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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 501 Showing 10,001-10,020 of 10,498 reviews
  • Rated 2 out of 5 stars

    Hard for me to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps coming up with HP - Officejet Pro 6970 i can not for the life of me get this printer installed when i called up Best Buy the sales person that answered the phone told me to bring in the printer instead of trying to help me over the phone had this printer for a while now and still not installed

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Did not print some of my requests.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to have Geek Squad add some files and it has since done much better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s alright for what I need.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the paper tray. It doesn’t lock in easily.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The printer has only printed a test page.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having trouble keeping the printer from defaulting to offline.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Copy quality is subpar , ink cartridges do not last long

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have trouble connecting to my WiFi a lot. And prints super slow.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unreliable with connections and print timing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had printer 6 weeks...have spent entirely too much time trying to get it to communicate w pc Have to wait several minutes for print to happen. Some jobs have shown up two days later...frustrating! Preferred hard line connection, but hp doesn't make many of those available...in color.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Prints good but wireless is slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes over 70 seconds for it to receive the data over wireless

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Two bad printers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer looked like a good printer. It has apps you can download into it, but I was 0 for 2 with this printer. The first printer wouldn't wirelessly connect due to the proper hardware not being installed. I took it back and got a replacement. Right out of the box, the second said printhead not installed. Took it right back and Geek Squad even looked it over and said it was broken. Needless to say, I went with the Canon Maxify and haven't looked back since.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good one but the only problem is it is inkjet, not laser

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fair value. Peretty quick. Does what it says.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we expected. Nothing more and certainly nothing less.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice printer for light jobs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little slow when it comes to printing but OK for small projects.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looses WiFi connection all the time and have to recycle the power.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    An average printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer does a the job, nothing fancy just an average printer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great All-In-One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had a HP All in One for 11 years. Although it still works fine, the cost to buy a new printer is the same as replacing the print cartridges. I only give 2 stars because of my dislike for HP business model that drove me to buy a new printer when the one I had worked perfectly fine.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed with noise and speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is noisy and not really any faster than printer I replaced.Had to get replacement printer because it quit printing black.Printer was only 8 months old.Hopefully replacement lasts a little longer.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello,

      I'm sorry to hear that you were having problems. I hope the new printer works great for you!

      Sometimes the printer is less noisy if you pad the surface that it rests upon so there isn't as much vibration. Also, the speed it often improved by just upgrading the firmware.

      For any other concerns, we would be happy to help: hp.com/contacthp

      Mary
      HP Care
      hp.com/support HP

  • Rated 3 out of 5 stars

    it meets al of my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would give it a 3 because these machines tend to break down

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s an ok printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than the printer being to heavy I really like it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too difficult to get help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was given wrong software. Trying to get a simple question answered was next to impossible . Set up was far to difficult for such a simple task. P.s. this site keeped changing my review from 2 to 3 stars

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Nino,

      I'm so sorry to hear that the printer's setup process hasn't been as straightforward as it should be. We always intend on providing a seamless experience with our printers, so I'd like to see what I can do to help.

      First, if you haven't already, you can download the proper software and drivers for your printer from this link: 123.hp.com/us/en/devices/ojpro6978

      If you have any more questions or concerns, I hope you'll consider giving us another opportunity to help. Please remember you can always get in contact with us here via your preferred method: hp.com/contactHP

      Chelsea
      HP Care
      hp.com/support HP

  • Rated 3 out of 5 stars

    All in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not a bad printer, it does the job. I like the Bluetooth

    I would recommend this to a friend
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