Customer Ratings & Reviews

Good printer ,but bad software, cant get software to work with computer.

Good printer when it works. Constantly goes offline and needs to be rebooted. HP support not very good at helping me fix this issue.

The HP 6978 printer works well; but the instant ink process hasn’t been as smooth as I thought it would be and is relatively expensive on an ongoing basis.

It's been years since I have used an HP Printer. In the past my experience with HP software on a Apple computer left a lot to be desired. My last three printers have been Epson, mainly because their software worked well with Apple computers. I decided to give HP a try after not being very happy with my last Epson. I have to say after setting up the printer, going through all the set up menus, and installing their software, I am impressed. Scanning documents is a very important feature, and the HP software does a great job on my Mac. The installation went smoothly, I am using it wirelessly on my network, it prints fine from my phone and iPad, and photos look great. The printer itself seems pretty fast. No complaints at all.

I liked my old printer better. This one seems harder to operate when it should be all touchscreen and go. It doesn’t seem to stay connected to my Mac.

Larger paper capacity is a plus, but ink seems expensive. Prints slowly and not always as shown on computer screen.HP automatic ink refill program is disappointing.

This is a ok printer if you don't print too much. I print a fair amount for my business so I switched with my husband and he's happy with this one.

I bought this printer in Sept 2016. Its now Aug 2019... It worked ok for about 1 1/4 yrs. I now have to replace it because it was going through ink at an incredible pace. I wasn't even using the color portion, except to do cartridge maintenance - which is happening more and more - and the cartridges ran out. I have black in left in a cartridge but now it's completely stopped printing. I should qualify... it prints but there's nothing on the paper.

Really disappointed with this printer. I excepted more from HP but it takes forever to print, is loud, often recalibrates and while it says ink levels are normal, the ink stopped coming out after 1 month of super light printing (30 pages maybe?). Surprised it has so many good reviews I was very unpleasantly surprised.

Prints fine but only worked 3 weeks and some 30 pages. Best Buy refused to take it back. Cost me another $25 to get the replacement.

A copier should be a copier. Put the paper in - press copy. Oh no! You have to "program it" to do so. I am no idiot, who can't work a copier? I had to call HP (India) to help me make a simple copy it took 30 mins to make a darn copy! There is NO instruction booklet, (those are passe). The machine overrides you if you try to put an object like a button or any small object on the glass to copy - it will "not recognize it". The operating screen will drive you crazy - try reasoning with a machine! I still can't print 4x6 photos - no one seems to be able to figure it out. I SHOULD HAVE STAYED WITH A CANON, a nice logical simply programmed copier - which Best Buy was sold out of ! This HP is also bulkier than the rest. Also - they claim this ink lasts longer - - - $75 later = NO IT DOESN'T!!

I replaced a 4 yr old printer. This printer seems slower and "control screen' is less clear and precise. Works fine, but I expected more. Easy to install.

Really like this printer. The only issue I had was with wireless connectivity- it drops connection once in a while. But other than that it functions great!

This printer has been with me for more than a year. It's still working although sometimes it will not connect but only once in a while.

Sometimes color is lost in some printing areas. After not using for a few hours or the next day the wi-fi is disconnected and you have to restart the printer.

I HAVE ALWAYS LOVED HP PRINTERS. THEY ARE TRYING TO GET TOO FANCY AND TECHNICAL.. I'LL HAVE TO RREAD THE INSTRUCTIONS. I HAVE TROUBLE MAKING ONE SIMPLE COPY !!

This HP printer seems to be a stable platform. I generally don't give glowing reviews after such a short time. It seems to be functioning properly.

My purchase this because of the many good reviews she read. She is a graphic artist and did not expect it to be great but expected much better.

Worked great but broke at the 22 month mark. Worked great up to that point. Had Geed Squad 2 yr protection so it was replaced.

This printer keeps going offline for some strange reason, requiring significant intervention to get it back online. Working with HP to figure out the issue.