Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
Piece of Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was defective. Was unable to get the printer to copy without jamming. The scanner did not work. Had to return to store.
No, I would not recommend this to a friendPrints photos very darkly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I won't buy another HP printer. Poor quality. Poor HP support.And Best Buy has changed its Geek Squad warrenty without notifying customers.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I'm sorry that you are not pleased with the printer so far. However, I'm hoping that we can make some adjustments to make it work better for you.
We recommend using Colorlok photo paper since it is designed to work well with our inks. It might help this problem, and there are steps in this on-line document that should help you get better print quality in general: support.hp.com/us-en/document/c05067448
For any further concerns, you can contact HP Support at: hp.com/contacthp
Mary
HP Care
hp.com/support
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to replace an HP3200 (?) series but wanted an auto feeder; however, this would not even turn on to work. VERY DISAPPOINTED!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Lynz,
I'm sorry to hear that you had that problem.
If you haven't already, you should contact the vendor to get a printer that turns on.
If there is anything that we can help you with, you can always contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Broke down in less than 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A fabulous printer initially, but after only moderate use at best, it broke down after less than 3 months. Surely HP can do better than this.
No, I would not recommend this to a friendFaulty printer printhead
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printhead problems within the first month of purchase.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer arrived. Worked great ... then 2 days later it has a blue screen of death. Won't work. Try reinstalling. Nothing. Don't waste your money.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Gotta Love this HP Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My trusty 8-year-old-HP Printer died and surely went to heaven, because it was truly dependable and was a real workhorse at printing and scanning. It was the perfect size, not too big and not too small (said Goldilocks). I wanted to replace it with a HP that was approximately the same size--I didn't want one either with a huge footprint or a high profile. The 6978 fit the bill. Like its larger cousins, it scans 50 pages at a time, can hold 200 sheets of paper in the paper tray, and produces great black-and-white as well as color prints. It may be a bit slower in printing than the bigger guys, but I won't be printing in huge volume, and anyway, I can be patient for the minute or so extra the 6978 might take. First, it is lightweight but substantial enough. I am a senior citizen and had no trouble carrying it to my car (although the Best Buy people offered). I think it weighs about 35 pounds. And, oh, the price--I got it on sale *and* I took my old HP in for recycling and was given a coupon for an extra 15% off! I love a good bargain. I am not very tech savvy, but the unboxing went quickly, and, using the HP website a little but mainly relying on the prompts on the printer screen (which I love), I was able to get a successful Wifi connection in about 5 minutes. Totally a breeze. The screen is designed well, easy to use, and covers everything you need. Initially I wanted to scan some items to email and that was very easy to set up as well. I have a laptop as well as my "Big Mac" and it was easy to add the printer to my laptop. Today I scanned documents to a flash drive via the handy USB port which is located on the front of the printer. A walk in the park. Perfect, perfect, perfect for small business, home, or school use. I love my HP! Respectfully submitted
I would recommend this to a friend Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing but problems since I purchased this printer. I have tried to call to get help and was not able to. Do not buy this printer!
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
Does everything I need, and more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine! Wanted a wireless printer, and decided an all-in-one would be great. Cool features include printing anything off of my mobile device, sending documents to the print queue via email (which is helpful when working on my corporate laptop from home), and of course the FAX and scanner. VERY easy to set-up. Only drawback so far is that the ink is costly, but that's to be expected - and HP offers a subscription service for ink replacement that could save a few bucks. I would recommend this product!
I would recommend this to a friend Nice printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this printer. Mine died a few months ago after 3 years and was unable to find the same type. Great printer overall.
I would recommend this to a friendAlways issues with quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no connectivity issues but there is issues with print quality and always streaks on documents
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst hp I’ve ever bought. It was for pictures and it won’t print them without streaks all through them
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a poorly made product with repetitive needs to adjust this or that...poor quality printing and poor quality scan ...
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Phril,
I am sorry that you have to adjust the printer settings a lot. Perhaps we can make this better.
You didn't provide too many details, but often a firmware upgrade and downloading the full-featured software from HP.com can cure a lot of printer ills. Those downloads can be found at: support.hp.com/us-en/drivers/selfservice/model/11161264
If those steps don't improve the performance of your printer, you can reach us through the resources listed at: hp.com/contactHP
Mary
HP Care
hp.com/support
Stopped Working In Year 1
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP has always been my go-to printer... this one didn't last me a full year! Replaced it with a Brother.
No, I would not recommend this to a friendprinter
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason I cannot connect it to my laptop. I can print from my phone but not my laptop
No, I would not recommend this to a friendpoor. best buy should be sanctioned for selling.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.failed after 5 months and was discontinued product when sold. should not have been sold to a customer.
No, I would not recommend this to a friendDon't Waste Your Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had scanner problems with this machine. Help Desk was not able to resolve issue. Customer Service was horrible.
No, I would not recommend this to a friendprinter is awful. doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cannot get printer to print. awful. have tried everything. hp support was no help at all. stuck with a printer that does not print
No, I would not recommend this to a friendproblems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not get it to work properly with our computer - would not talk to computer
No, I would not recommend this to a friendIt sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless does not work. Need to reboot after every print. Best Buy does no help to get it right. Never buy another thing from them
No, I would not recommend this to a friend