Customer Ratings & Reviews

Bought this and it didn’t work out of the box had to return it. Buy a different brand of printer if you can.

Cannot get this printer to contact to WiFi at hotel to print. Need to return.

The printer stops printing color less than one year. It is not a good printer

Was convienent to print from phone but Scanner broke in less than 3 months.

Poor product and will be taking this product back. Is not capable of staying connected to wifi and windows 10 program.

not as fast as they say and the ink is cheaper but they don't last long so you end up buying more. Not Happy

For those looking to decide if this printer is right for you, let me offer my first impressions, having just purchased and setup this printer. I'll start with the bad and end with the good. THE BAD: I followed the installation instructions to the letter and was disappointed that I immediately had issues with the setup. 1. Failed to install updates from the web: I connected the printer to my network using an ethernet cable rather than using wireless. Although the printer found and connected to my network, it gave me a message that it had failed to install necessary updates from the web. Multiple attempts failed. After giving up and moving on to other setup options, the problem was inadvertently corrected through one of the other setup options (which I cannot recall). Summary: yes it now works, but not by following the setup instructions. 2. Failed to scan. One of the first steps required is to print a test page and then to scan the page. That was simple and worked just fine, or so I thought. I assumed that since it scanned once it would be ready to go. Wrong. Attempting to scan a document to my PC failed. This was only corrected after I went to HP website and followed diagnostic instructions which led me to download and install all the HP software for the printer. Keep in mind that the printer doesn't come with a setup CD or DVD and the instructions don't tell you that you need additional software to scan. Summary: I'm not sorry I downloaded the software but it is too bad that I had to spend a bit of time doing so. 3. Paper jam: my second printing job resulted in a paper jam. So out of 5 pages printed, one jammed and for no obvious reason (all new paper with crisp edges, all in the feed tray properly). Clearing the jab requires pulling out the paper tray (which is like pulling out a kitchen cabinet drawer- you have to work the levers on the slides to get it to come out) and then I had to put the printer on its back in order to get at the paper and pull it out. Summary: clearing paper jams is difficult and requires extra effort. 4. My first photo printing job failed: I placed a piece of photo paper in the paper tray on top of other plain paper. When the printer pulled the photo paper it also pulled one of the plain papers as well so it ended up printing part of the photo on the photo paper and part on the plain paper. A waste of ink as well as paper. To prevent this in the future I will take out all the paper from the tray and only insert the photo paper. Perhaps this is unnecessary, but I'd rather not take the chance. 5. The pre-print "dance". Not sure what else to call it, but prior to printing there is a good deal of time spent by the printer getting ready to print...at least a minute, perhaps two...as it does some sort of maintenance prior to printing. The good news is that it appears to only do this on the first print when it hasn't been used in awhile. Still, irritating and different from my last HP printer where you could turn it on and print immediately. 6. The starter ink pack is really lame, so do yourself a favor and buy some spare ink right away. From the ink usage shown by the printer I think I am on track to need more ink in less than 50 pages of printing. 7. Build quality: what do you expect for $100? Really hard to know how long to expect this thing to work, but I am not thinking I'll get the 6 years I got out of my last HP printer (C5550). 8. Will it allow me to print in ONLY black if the color ink cartridges are low? I can't seem to find a definitive answer to this. But it is likely that the printer may cease to print if ANY of the ink cartridges are low and this is alarming. It means I'll need to always have spare ink on hand. THE GOOD: 1. Windows 7 easily recognized the printer and installed basic drivers for printing. However, as I indicated above, those basic drivers don't appear to be sufficient for scanning and you will need to download additional HP software to make scanning work. There were no instructions in the box preparing you for this and no instructions on where to go to get the software. 2. HP Instant Ink. At least I think this is good: you can sign up to have the printer monitor your usage and send ink to you just in time of need. Since ink costs are what many people are most concerned about, paying $5 per month to always have a supply of ink sufficient for 100 pages of printing per month seems like a good deal (there are other plans available). This service is optional but if you do sign up be aware that you will need to supply personal information as well as email address and phone #. Be careful when you sign up to check boxes that allow you to opt out of receiving unwanted marketing emails. I can't confirm, but suspect that HP will sell my contact info to others for targeted marketing. 3. Print speed and quality: Initial printing in normal black and white was great. Color photo printing in normal mode was also good, in my opinion. 4. Greeting card printing: using thick card stock was no problem, the printer has an option to select thick paper. I understand some printers choke on thick paper, so glad that wasn't the case with this one. 5. Printing from other computers in the house that are on the same network: I have a Win 10 laptop that quickly found the HP printer and printing to it was painless. Keep in mind that my HP is connected with an ethernet cable, so I cannot comment on how the wireless printing would work. SUMMARY: be prepared for a less-than-perfect setup process and you'll need to be savvy enough to navigate HP's website to find software you need to use the printer to its full potential. Because of the setup difficulties I encountered, I would not recommend this printer to my "non-techie" friends. I am giving the printer 3 stars, but keep in mind that I have only owned it for a few days.

Wasn’t impressed, save your money, a lot better out there

The HP 6978 printer would not stay connected to the WIFI nor did it work while connected directly to my computer.

Printer broke 1 month out of warranty. Hp wont honor their equipment...go with another brand.

had to spend multiple hours with HP tech to get to work and still would not do all I needed

Not an ink friendly printer. Was used up too fast and I only print sporadically.

this is the second printer i have purchased and it is terrible. I have had to return both to store.

The first one made it a year and a half before breaking. The second only lasted 4 weeks.

i paid more for a printer because i thought it would last, it didnot. big & bulky as well.

I went to replace my ink and the cartridge holder is stuck

Now experiencing second occurrence of black not printing and the black cartridge is 80% full.

The ink that came with the printer was dried out. Best Buy would not replace ink.

Would not work with windows 10 Had to return it to the store and purchased HP ENVY 7855

Ink is used very quickly. I would not recommend this product.