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Customer reviews

Rating 4.5 out of 5 stars with 10499 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 521 Showing 10,401-10,420 of 10,498 reviews
  • Rated 1 out of 5 stars

    Terrible printer that uses tons of ink

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not hate this printer more. It uses a ton of ink, it's very slow to shutdown and restart and do "maintenance."

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    E. Nixon

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for one of our sisters in our congregation, I set it up so I'm giving it 4 1/2 stars. So far its working good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible start

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I JUST got this printer in the last month and I HATE it. I had the previous version of this printer which chugged along for years and was very reliable before finally wearing out. This one has continually poor print quality (lines, etc) and doesn't report when ink is out so you print a bunch of stuff that's off color. Then it thinks for several minutes while one-by-one making you change the print cartridges. Can't afford to have this much down time. This one's going back.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello, sorry to hear you were experiencing a print quality issue on your HP OfficeJet Pro 6978 All-in-One Printer. Thank you for taking the time to submit a review, we appreciate your feedback. It is rare to have such problems. Remember HP Support is always there to fix all your issues. The steps to fix the print quality issue can be found in this document: http://hp.care/2rwrHnu Also, HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: http://bit.ly/2mP3Xrb. You can also contact HP Support in case you need any assistance: http://hp.care/2nbNQFi. HP

  • Rated 1 out of 5 stars

    Wastes time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this printer. Every single time you turn it on to use it, it needs to update. If it stays plugged it. It doesn’t show up on our devices as a wireless printer. Need a quick print? Not this printer!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Double Sided copies!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really impressed. Double sided automatic copies, great photos, all for $100 on sale. Instant ink works great. My experience with HP customer service to get android phone printing working was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP-OfficeJet Pro6978 All in One

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer! Prints fast and the copies are very clear and color is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp 6900 printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a tough time getting it online, but after that, it’s great…and that may have been my fault.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good product at a reasonable cost. Nothing more to say about a printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP AIO 6978

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. Wifi connection was seem-less. This is the HP quality I rely on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, it's good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was a little confusing at first because installiation said 6970 instead of 6978. After that everything was ok. Seems to be a great product, so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast - Easy - Functional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, setup was a breeze, got the office back online.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All in one printer hp 6978

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How many ink cartridges does it take and what number

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok but having issues after 2 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer worked well when first purchased back I Aug 2020. Here in 20222 almost 2 years after purchase I can no longer scan to email and the automatic feeder tray does not work for copying documents. Asp have connectivity issues at times with my wireless network work and laptops

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer... but I am having problems with my Fax. The printer though has a lot of features. I recommend getting a stylus for the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Office Jet Pro 6978

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer is as described, does an excellent job, was a good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer that will work for all your printing needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Priner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced by old one with one just like it.. Like it a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer, performs well, connect easily to wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love HP products. Best is the store to go tooo..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. A little hard to put in the new ink though

    I would recommend this to a friend