Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer before Christmas. I was sold on all the great features and planned on using it pretty regularly. However, I have not been able to do so. While it is a good copier (and that's about it) I have had very little experience with the printing aspect because I have such a hard time connecting the printer to my computers. My computer recognizes the printer but the printer almost never recognizes my computer. I am currently trying to print something and under my wifi direct details it says that I have zero devices connected to my printer. I am not sure if I can return this printer this late or not but I am going to try. Maybe it's me, I will look for something not so complicated.
No, I would not recommend this to a friendNot as good as Epson...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an Epson Workforce printer I LOVED for like 5 years.....when it died, I bought this....less than two years in...sometimes it works...sometimes not....of course it's out of warranty. You can't take the printer heads out to clean them....I'm going back to the Epson brand. I don't recommend this printer.
No, I would not recommend this to a friendtoo hard to get it set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to call geek squad to get the printer installed as HP directions would not work. I had to call back two weeks later to get the scan function to work. Then a week later to get it to print from my phone. I think this is my last HP. it is irritating that my existing ink cartridges cannot be used even though they appear identical to the new one.
No, I would not recommend this to a friendNot too good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow printer. Scan quality weak. Had issues with the scan feeder. Returned
No, I would not recommend this to a friendWorked fine Sat-came home Sun to frozen printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up 2 of these on Friday - one for home, one for office. Spent over an hour on Saturday setting up one at home. None of steps that the setup showed looked like what I finally divined out on my own to get everything working. Set up instantink and everything seemed to be working fine. Came home Sunday night and saw "shutting down" on the LED screen. Pressed Home Screen button - nothing. Pressed power button - nothing. Unplugged, waited a minute, plugged in again. Screen came on with only the HP logo ~ still utterly frozen. By the way: no storms, no power outage ~ just a frozen printer. I'd be a fool not to take both printers back. I'll be buying a Brother.
No, I would not recommend this to a friendIt okay
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think that for what you pay the ink would last longer. Disappointing.
No, I would not recommend this to a friendTOO basic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machines leaves a lot to be desired. It’s too basic and doesn’t have the best program to scan.
No, I would not recommend this to a friendToo much electronics to it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This copier is way more involved than my previous copier and cartridge s run into much money
No, I would not recommend this to a friendAverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor printing for photos or Power point hard copies. Prefer Cannon printers for photo.
No, I would not recommend this to a friendSub Par printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for business and is average copier but nothing to exceed a person expectations
No, I would not recommend this to a friendFair Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has fair printer quality. A little cheaper made than I had anticipated.
I would recommend this to a friendSo so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is beautiful. Seems easy but will not stay connected. With every use, it says “offline”
No, I would not recommend this to a friendOk printer for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice printer for the price but the black ink had lines going through it. Store didn't have a replacement
No, I would not recommend this to a friendCopy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for black and white copy’s very slow for color copys
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer if you want everything done fast. It has it all but that ink is going to take your money.
No, I would not recommend this to a friendNot convenient to print photos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had HP printers for years. I'm disappointed this does not have a separate tray for photo paper.
I would recommend this to a friendPrinter/scanner is good but software is bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer and scanner are fine but the WiFi interface has a LOT of problems working with their PC driver. If you do a google search you with find 1000s of problems with trying to get it to work. I finally got it to work by deleting some duplicate interfaces the setup software installed. But a lot of other people have other problems that they can't get fixed.
No, I would not recommend this to a friendHit or miss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The initial printer wasn’t even capable of printing the test page for head alignment. Ink carriage jammed and would not move. Replacement printer was shipped in a reasonable time and has been working without issues so far.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you had such a trying time after the purchase of the first printer. I can certainly understand why receiving and needing to return a defective unit would be quite an unwelcome surprise. I want to help you have a better experience with the new printer, so I’ll direct you to some resources aimed at meeting that goal.
First, to learn more about the device and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/11161264
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need assistance with anything, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Horrible Touchscreen
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this printer. It has really great features, however, the worse feature is the touchscreen. IT NEVER WORKS!! I had to find a pen with a stylus and even that is touch and go!! I'm so aggravated because I've been trying to use my printer for about 15 minutes and I can't because of the touchscreen!!
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for less than 2 yrs. Glad I had the warranty.
I would recommend this to a friend