Customer Ratings & Reviews

Works well now. We had a lengthy period trying to get it set up wireless. Took it and our computer to Geek Squad and got it sorted out. I should have gone this when purchased. Very happy now..

These HP stand alone printers were Christmas gifts. Same model style as ours but upgraded. We can’t wait to hear about the auto ink feature that was gifted with them.

I had an HP OfficeJet before this, and was happy with it, so I just updated when it died. This version, HP OfficeJet Pro 6978 makes acceptable copies and has the nice extras like auto feed and scanning and fax capabilities. However, it takes longer to "heat up" than to make the copy, all the while making "scary" noises. The specifications listed the pages per minute for copying, but never warned about how long you had to wait from turning it on until it would make the copy! If I knew then what I know now, I would have probably picked a different one.

Continued with the series I've used for years. Just as good and possibly better. Good dollar value.

The HP - OfficeJet Pro 6978 Wireless All-In-One is an excellent product for home use. It is dependable and a good value!

This printer has performed flawlessly since I installed it. WIFI setup was a breeze. Haven't had any jams yet so I can't comment on how easily they are to clear. Overall, I'm satisfied.

About to start a new business and waiting on the office to be finished before I can hook everything up. I haven't been able to use yet but I'm sure it will work great.

This photocopy machine is the best. It has value for your money. I would recommend it to anybody.

Not happy with my purchase. My printer that was replaced by this is also an HP printer. I was very satisfied with it. I had it for over 10 years so I wanted another HP to replace it. Sadly, I should not have purchased this printer. I'm not happy with the print quality and the print cartridges I received were bad and had to be thrown away and replaced with new ones.

I thought it would print faster but I guess I was just use to the big printers at work. Only thing I don't like about this printer is the random maintenance update.

It is noisy and drinks ink. It intermittently does printer maintenance without any warning. So if you have a print job you will have to wait. And, I believe it pumps out ink during this cycle. Also if you do not use the color inks frequently the nozzles stop up and it takes all three levels of cleaning to clear them which uses more ink. I went to Epson.

It keeps going offline. I have to keep rebooting it

Product is working well. There was some contradiction between written and on-line instructions for set up which could be HP's issue.

We purchased this printer on recommendation from a friend and we are very happy. Set up was a bit trYong but that was more a user issue. It's a very good printer.

We have had this printer for a couple of months and so far it has been great. Not sure about ink use yet. We did have to replace the black ink that came with it already.

I love this printer especially since I don't have to constantly go out of my way to the store and buy new ink. It gets delivered to my house before I run out of ink.

I am replacing my old printer with the same model. I ruined the last one with ink I bought online. It leaked and gummed up everything. Will be more careful

It took me awhile to understand how to use the all-in-one Office Jet Pro. There could be directions that would be clearer so I would not have had to play around with the scanner so long.

The printer is okay I guess. Over the years I've had so much trouble with all the items I've purchased from Best Buy that I'm surprised when something works. Do you sell defective merchandise?

Excellent product ! I have used HP for years and this is my 2nd HP printer. Very reliable!