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Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 396 Showing 7,901-7,920 of 10,498 reviews
  • Rated 5 out of 5 stars

    Very nice and sturdy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the document feeder and the doublesided copies

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 3 out of 5 stars

    Ok, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice print, but takes lots of time resetting, each time its turned on. Goes through a lot of ink.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adequate. Serves purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not completely happy with this purchase because the printer is not compatible with my 2007 apple mix book computer. It will only print in black and white.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRINTER!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer, works outstanding, very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good replacement printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This (new) printer replaces (old) printer HP Officejet Pro 6835 because the ink cartridge (Cyan) stopped working - just after the expiration date.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this HP Airdrop Printer. Sales were most helpful in selecting. HP has a great service team. Wouldn't own an computer with out one.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to connect wireless printer to our laptop and no customer service

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello Joey, thank you for taking the time to submit a review, I appreciate your feedback and I am sorry for all the inconvenience caused to you. I understand that you are experiencing an issue with wireless connection on your HP OfficeJet Pro 6978 All-in-One Printer. Remember HP Support is always there to fix all your issues. If the computer is not able to communicate with the printer, please follow the guidelines in this document to fix this issue: Printer is Offline (Windows): http://hp.care/2sT1eAb or Printer is Offline (Mac): http://hp.care/2sSTAWb If you have successfully connected your printer to a wireless network, but the connection drops, the steps in this document should help you fix this issue: http://hp.care/2sT95NZ HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: http://bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi HP

  • Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best printer for me and my family. It serves all my family's needs. I ever got the ink at a great price. Love it@

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't get fooled by HP tech advising new printers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not complete the full printer software download and the tech person that logged into my pc from HP advised I needed to purchase a newer printer that was compatible with Windows 11. My pc tech said not true, it just takes manual entry instead of automatic one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement printer had the 6830 model and had to replace twice. So far this printer is great.. I find this model is a little more friendly user.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer set up literally in minutes... super easy, and I'm not the tech gal! Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good printe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a printer that would print envelopes without going through a lot of steps This printer fulfllled that purpose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp printer 6970

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer performs well..happy with purchase and process....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer but slighly heavy. Has all features you need

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this printer to replace the older all in one hp I had used for the last 4 years. It does a better job on everything except printing pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp all in one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hp all in one printer and fax machine is working well so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product until the updates on the drivers. Then I have to call HP every time for them to connect to my laptop and work on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Office Jet Pro 6978

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Equipment was really slow and not worth the price tag honestly. Had to return and go with another manufacturer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned it a good while now and nothing to complain about. I love the quiet mode, even though it slows it down. Excellent unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this printer is perfect for home use. it has all the features I was looking for. The only drawback is the small touch screen.

    I would recommend this to a friend