Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
questions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately cant get the scanner to work and havent tried the fax so Im really not pleased
No, I would not recommend this to a friendNoisy & expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was really noisy & the ink was running out fast , plus the inks are pretty expensive and even the colored prints quality wasn't good.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
printer works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it was easy to identify the printer as the best one for the office among the several available
I would recommend this to a friend Not enthused about the buy but it works.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Massive Pain to set up. Would not recommend unless you’re willing to deal with the headache.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was so difficult to set up. Your review is brief, but your frustration is clear – and totally understandable – so I’ll point you toward some resources aimed at helping you complete the setup process (if you still need to) and get all you need from the device.
First, if you still need it, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can learn more about your printer and all its function as well as get help solving problems. You can access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/11161264
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you can also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need assistance for any reason, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Badpurchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been able to get the printer to work. I keep getting the message that it is offline. The company’s customer support has been useless. And the geek squad has not helped either. Likely just throw out the machine. And start over. Very diss appointed.
No, I would not recommend this to a friend- Cons mentioned:Paper jam
Bad printer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because it had a paper jam that didn’t even exist.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm sincerely sorry to hear that your printer was not working properly. Also, It's unfortunate to hear that you had to return the printer, but I'm glad that you were able to do so without any issue.
I do hope that in the future you'll allow us an opportunity to make things right with the experience we intended on providing from the start.
If you decide to give us another chance, please remember that we are always there to assist with troubleshooting and help to choose the product that suits your needs the best at: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to take the first one in and exchange it did not work the other one I brought home still having issues not a fan of this printer whatsoever!
No, I would not recommend this to a friendStarted out great... ended terribly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a simple printer for home jobs, and chose this one because it had decent reviews. After using less than a ream of paper (500 sheets) the printer stopped pulling black ink (yes, I replaced the ink). I did all the trouble shooting and even went as far to get HP to send a "certified refurbished" replacement (which happened to have THE SAME PROBLEM). I was extremely disappointed with this printer and would not recommend.
No, I would not recommend this to a friendHp printer fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent a half hour setting up this printer only to encounter an error. Checked the website to troubleshoot error to find that the machine would need to be replaced.
No, I would not recommend this to a friendCrappy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to reload it onto my laptop 3 to 4 times a day. When printing several pages it might get the correct number of copies of some pages but makes several more of others. It’s going back.
No, I would not recommend this to a friendGarbage!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems from the beginning with jams, ink running low an dry out way too quickly. The XL Cartridges DO NOT print the amount of paper it claims to print and the cartridge carrier has already seized up and now I'm trying to get warranty on they phone.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry to hear that your printer isn’t working as it should be. It's always our intention to provide reliability with our printers, so I regret that we didn't deliver this time. That being said, I'd like to make sure this gets taken care of so you can return to steady printing again.
First, the following document should resolve any paper jams: support.hp.com/us-en/document/c05079673
Then, I recommend taking the steps in this guide for the carriage jams you're experiencing: support.hp.com/document/c05078717
If this falls short, I hope that the in-warranty replacement process goes smoothly for you. We're always here to help, so I'm glad you're contacting us for support.
Chelsea
HP Care
hp.com/support
Poor printing. Ink dries often.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had issues with this printer from day one. Ink dries often or runs out. Print quality is subpar at best.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I've had in years. Wireless print doesn't connect to print. Power button works fifty percent of the time. And I've had it for barely two weeks and I'm not even able to return the device now.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Dutch.
I’m sorry that your printer has performed poorly for you. It’s easy to understand why unreliable connectivity and a power button that doesn’t respond half the time would add up to a poor start to ownership. I want to help you resolve the situation, so I’ll provide some resources and information I hope will guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
The power-button issue concerns me somewhat, and I believe it deserves further investigation. For that – and if connectivity does not improve to your satisfaction – I suggest you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Poor tech support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had initial issues with wireless set up. Best Buy offered no help and instead tried to charge me a fee only hours after purchase.
I would recommend this to a friendOnly lasted 16 months - very poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a good printer but greedy on ink and after 16 months of light home use the printer stopped communicating via wifi and cable. This is my 5th HP printer and is now my last as they simply don't last so time to try something new. They are cheap to buy, but there's a reason.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product I would never buy this product again although I love HP products this one is horrible
No, I would not recommend this to a friendnot recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not very responsive, too slow! the color mode can not be switched off either.
No, I would not recommend this to a friend- Cons mentioned:Noise level
wireless connection problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is too loud, and there was problems with wireless connection, returned back .
No, I would not recommend this to a friend Tough to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very intuitive set up process. Had to contact support to make wireless connection. Not cool.
No, I would not recommend this to a friendNot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I guess I am behind the times. I had to return because I couldn't figure out the 4 ink cartridges.
No, I would not recommend this to a friend