Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
All in one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not a bad printer, it does the job. I like the Bluetooth
I would recommend this to a friendConnection Problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still can’t get it to connect through the network.
No, I would not recommend this to a friendNice Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice price, quick setup, but had some scanning issues.
I would recommend this to a friendKind of difficult to pair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is pretty difficult to pair with your computer. I'm pretty computer savvy, and it took me a while. It couldn't find wifi, then when it does, it doesn't hold onto the signal. Only reason I gave it two stars is because I bought it on super sale.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm really sorry to hear that the printer isn't maintaining a steady connection to your network. I can certainly imagine how inconvenient this has been, so let's try one or two more things to remedy this.
First, I'd recommend taking the recommended steps in this 'Offline Printer' document:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
As a supplement to that, this link will guide you through solutions for a wide range of other wireless issues: support.hp.com/us-en/document/c05368548
If this falls short, please don't hesitate to reach out to us for support. We would be more than happy to work with you on resolving this. You can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Don't waste your money or time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd unutni have owned ans is the last time I purchase it. The first one was very unreliable when connecting to the wireless Wi-Fi. It was about 5 years old so I decided to buy another one( because I still had unused ink cartridges that I didn't want to waste) well after having a bramd new one for two months. It's got the same problem. I'm returning it and hope to get a refund.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has failed to maintain a reliable wireless connection. Your frustration comes as no surprise, considering you had the same issue with a previous device of the same make. I want to help you remedy this problem, so if you’ve not yet returned the printer, I hope you’ll use the resources below to have a better experience.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer as well as user manuals, how-to documents and software updates on our support site here:
- support.hp.com/us-en/product/model/11161264
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Great printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very small and worth e ery bit. Would tell everyone
I would recommend this to a friendcant get scan to work with my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cant get scan to work with my computer , try many times
No, I would not recommend this to a friendConstantly Clogged Printer Heads
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After about a month of occasional printing, and signing up for cartridge refill service, the ink continued to clog. I would have to print at least 2 cleaning cycles to get just 1 page to print right. Then, it would clog again. I went through almost all the ink in 3 months just cleaning the cartridges to get a clear print. WARNING: Printer page problems go against HP Instant Ink charges. Additionally, You have to swap out paper for photo paper - there's no manual feed or additional try. I had a Canon Pixma that had duplex-print, duplex-scan, legal paper support, lasted 6 years, web print (who really uses that feature I don't know) and only a few times had printer quality problems.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
It's so upsetting to hear that you've had a less than reliable experience with the printer over the last month. Printing consistently certainly shouldn't require multiple cleaning sessions, so I'm very sorry that you've had to spend time and ink doing so. I want to make sure that we get this resolved for you, so let's see how I can help.
One resource you might want to check out (if you haven't already) is this print quality document: support.hp.com/document/c05076934
Following that, you might find it helpful to run through this document on ink cartridge issues: support.hp/com/us-en/document/c05058867
If that doesn't provide any fixes, please don't hesitate to contact us for support. We'd be more than happy to help, so you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process a bit, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right.
Chelsea
HP Care
hp.com/support
I like the size.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fits well in the space I have on my computer center.
I would recommend this to a friendSomewhat hard to change paper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like that I can change from light to dark and paper size
I would recommend this to a friendseems to have issue fitting pages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.seems to have issues upon set up fitting items on one page
No, I would not recommend this to a friendNot as satisfied as I'd like to be.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this HP printer when I was in a rush to finish printing conference material. My other HP gave out. This one, HP Office Jet Pro 6978, is not as easy to use as my last one. If I hadn't needed a printer so desperately I'd have take time to look at a lot more printers.
No, I would not recommend this to a friendNot a"happy camper "
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without written instructions this is just shy of a nightmare ! I will be in touch with the local store to either resolve my concerns or I will return the item.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not completed the process of setup and connection. I can understand why the difficulty you describe as well as inadequate instructional materials would be a frustrating start to owning a new device. I want to help you get the printer installed and working properly, so I’ll offer some resources and information I hope will reach that end.
First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/11161264
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest that you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not best for scanning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like scan feature as well as my previous printer.
No, I would not recommend this to a friendComplete garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this!!! This is a piece of garbage. I ordered this and when I went to set it up the thing wouldn’t turn on. So I returned it and got a second one. The second one doesn’t feed the paper through from the tray! 2 faulty products in a row!!! Unbelievable! I’ve never been so frustrated with a printer. Looks like HP makes useless products. Spend your money somewhere else! And don’t expect any support from Best Buy, they couldn’t care less. Shameful.
No, I would not recommend this to a friendPiece of junk.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an original and 2 replacements, and all of them stopped printing after the "sample inks" ran out. Spent over $200 on ink that I could not use, because once installed, the printed pages came out blank. A half dozen calls to tech services got me nowhere, always with the insistence that I was doing something wrong, that I needed to buy new ink, and ending with a $25 credit and "Sorry, we can't do anything else." Wish I had my old Photo Smart 7760 back. Now shopping for another brand.
No, I would not recommend this to a friendGreat printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup is frustrating, afterwards printer works great
I would recommend this to a friendMight not be the one you want
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not near the quality I am used to with HP. Receive several errors and end up cancelling the print status on my computer and then restarting the printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed so unreliably. It’s easy to understand why you’d be frustrated and disappointed, considering the device has displayed frequent error messages that require you to cancel print jobs and reset the printer. I want to help you out of this dilemma. I hope the resources below will lead you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which might play a role here. If not, on the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/11161264
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the right course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Slow to warm up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Long time to warm up and is very squeaky when printing
No, I would not recommend this to a friendStopped working after 44 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer worked fine for a month and a half. Then one day, it says it can't connect to my network and shows a weird error message. Nothing changed on our end. Husband went through all kinds of trouble shooting. HP blamed everything on our ISP, but couldn't explain why there were no issues beforehand. Also said that we were using it out of scope, since we use it for printing for our small business. If it can't handle the little we use it, then why is "Professional" in the title? HP couldn't answer that one when we asked.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm so sorry that the printer hasn't been maintaining a steady connection to your network! It's also disappointing to hear that you weren't able to fully address this with support. I want to assure you that it's always our intention to provide much more quality in both regards, so I regret that we fell short here. Going forward, I'd love to help make this right.
I do have a couple of recommendations for resolving this connectivity issue. First, this 'Offline Printer' troubleshooter can be used to tend to frequent connection inconsistencies:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
Following that, this link will help guide you through solutions to a wide range of other wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net
If this hasn't helped, I do want to let you know that HP printers generally come with a 1-year warranty from their date of purchase. I hope that you'll make use of it if you need to. You can verify the status of your warranty here: support.hp.com/checkwarranty
Once you've verified that your warranty is active, you can try contacting support again to arrange for a potential replacement. We'd be grateful for an opportunity to rectify this for you, so please don't hesitate to contact us for support again.
Chelsea
HP Care
hp.com/support