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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 395 Showing 7,881-7,900 of 10,498 reviews
  • Rated 3 out of 5 stars

    Print quality not the best sometimes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have mixed feelings about this printer. The quality is fine for use in my small office; however, when the ink cartridges start to get low, the print quality is terrible. One example is printing out a form that has a black box on it, or a solid black border. Some of the black areas end up smudging as it prints, or not even printing out. The ink also doesn't seem to last very long. I use genuine HP ink cartridges in it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement printer had the 6830 model and had to replace twice. So far this printer is great.. I find this model is a little more friendly user.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to connect wireless printer to our laptop and no customer service

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello Joey, thank you for taking the time to submit a review, I appreciate your feedback and I am sorry for all the inconvenience caused to you. I understand that you are experiencing an issue with wireless connection on your HP OfficeJet Pro 6978 All-in-One Printer. Remember HP Support is always there to fix all your issues. If the computer is not able to communicate with the printer, please follow the guidelines in this document to fix this issue: Printer is Offline (Windows): http://hp.care/2sT1eAb or Printer is Offline (Mac): http://hp.care/2sSTAWb If you have successfully connected your printer to a wireless network, but the connection drops, the steps in this document should help you fix this issue: http://hp.care/2sT95NZ HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: http://bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi HP

  • Rated 4 out of 5 stars

    great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this printer to replace the older all in one hp I had used for the last 4 years. It does a better job on everything except printing pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TinaT

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer. I have only printed two photos and both looked great.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 3 out of 5 stars

    Ok, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice print, but takes lots of time resetting, each time its turned on. Goes through a lot of ink.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Big and bulky

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow to print. Not the best choice if you have a lot to print. Very slow and noisy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer for my home office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this printer for my home office and have been very pleased with the clarity and sharpness it produces. Great value!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this HP Airdrop Printer. Sales were most helpful in selecting. HP has a great service team. Wouldn't own an computer with out one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best printer for me and my family. It serves all my family's needs. I ever got the ink at a great price. Love it@

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great at home printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought this printer for school purposes, and I am happy I did. This is a very good printer for regular use in school, would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer set up literally in minutes... super easy, and I'm not the tech gal! Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good printe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a printer that would print envelopes without going through a lot of steps This printer fulfllled that purpose

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product until the updates on the drivers. Then I have to call HP every time for them to connect to my laptop and work on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great printer for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had goo luck with HP products and this is no exception. They actually improve in quality with each new product. Very satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Printer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around it's pretty good. Not to easy to set up for me. I had to have someone come over and help me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    small footprint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer with a small footprint for those tight work spaces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned it a good while now and nothing to complain about. I love the quiet mode, even though it slows it down. Excellent unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for home use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new scanner/copyer/printer. We didn't want to buy one that would cost a lot for the ink. We think we got what we needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP - OfficeJet Pro 6978 Wireless All-In-One Instan

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience!!!, theHP - OfficeJet Pro 6978 Wireless All-In-One Instant Ink Ready Printer is a good value

    I would recommend this to a friend
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