Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
Set up is far too long- issues connecting to Mac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set up guide took far too long to complete. Took forever to set this thing up. Once I set it up, I tried to print, my MacBook could not find this printer on my WiFi network. I tried all troubleshooting tips and still no luck. I also tried the feature of printing from an iPhone or iPad, I expected to be able to use air printing, but was disappointed to find out that I had to download an HP app and print from that app.
No, I would not recommend this to a friendNot loving it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks up ink like a camel. Seems like it is v always telling me a cartridge is low - and we honestly don’t print that much. Ink cartridge for color are to small and WAY to expensive.
No, I would not recommend this to a friendHP Oficejet pro 6978 not worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a lemon. I bought it December 3rd of last year and it's already going out to the trash. First of all I tried to change the ink cartridges and the cartridge would not center itself. I tried everything. Then I read somewhere that you can reset your printer's setting to factory so I went to try that and my printer won't even power up. Sooo mad about the waste of money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer malfunctioned and will no longer turn on after you installed new ink cartridges. I can understand why that would be quite a jarring surprise, especially considering you bought the printer only about two months ago, so I’ll offer some information and resources that I hope will help.
First, I recommend going through the steps in this troubleshooting guide for printers that do not turn on:
- support.hp.com/us-en/document/c01321436
Beyond that, HP has identified a manufacturing issue on specific production lots of supplies that can affect print quality, cause a cartridge-recognition error or other malfunctions. If you can get your printer to power up by following the guide above, HP recently released new firmware to help protect your printer from the cartridge-induced malfunction.
You can attempt to resolve the problem by following the steps below:
1. Visit our official support site: support.hp.com
2. In the section called “Identify your product for manuals and specific product information” insert your printer’s serial number and click “submit.”
3. Scroll down and click the tile with “Are you having print quality issues or getting an incompatible cartridge message?”
4. Proceed as instructed.
If problems persist, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
The setting is not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The equipment sleep to fast, I need to restar a lot time in a single day (the user can't change this setting) I'm living in Tow floor house .! Thinking about .! Going to second floor to restar the printer it's not deal .!
No, I would not recommend this to a friendworks for a while, then stops
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had both the old version of this and then purchased this version 6 months ago. Both had same problem. Worked fine then all of a sudden wouldn't print. Bought new ink and still nothing
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm terribly sorry that the printer isn't working as it should be. Reliability is something that we always strive for with our printers, so I regret that we had missed the mark this time. This said, I would really like to help to fix this.
As I don't have enough information to identify the issue, please reach out to us so we can work through the necessary troubleshooting with you. We’re always here to help, so you can get in touch via this link: hp.com/contactHP
On a related note, I'd like to mention the fact that HP printers do also have a 1-year warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/checkwarranty
Agata
HP Care
hp.com/support
Bad printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing printer...when printing 1, 2 or 3 blank pages spill out between each printed page...cannot recommend this printer with the too short return window of 15 days. Best Buy should be ashamed for not having 30 day returns.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer’s document feeder has performed poorly. I can certainly understand why seeing several blank pages come out between every printed page would be quite an unwelcome surprise. I want to help you remedy this problem, so I’ll provide some resources aimed at making that happen.
First, I recommend you follow a guide on our support site to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/c01728503
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP office jet pro not very good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just did not like the fact that ink had to be sent to me and I am charged per page. I didn't like a lot of these features.. Stuck with the Brother printer. They are the best!!
No, I would not recommend this to a friendNot impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 yr if light use it won't print. Scanner & Fax works but no printing Paid top dollar for this printer. Very disappointed Warranty is useless.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I am sorry that you've had troubles with printing. It is unclear what is wrong. If you can scan, it is puzzling why it won't print,
We have some online resources that might help:
- A firmware upgrade is often helpful for many issues. You can download it from:
support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/11161264
- The same site with the firmware also has a diagnostic tool - the Print and Scan Doctor, which often helps with common problems: support.hp.com/document/c03286146
- The HP Forums can often offer helpful advice: hp.com/supportforum
If you have any other concerns, please do not hesitate to contact us: hp.com/contacthp
Mary
HP Care
hp.com/support
Buyer Beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve gone through 2 of these printers. Thought The second one wouldn’t have the same problems… But it did. ( it was under warranty) After a few months it starts telling you that you need ink and or call need to add paper. This happened two days after I put HP ink in and refilled paper. After going thru 2 of these I’m done. The second one in addition to above had printhead problems. If you do buy an HP please get the warranty. Both times I got my money back under warranty!!
