Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
Not for heavy multiple printing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No capability to print double side. Tou have to do it manually and it's so confusing and complicated. It's a slow printer too.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Adrienne,
I'm sincerely sorry to hear that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Furthermore, I would suggest contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
Not so connective at home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The office jet pro is too complicated on the screen choices. It does not let you change things easily and with the small screen often jumps out of what I wanted before it is done.
No, I would not recommend this to a friendvery slow to print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.takes a long time from when you hit "print" for it to actually start; seems like it has to process the information and think before executing the command
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm so sorry to hear that the printer is performing so slowly! This is not at all the experience that we intend to provide, so I can imagine how disappointing it’s been. I want to make sure this gets resolved as soon as possible, so let’s see how I can help.
First, the following document will help guide you through troubleshooting any issues with slow printing:
- Windows: support.hp.com/document/bud03409
- Mac: support.hp.com/document/c01928898
As indicated in the above guide, just updating your printer's firmware will often help. You can find the latest firmware download for your printer at this link: support.hp.com/us-en/drivers/selfservice/model/11161264
If this falls short, please don't hesitate to reach out to us for support. We're always here to help, so you can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
The screen does not work
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen for this printer stopped working sometime ago (which is an issue reported in the reviews on the internet). I've tried to reset it and it still doesn't work properly. I'm unable to scan, copy or fax. The only function that operates is printing, which is only 25% of what I needed from this printer. Extremely disappointed in this purchase.
No, I would not recommend this to a friendLarge format is not friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Large format does not fit the tray, it overlaps, which is the way it is supposed to be from what I understand. The large format does not feed well. Sometimes it feeds more then one sheet. Sometimes when it feeds more then one sheet it prints part of the printed page on more than one of the sheets wasting paper. The 8.5 x 11 paper works great. However, I bought the printer for the large format paper. I have only tried the 8.5x14 paper. I can just image what the 11 x 17 paper will be like to print.
No, I would not recommend this to a friendpoor installation and paper jams frequently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was by far the worst HP printer I have ever used (have used several of 20 years). Installation would not complete on its own. Would not calibrate causing printing issues (printed across two pages for one page). I manually figured out the calibration step so a few items printed successfully. However, the printer kept eating paper and jamming. I returned the printer.
No, I would not recommend this to a friendMediocre printer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is just meh. It has connectivity issues, quality printing issues, paper jam issues. Overall it is what it is, cheap and flimsy.
No, I would not recommend this to a friendprinter difficult to get set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.once set up printer is ok but encountered many problems downloading software to printer and laptop. It took two days of research to solve problems with wireless setup.
No, I would not recommend this to a friendNot a long-term printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after son only used for college for 2 semesters. Will not buy HP Printer again. Sticking with Epson printers that lasts a lot longer.
No, I would not recommend this to a friendAnother piece of crap HP
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if it is the HP printer or the HP cartridges. Low use printer. Even with new cartridges it won’t print.
No, I would not recommend this to a friendReally Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it to use for small office. The color copies took way to long to print then advertised. I returned it the same day and bought a brother printer.
No, I would not recommend this to a friendGood home printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good home printer and the HP ink subscription is a nice bonus. However, it's not always the most reliable over wifi which is pretty disappointing
I would recommend this to a friendDo not buy this printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is literally the worst printer ever. Whatever you do, do not buy it unless you want to print 5 pages and then run out of ink. We hardly print but yet we have to buy ink almost on a monthly basis. They said it was decent but all this time I’ve had the printer I’ve been so frustrated. Constantly running out of ink even though we don’t use it too often. Just don’t buy it.
No, I would not recommend this to a friendFax problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fax does not work. Setup says FAX LINE NOISE. I do not have DSL nor ADSL but I bought a line filter which is supposed to stop line noise, if there is any, that did not correct the problem. HP tells me to call the phone company. The phone company says there is no line noise (I have a high quality FIOS service). I do not believe this is a line noise problem. My old HP fax/printer worked using the same phone line. HP needs to resolve this problem.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am sorry to hear your experience with setting up the Fax has not been a good one!
I'd like to get you in touch with our HP Support team to help you get back to printing. Please gather the following and then visit this link for contact options: hp.com/contacthp
- Model number
- Serial number
- Your location
- Your case number (from when you previously contacted support)
We look forward to hearing from you!
Mary
HP Care
hp.com/support
Great while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke less than a month after setting up with minimal use. Kept getting error code. Exchanged it recently. Let's hope I have better luck with this new one.
No, I would not recommend this to a friendEasy wireless but ink did not last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We use this print mainly for scanning. We had printed about 30 black and white pages and maybe 5 or 6 in color. Ink is already out.
No, I would not recommend this to a friendNo more HP printers for us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd HP printer we've bought. had an issue with all of them. First it was the WI-FI (not a problem for any other device in our home.) then it was the printing itself. Would print only if we used a flash drive and then it eventually stopped being able to do that. This last printer worked for about a year. HP has officially lost our business. I realize HP won't care either way, but I wanted to warn others.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Jenny,
First off, thank you so much for your loyalty to our products over the years. This is something we never take for granted, so I'm tremendously sorry to hear that you had a difficult experience with all three printers. I can fully understand how disappointing this has been, especially since we always aim to provide much more overall reliability.
I would love to help resolve the issue you're experiencing with the current printer, but as I don't have enough information, I'd like to recommend another option. Given that your printer is out of warranty, you might consider posting the details of any issues on our support forums. There's an active community of seasoned experts that would be more than happy to work with you to get your printer running as it should be. For access to this, you can visit the following link: hp.com/supportforum
Despite this all, I do hope that you'll allow us an opportunity in the future to make this right. We'd love to provide you with the seamless experience we intended on from the start.
Chelsea
HP Care
hp.com/support
Worst printer I ever owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Wifi, keeps dropping, Had to reset wifi just about every time I wanted to print. Then black ink stopped working for no reason. Had a 2 month old cartridge in and only print about 10 sheets/month. Thankfully had geeksquad protection so they gave me back the purchase price and I upgraded to a new printer. DO NOT BUY!
No, I would not recommend this to a friendHard to connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble getting the printer connected to print and scan. It wanted to load as two different devices. Then we couldn't fax. Not user friendly.
No, I would not recommend this to a friendSpotty Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a wireless printer I have grown to expect the wireless feature to work only about 50% of the time. Not its best feature.
No, I would not recommend this to a friend