. I have to wait about 3 minutes for it to finish before anything will print. It's frustrating as hell. The print quality is just fine though.

    No, I would not recommend this to a friend