No, I would not recommend this to a friendSucks. Jams. Unreliable.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always jams. I finally bought another brand. Totally glad I bought another printer. Plus it was annoying, always sending me status messages to my cell phone.
No, I would not recommend this to a friend2 - 6978's were lemons!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this printer early June. I would try to print 20 pages of an office form...it would print 1 page, a half page, then foreign languages and symbols or large, black streaks across the entire page, of the rest of the copies. Wasted a lot of ink. Returned for another of the same model. Same results! Bought an Epson...works great.
No, I would not recommend this to a friendI am not happy with my purchas.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer takes forever to start and then makes about four copies of the same thing. I never turn it off because I am afraid it will take forever to start up again. It was on sale for a hundred dollars and the regular price was $170.00 now I know why. I won't make that mistake again.
No, I would not recommend this to a friendDecent printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent printer. It does hang for several minutes something when sending documents to be printed. This is pretty annoying considering I have already waited up to 5 mins for a document to print.
No, I would not recommend this to a friendCan print on only 8-1/2"x 11" paper
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really a disappointment. Can't print on 3x5 or 5x7 index cards or on photo paper unless you attach them to an 8/12 x 11 piece of paper and feed that into the paper tray.
No, I would not recommend this to a friendNot what expected.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I print occasionally my work and it started fine but less than a year it started to give me problems, not print in black ink just in color. Do not recommend.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Izzy.
I’m sorry to hear your printer is not performing as it should. I can understand how that would be quite frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I would love to help fix this for you.
First, I recommend following the steps outlined in this document about what to do when black or color ink does not print:
- support.hp.com/us-en/document/c05076934
If my suggestions don't seem to help, please don't hesitate to reach out to us for support any time. We're always here to help. You can contact us directly via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Not worth buying.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought the HP6978 all in one wireless printer. It was my 3rd HP printer in 13 years. I have always been pleased with HP until now. Geek Squad and HP Tech support were unable to complete wireless install. I spent 3 hours today on the phone with HP Tech support with printing issues. Unable to copy photos. I went to Best Buy today, spoke with William and he suggested that I pay Geek Squad to come to my house to fix printer. HP Tech support said to return it. I will wait until the weekend and try to meet with HP rep at Best Buy. I am not pleased with HP.
No, I would not recommend this to a friendDont Buy - ink is expensive and can only use HP
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer now blocks you from using non HP cartridges. It did this after a software update leaving me with a box of cartridges I can no longer use. I have disposed of printer and bought an Epson super tanker. Much cheaper ink and less waste. I would steer clear.
No, I would not recommend this to a friendMr., W.R
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the product is fair however, once you learn of the up dated operation you good to go.
I would recommend this to a friendBrand response from HP Team
Posted .Hi, Willie.
Thanks for taking the time to write a review of your printer. I can’t tell from your words, however, whether you’ve encountered difficulty or what the nature of that difficulty is. Nonetheless, I’ll suggest some resources that I hope will help you navigate any issue you face and otherwise get the most from the device.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/11161264
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
This is my last HP product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from Brother to HP; big mistake. If the printer is idle for a day or two and if a print job is given it takes forever with a message on the display "printer maintenance in progress" and if one is patient enough, you'll get the printout eventually. Whereas, my earlier Brother is already ready to print. I had similar bad experiences with HP laptop, desktop, monitor... all comparatively expensive with subpar quality. Sorry HP... you are out!
No, I would not recommend this to a friendHP has lost its way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second HP printer in 1 1/2 years that has had the same issue. The black ink stops printing. Tried all the techs fix it notes and still nothing. I will throw this in the garbage and go back to Epson. never had a problem with them. Best buy doesn't help with printers and all HP does is support via "online" Crap
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry to hear that the printer stopped printing black ink! I can fully understand your disappointment, especially since it's always our intention to provide long-lasting reliability with our printers.
As it sounds like you've already completed the necessary troubleshooting for this issue, what I'd recommend going forward is contacting us for support. We'd be more than happy to discuss options for servicing the printer. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process a bit, you can gather this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
Despite these complications, I do hope that in the future you'll allow us another opportunity to stand by the quality that we pride ourselves on. We'd love a chance to make things right with the experience we intended on providing from the start.
Marco
HP Care
hp.com/support