Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
Good so far, just purchased.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it a lot, seems like HP printers only last so long and then you are replacing.
I would recommend this to a friendSolid but not spectacular
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like most all in ones, it is versatile, but isn't necessarily record setting in any one category.
No, I would not recommend this to a friendGreat Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is a bit difficult to set up the scan to computer. Other than that, the printer is great.
I would recommend this to a friendPrinter
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for less than 2 yrs. Glad I had the warranty.
I would recommend this to a friendIt tricks up a bit !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All in all it's a good printer/fax .I have had a few glinches while printing !
I would recommend this to a friendVery nice, but ink runs out fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very nice, but haven't used it a lot and it says needs ink, I don't like that
I would recommend this to a friendWorked for 3.5 years then broke down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke down today, after three and half years light usage.
No, I would not recommend this to a friendToo Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a little too slow and it uses a lot of ink on a black and white document.
No, I would not recommend this to a friendEASY TO SET UP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been good for someone who isn't the best with technology! So far it has done well
I would recommend this to a friendseems ok now.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had problem with my first one and had to replace it, which they did no problem
I would recommend this to a friendnice, but notnoticeably faster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice, but not noticeably faster. Also, disc that comes with it isn't for that specific model
I would recommend this to a friendHit or miss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The initial printer wasn’t even capable of printing the test page for head alignment. Ink carriage jammed and would not move. Replacement printer was shipped in a reasonable time and has been working without issues so far.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you had such a trying time after the purchase of the first printer. I can certainly understand why receiving and needing to return a defective unit would be quite an unwelcome surprise. I want to help you have a better experience with the new printer, so I’ll direct you to some resources aimed at meeting that goal.
First, to learn more about the device and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/11161264
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need assistance with anything, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little slow and difficult to do mobile printing but worth the value
I would recommend this to a friendAvoid this printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've owned this printer since June 2018. It has worked flawlessly until about a month ago. Now, every time I want to print a document, I have to go through a 3 stage print head cleaning just to print one legible document. After I do a print head cleaning and I don't use the printer for a couple of days, the print quality deteriorates to the point that by page three of the documents I'm printing, the page is totally blank. To me, it's not even worth the effort to contact customer service to try to resolve my issue...it's just not worth the headache for a $100 printer. As soon as I run out of ink, which won't be long with these ink consuming cleanings, I will go back to the Cannon printers that I've owned in the past. It's a shame too, because when this printer was working, it was working very well. PS Yes, I am using original HP brand print cartridges.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm tremendously sorry that the printer has started posing these printhead issues, especially after working so well up until this point. I can completely understand how disappointing this must be, and I want to assure you that it's far from the reliability we pride ourselves on.
It sounds like the core of the issue is hardware-related, so I do hope you'll reconsider reaching out to us for support so we can arrange for a replacement under your printer's warranty. To verify that your warranty is active, you can visit this link: support.hp.com/checkwarranty
Then, if you decide you want to reach out to us to proceed with my suggestion, you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
If you'll allow us the opportunity, we look forward to making this right.
Chelsea
HP Care
hp.com/support
Short on direction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions sketchy Poor description of features Not user friendly Requires counter space
No, I would not recommend this to a friendGreat for black and white
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great to print work documents but leaves streaks in color photograph
I would recommend this to a friendGood printer but the cost is ridiculous.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent printer but way to expensive for what it is.
No, I would not recommend this to a friendVery basic, durable machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting used to all of the little things but really love the two-sided copying
I would recommend this to a friendOkay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok. It uses up about of ink. Would rethink on buying different printer
No, I would not recommend this to a friendDidn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even the tech had some issues setting up and printing. Ended up returning it.
No, I would not recommend this to a friend