Customer Ratings & Reviews

Hi, Mark.

I’m sorry that your printer stopped working. Your dismay comes as no surprise, considering this happened only five months after you’d purchased the device. I want to help you out of this dilemma, so I’ll provide some resources I hope will reach that end.

I can’t tell from your review what issue your printer faces or why it stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Carl.

I’m sorry to hear that you’ve encountered such unreliable performance with your printer. I can’t tell from your review what specific roadblocks you’ve encountered or what has caused them, but I’ll nonetheless provide some resources I hope will help you resolve whatever issues are at hand.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity, cartridge installation and print quality. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/11161264

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there,

I'm so sorry that both printers haven't worked for you as expected! This is very disappointing to hear, especially since it sounds like you've taken the right steps to address the issues.

Since you've tried what you could to remedy this, what I would recommend is reaching out to us for support. We would be more than happy to run through any necessary troubleshooting with you. You can get in touch via your preferred method at this link: hp.com/contactHP

Chelsea
HP Care
hp.com/support

Hey there,

I'm so sorry that the printer broke down so unexpectedly after a year! This is incredibly disappointing, especially since it's always our intention to provide long-lasting reliability with our printers. To that end, I'd really like to make sure that we get this taken care of for you. Let's see how I can help.

One helpful option to explore is our 'HP Print and Scan Doctor' general diagnostic tool. If you're a Windows user, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find a download available at this link: support.hp.com/us-en/document/c03286146

If this doesn't provide a resolution, I do want to assure you that we have other post-warranty options available to you. One you might consider is posting the details of this issue on our support forums. There's an active community of seasoned experts that would be more than happy to work with you to get your printer running as it should be. For access to this, you can visit the following link: hp.com/supportforum

Chelsea
HP Care
hp.com/support

Hi, Andres.

I’m sorry that your printer has not connected wirelessly like it should. Your frustration comes as no surprise here. I want to help you get the device connected, so I’ll offer some resources aimed at making that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/11161264

If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hello Georgiaboy, it is best to contact HP Support for further assistance on removing the software drivers and troubleshooting. Here's the link for HP Support: https://bit.ly/3mULd9E . You can also reach them by phone at 1-800-474-6836. HP Support is available from 8 am to 8 pm EST (5 am PST to 5 pm PST), Monday through Sunday. The virtual chat is available 24/7. Thank you for being an HP customer!

Hello,

I'm sorry that you are not pleased with the printer so far. However, I'm hoping that we can make some adjustments to make it work better for you.

We recommend using Colorlok photo paper since it is designed to work well with our inks. It might help this problem, and there are steps in this on-line document that should help you get better print quality in general: support.hp.com/us-en/document/c05067448

For any further concerns, you can contact HP Support at: hp.com/contacthp

Mary
HP Care
hp.com/support

Hi Lynz,

I'm sorry to hear that you had that problem.

If you haven't already, you should contact the vendor to get a printer that turns on.

If there is anything that we can help you with, you can always contact us: hp.com/contactHP

Mary
HP Care
hp.com/support