Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
You will need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone thrown a bunch of ink so get the biggest one you can
I would recommend this to a friendStopped working after about 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap! after threes months got this error, "There is a problem with your printhead 0xc19a0037 Now printer will not print or reset.
No, I would not recommend this to a friendUnable to download this printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm unable to install this printer on my laptop. I have followed the directions, I have gone online to download apps, and nothing is working. For $50 The Geek Squad will come to my house and download it for me. Isn't that nice......NOT!!
No, I would not recommend this to a friendDo not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Blocked messages when printing from phone, stuck half way printing from both phone and pc, error message on the PC. Would stay far away from this model.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, William.
I’m sorry to hear that your printer has performed so poorly for you. It’s no surprise that being unable to print from your computer or mobile phone and seeing unexplained error messages would be exasperating. I want to help you resolve this situation. I hope the resource and information below will guide you to that end.
I can’t tell from your review what’s causing these problems, but they certainly warrant further investigation. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Do not purchase. JUNK!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned the printer for less than three months. The printer has already stopped printing black. I must constantly clean the printhead in order to print off simple letters and contracts. I could have gotton this much use out of a cheap $30 printer!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm sorry to find that your printer has been frustrating to use. I'm hoping that we can make this better for you though.
It sounds like you might be turning the printer off between uses. That is a good tactic to save ink, but there is a trick to it. You must use the power button on the printer itself to turn it off. That way the printer has time to 'park' itself in a position that protects the tiny nozzles (that spray ink out onto the paper) from excess drying. If the nozzles are left exposed, they will clog and will require a printhead cleaning to open them up again.
Using draft and black only settings can help save ink too, especially if you are mainly using it for letters and contracts.
I'm hoping this helps, and if there is anything else that we can help with, contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
not happy with product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fallowed instructions to install printer to my computer, printer connected to my wireless network but computer can,t find printer. tried using my service contract with geek squad- haha not there even tough I paid for them. BAB ON YOU!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm glad that you were able to install the printer successfully, but I'm so sorry that you're having some troubles with connectivity. This is disappointing to hear about so early on in your printing experience. I assure you that we always aim to deliver much more reliability, so I hope you'll allow us an opportunity to stand by that. In the meantime, let's see how I can help.
It sounds like your printer may be offline, given that you can't find it on the computer. Not to worry though, the following support guide provides you with steps to resolve this:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
If your printer still can't be found after this, please contact us for support so we can explore other solutions. We're always more than happy to help and would love to make this right. Should you need to, you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
I hope this helps and again, my sincere apologies.
Chelsea
HP Care
hp.com/support
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work as good as m th last one but can be fixd
No, I would not recommend this to a friendWASTE OF MONEY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money. Printer not working after less than 7 months and they won't replace.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer stopped working only seven months after you purchased it, and that you’ve found no recourse for getting a replacement. Your dismay is wholly understandable. I want to help you out of this dilemma, so I’ll suggest some resources that I hope will serve that end.
I can’t tell from your review whether you contacted the seller or HP regarding a replacement. If you’ve not done so already, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Worthless Technology
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer came with good reviews. It is a piece of garbage, poor print quality, and inability to hold the wi-fi connection make this printer a piece of worthless technology. I will be returning it for a refund and shopping somewhere else for a new printer.
No, I would not recommend this to a friendFailure to print photos
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return as it 's photo printing quality was horrible. while tech support was good they could not resolve the issue. photos had vertical lines/bands running through photo the entire width.
No, I would not recommend this to a friendDid not work out of the box.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer I got did not work right out of the box. The cartridge carrier would not move. Returned it, bought a different printer.
No, I would not recommend this to a friendBad Connection problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP has a problem with internet connections, they have never addressed this in 25 years and they are still last in connectivity, lousy connectivity and good printer, if you can wire it up it will be ok, but don't try wireless.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Mike,
I'm so sorry to hear that the printer isn't maintaining a steady connection to your network. I can certainly understand how inconvenient this must be and I assure you that it’s far from the seamless experience that we intend on providing. With that said, let's try a few things to remedy this.
First, I'd recommend using this troubleshooter to tend to frequent connection inconsistencies:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
To that, the following link will help guide you through solutions to a wide range of wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net
If these suggestions don't seem to work, I hope you'll contact us directly for support. We'd be more than happy to help you with this. You can get in touch anytime via this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
HP6978 (only this one)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this. I could not "install" it and it wasn't working. This did not come with a installation disk. I bought a better HP one.
I would recommend this to a friendunless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it will stop printing after few months do not buy this at all- plus best buy support isn't good at all they will charge you 70% of the printer cost to send repair guy
No, I would not recommend this to a friendVery glitchy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer failed after 4 months of light use .Goo thing I got geek squad protection but had to upgrade because printer wasn’t sold at Best Buy any more
No, I would not recommend this to a friendBroke after 6 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was very difficult to connect to our wireless system. It was used lightly for about 6 months and then stopped printing black. Cleaned printer heads, replaced cartridges, etc. Still not printing. Junk!
No, I would not recommend this to a friendPoor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer stopped printing after 60 days. First the pages came out faded and when I performed a print head cleaning operation it then complained of jammed paper. Now I can't get past the jammed paper error.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Jeff,
I'm so sorry to hear that the printer has posed this issue with faded ink and paper jams. This is incredibly disappointing, especially since it's always our intention to provide long-lasting reliability. That being said, I'd like to make sure that this gets resolved as soon as possible.
What I'd recommend is reaching out to us for support at +1 800-474-6836. We would be more than happy to work through some troubleshooting with you and arrange for a printer replacement if necessary. To speed up the process a bit, you can gather the following information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
Chelsea
HP Care
hp.com/support
Have had problems printing since purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Numerous hours on phone between geek squad, apple and HP. Still have problems printing. Need to unplug printer and plug back in to print. Can't use air drop from iPhone or iPad. Used up numerous copies from ink program testing print!
No, I would not recommend this to a friendOWNER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this printer/scanner. I have called the manufacture and got no help at all ! I need help .. I bought this about a month ago and it sits there I really need a printer/scanner that works.. Office Jet Pro 6978
No, I would not recommend this to a friendNot worth it!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this printer for less than a year and it has already stopped working and I have to return it. The is my second HP wireless printer and I had problems with the first one as well.
No, I would not recommend this to a friend