Customer Ratings & Reviews

Hi,

I'm sorry that you're having trouble printing right now, but I hope that we can fix this.

Sometimes when you are having paper feed problems, it is the paper that is at fault. Here are some directions that might help: support.hp.com/document/c05291775

If none of that solves the problem, or if there is anything else that we can help with, contact us: hp.com/contactHP

Mary
HP Care
hp.com/support

Hi, Carl.

I’m sorry to hear that you’ve encountered such unreliable performance with your printer. I can’t tell from your review what specific roadblocks you’ve encountered or what has caused them, but I’ll nonetheless provide some resources I hope will help you resolve whatever issues are at hand.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity, cartridge installation and print quality. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/11161264

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Andres.

I’m sorry that your printer has not connected wirelessly like it should. Your frustration comes as no surprise here. I want to help you get the device connected, so I’ll offer some resources aimed at making that happen.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/11161264

If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there,

I'm so sorry that both printers haven't worked for you as expected! This is very disappointing to hear, especially since it sounds like you've taken the right steps to address the issues.

Since you've tried what you could to remedy this, what I would recommend is reaching out to us for support. We would be more than happy to run through any necessary troubleshooting with you. You can get in touch via your preferred method at this link: hp.com/contactHP

Chelsea
HP Care
hp.com/support

Hey there,

I'm so sorry that the printer broke down so unexpectedly after a year! This is incredibly disappointing, especially since it's always our intention to provide long-lasting reliability with our printers. To that end, I'd really like to make sure that we get this taken care of for you. Let's see how I can help.

One helpful option to explore is our 'HP Print and Scan Doctor' general diagnostic tool. If you're a Windows user, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find a download available at this link: support.hp.com/us-en/document/c03286146

If this doesn't provide a resolution, I do want to assure you that we have other post-warranty options available to you. One you might consider is posting the details of this issue on our support forums. There's an active community of seasoned experts that would be more than happy to work with you to get your printer running as it should be. For access to this, you can visit the following link: hp.com/supportforum

Chelsea
HP Care
hp.com/support

Hi, Jimmy.

I’m sorry to hear that you've encountered difficulty with your printer. I can’t tell from your brief review what specific problems you’ve encountered, but I want to help you remedy whatever issues you face and get the most from the device, so I’ll offer what I hope are some helpful resources and suggestions.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/11161264

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hello Georgiaboy, it is best to contact HP Support for further assistance on removing the software drivers and troubleshooting. Here's the link for HP Support: https://bit.ly/3mULd9E . You can also reach them by phone at 1-800-474-6836. HP Support is available from 8 am to 8 pm EST (5 am PST to 5 pm PST), Monday through Sunday. The virtual chat is available 24/7. Thank you for being an HP customer!

Hi, Ricardo.

I’m sorry you’ve encountered trouble with your printer. I can’t tell from your brief review exactly what issue you face, but I’ll nonetheless suggest some resources that I hope will help you get the device working properly.

By “stuck,” you might mean a paper jam. If that’s taking place within the printer, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c05079673

If paper is getting stuck at the document feeder, I suggest that you follow a guide to document feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16

If the problem persists, or my suggestions don’t apply, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support