Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Paper jam
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paper kept getting jam and kept saying no ink will not buy again
No, I would not recommend this to a friend Garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink doesn’t last. The last 3 brand new, genuine ink cartridges that I had only printed 20-40 pages before displaying ‘low ink’ and terrible print quality. It makes no sense to me but I can’t buy ink every time I want 20-40 pages.
No, I would not recommend this to a friendbought ne,installled ti and returen danhour later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the printer. I installed it and left for an hour. When I returned the printer said that the ink cartridge was bad. It was included with the printer.. I had to take the printer back and get a new printer! When I had had the printer for three weeks or so, it said that I was out of black ink. Now it is saying it is out of blue ink. This is ridiculous . I will never buy an HP printer again!
No, I would not recommend this to a friendHP OfficeJet Pro 6978
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waist your time. I replaced my HP8600 with HP6978 and it was the worst decision I could have made. I've had more problems with this printer than the HP8600 which I had for 5 years. The quality is terrible.
No, I would not recommend this to a friendDisappointed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant paper jams. Useless. Tried different types of paper. Messaging HP now to try to get help with it. It may have to be refunded if I can’t get it to work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry your printer has experienced frequent paper jams. I can certainly understand why that would become frustrating quickly, especially with a new printer. Providing a reliable experience is our aim, so I’ll try to help you remedy this with some suggestions.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c05079673
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not satisfied.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not pleased with the printing or copies. The copies and print are not clear. I would not recommend this printer.
No, I would not recommend this to a friendOfficejet Pro 6978
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is ok. Lots of connection issues with Mac. Works 50% of the time
No, I would not recommend this to a friendFailed after one 10 page print job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, really disgusted with this HP model. Either printhead or inks failed after 1 good 10 page paintjob. Thought it would last more than a few weeks...yuk
No, I would not recommend this to a friendInk is very faint almost noth, ink cartridges full
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink is not transferring when printing, it just looks very faint almost as if nothing is there and just smudged, even though the ink cartridges are full. Very disappointed.
No, I would not recommend this to a friendprinter won't print after one month use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item on sale. When my other printer quit working, after several years of use with no issue, I started using this printer. After one months use, it will not print. Image is so faint, it is not usable. Tried putting in new ink cartridges, and still not working.
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ink will not come out of the ink packs on my 3rd one now. Printer is only 1 year 2 months old in a clean dry cool bedroom. It is used occasionally. Now it will not print anything in black ink after replacing with new HP products 902 xl. No solutions work and all the internal fixes are just emptying my color inks (planned I'm sure)
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am unhappy to hear about what is making you unhappy about this printer.
It is hard to diagnose things long distance like this, but i'm wondering if the problem is the printhead getting clogged. Cleaning the printhead (which empties the inks) will fix it in the short term. However, there might be something causing this to happen regularly.
One of the tricky things about most printers that use ink is that they always should be turned off using the power button on the machine itself. That allows the printer to place itself in a "parked" position that protects the printheads from drying out too fast. That drying can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
I certainly hope this helps you out. We don't like our customers to be unhappy. If there is anything else that we can help with, please contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Good all purpose printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goes thru a lot of ink. Not easy to find ink in retail stores. Started to squeak shortly after using.
No, I would not recommend this to a friendCumbersome
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to install, slow printing speed, goes through ink like crazy.
No, I would not recommend this to a friendMiss lable product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer was IDed by my computer as HP 6970, but all the papers and the printer said it is a HP 6978, could not down load the divers and there was no CD for installation. Has no problem returning it.
No, I would not recommend this to a friendCould be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer worked fine for a while and now I get paper jams all the time. Have no idea why.
No, I would not recommend this to a friendSorry Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer on December 23rd through bestbuy.com. I have purchased about $100 worth of ink cartridges because according to another employee at another store, the print head has gone bad. Don't buy this printer
No, I would not recommend this to a friendItem returned because it couldn't be installed.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the most frustrating printer I've ever had. Took it back and got another hp which was difficult to install. Hp tech support could not install this printer. TERRIBLE PRODUCT.
No, I would not recommend this to a friendDoes not work wright
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not to get the fax to work I have tried everything to get it to work
No, I would not recommend this to a friendWaste of money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Sometimes will take several minutes to print one page for no discernible reason. Will only print 6 pages and then stops and you have to start over where it left off. Very disappointed. Thre3wit out and purchased an Epson. Very happy with that.
No, I would not recommend this to a friendWon't align to print checks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer won't align top to bottom correctly and spent hours on the phone with two different HP techs. It is about a 1/4" to high. We have had several HP printer and never had a problem.
No, I would not recommend this to a friend