Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
Difficult to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No support for set up, very difficult to discern instructions which are incomplete
No, I would not recommend this to a friendNo good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many bad reviews, I never opened the box. Right back to store
No, I would not recommend this to a friendProduct was terrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this printer to anyone! The HP support was unacceptable.
No, I would not recommend this to a frienddont think about it....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was a pain and not as instructed. Worked until warranty expired.
No, I would not recommend this to a friendPrinting blank pages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printing blank pages. Finding difficult to get a replacement from Best Buy
No, I would not recommend this to a friendslow and annoying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comes up with test contantly to make you wait for a print job
No, I would not recommend this to a friendProduct problems 6 months after purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced ink cartridges with HP products and printer will not print color.
No, I would not recommend this to a friendpoor print quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the printer because it was discolored pictures.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Rick,
I'm sorry to hear that the printer yielded off-color photos! Despite this experience, I assure you that it’s always our intention to provide much more reliable printing. With that said, I regret that we fell short this time. It is unfortunate to hear that you had to return the printer, but I hope that the process for doing so was seamless.
For future reference, we're always here to help in those instances where the printer isn't working as it should be. That said, we'd love a chance in the future to make things right and stand by the quality that we pride ourselves on.
Chelsea
HP Care
hp.com/support
This printer is just perfect for school & classroo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THE AUTO CARTRIDGE REFILL PROGRAM. It meets my expectations
I would recommend this to a friendMid rivers store is a joke. Go somewhere else.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mid rivers store is a joke. Go somewhere else to purchase.
No, I would not recommend this to a friendDo not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 months it quit working. Bad printer head and no WiFi
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Auggie,
I'm so sorry to hear that your printer has been stopped working due to these printhead issues! This is very disappointing, especially since it's always our intention to deliver long-lasting reliability. With that said, I hope you'll allow us an opportunity to make things right and get this resolved for you.
First, I suggest taking the recommended steps in this 'Offline Printer' document:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
As a supplement to that, this link will guide you through solutions for a wide range of other wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net
Then, what I'd recommend is reaching out to us for support at +1 800-474-6836. We would be more than happy to work through some troubleshooting with you and arrange for a printer replacement if necessary. To speed up the process a bit, you can gather the following information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right and again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
like double sided printing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the easy use of double sided printing on this printer.
I would recommend this to a friendBrand response from HP Team
Posted .Hi Sammy,
That's wonderful to hear! We always aim to provide the most seamless experience possible and I'm glad that was the case this time.
If there's anything we can help with down the road, please don't hesitate to contact us for support. We're always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Great printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. My customer service was NOT a great experience.
I would recommend this to a friendBrand response from HP Team
Posted .Hey Deborah,
I am so sorry to hear that your experience with support wasn't so optimal. We always hold ourselves to a high standard of quality with both our printers and support, so I regret that we missed the mark this time. I hope that in the future, you'll still allow us to stand by this standard and provide you with the experience that you should've had originally.
Please don't hesitate to reach out to us with any other questions or concerns you might have. We're always here to help. You can give us a call at +1 800-474-6836 M-F between the hours of 8 am - 9 pm ET. To expedite the process, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right!
Chelsea
HP Care
hp.com/support
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful printer good for about 30 pages then dies. Do not buy
No, I would not recommend this to a friendUncooperative
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit refuses to cooperate with my network. Fails to scan to email.
No, I would not recommend this to a friendDid not pri t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did no print. Had to return and exchange for an epson
No, I would not recommend this to a friendWorst Printer I've ever used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP Office Jet Pro 6978 is terrible. REFUND!!!!
No, I would not recommend this to a friendPoor quality scanner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need to scan many pages; don't buy this printer
No, I would not recommend this to a friendBad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 1 day and broke down. Really sucked the ink.
No, I would not recommend this to a friendExtorted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hp hijacked my printer because I quit the ink club.
No, I would not recommend this to a friend