Customer Ratings & Reviews

It requires an HP account and sign in to do anything wirelessly aside from printing. I bought a cord, as scanning is my primary use for it and it doesn't work connected. It keeps defaulting to the app which again wants you to have an account. If you just want a simple printer without the hassle, I would choose a different printer and would avoid HP all together.

I had this printer for about three weeks before taking it back. It was nothing but problems. It would stop in the middle of printing a document, freeze for about 20 seconds, and then resume. Envelopes would not format correctly despite trying every possible setting. Eventually it would not hold the wireless connection. HP support said to unplug the printer for 60 seconds, which would work for a couple of print jobs and then I'd have to do it again. Eventually it would not connect at all. Hours spent with HP support did not help. Eventually I exchanged this for another brand which, by the way, has no problem connecting or printing I've owned a lot of printers over the years, but this was my first experience with HP. It will also be my last.

We purchased this a year ago. When attempting to print a sheet or two, it takes five minutes to initiate the actual printing of it. It then takes a fifteen minute regeneration cycle to run before it can print again. It is performing system maintenance. In one hour, I attempted to print 4 sheets. I still do not have all four printed because of the maintenance hang up. It is wireless and slower than a snail. I would not reccomend this printer. The drivers are all updated too. I looked into this in the midst of this.

This product is terrible. I've had the printer for about a year. I call in to the customer support line and they tell me that it is a lost cause, I need to chuck the printer, and purchase a new one. They said that if you don't buy it directly from them, it will have a much shorter life. If you want to pay the HP Instant Ink and the price of the printer each year, by all means, go for it. It will get very costly very quickly for you to remain an HP Customer.

I bought this printer in January, and for the most part, I was happy with it. But the new firmware update prevents ALL refilled & third-party ink cartridges from working. And once the firmware has been updated, it cannot be rolled back to the previous version. I had repeatedly declined this firmware update, but HP just forced the update without asking permission on a device I bought and own. In the 20 years of buying HP printer, I've watched the quality take a nose-dive. Newer one usually crap out within 3 years and ink prices keep increasing. That's it, I'm done with HP.

Bought this printer on Black Friday. Went through the shipping cartridges like water. Replaced with off-brand. Will not print red. (found online comments that also does this with HP cartridges) went to the HP Service site. Rep said the offbrand voids any warranty and would not help me at all. Told him it will be the last HP product I will ever buy. I will find out tomorrow how lenient Best Buy's return policy is. If they won't take it back, I will buy an Epson or Canon elsewhere. The only reason I rated this a one star is I couldn't go lower. Wouldn't even recommend to an enemy.

It lasted 3 years. It was great till it got a paper jam and would not work after that.

I have now had two of these printers, and ended up getting a Brother one because neither of this model worked well. The first one jammed every time I printed, and Best Buy graciously replaced it. The second one would not stay connected to the wireless, and some of the cartridges sent by the Instant Ink program didn't work in the printer. I wasted my money; the printer is now sitting on the floor of my office. I usually don't give unfavorable reviews, but this product was a big time- and money-waster. I'm disappointed because I've had great experiences with HP in the past.

Printer is functional. We use this printer for personal use and need new cartridges every two months like clockwork. After owning this printer for about two+ years, we spent $100 for the printer itself and almost $1200 for ink cartridges! So much for "cheap, efficient printing". HP is drowning us in ink costs. Go elsewhere or at least know that you'll be paying out the heiny for ink cartridges.

If I could I would give a half star. No I wouldn’t recommend any HP products to my worse enemy. Any HP product is terrible and I’m sure I’m going to hurt the company by never purchasing their product again. Please take my advice and save yourself the suffering of dealing with HP.

The main issue is that this printer operates extremely inconsistently. Beyond paper jams, I received numerous "Printer Failure" errors within the 1 year this was owned. What makes it worse is that HP's customer service was awful. It was never easy to connect with someone who knew what they were talking about. Following an obvious prompt, we spent hours to find out that the printer was not fixable. Went it was working, output was average at best. Never impressive. STAY AWAY FROM THIS NIGHTMARE.

Had one just like this for 3 years and worked great, got this one and it only worked for 2 weeks before it started to glitch out. Delayed printing and screen freezes completely. I have to unplug it about 10 times before it will resume back to normal function.

It's great if you like printer maintenance. Every time I go to use this machine, it goes into 5 minutes of "printer maintenance". Why it can't do that while I'm not using it is so dumb. What's the opposite of smart? This machine. Don't buy it unless you like waiting for your documents necessarily.

Absolute JUNK. Talk about a supply shortage. HP is aware of the hardware issues with this once fantastic printer. But can't fix it. My old one lasted 6 years without a hitch. This newer one sucks to bin. Constantly jams during printing or scanning. Stalls or freezes. Software also unresponsive. I am done with HP for awhile.

Do not buy this printer. The printer had a massive failure after five prints. Problem for me was, 5 prints came after 60 days. HP is sending me a refurbished one instead of a new one. Really? I wonder how long the refurbished one will last? 5 prints in 60 days=major product failure. Regardless, I know I'm not the only one with this issue. Even if it's on sale, do not pick up this printer.

Printer is two years old. EVERY time I need to put in new cartridges, the printer refuses to recognize them. I only buy HP cartridges. After MANY tries of following all the recommended troubleshooting the printer will finally work. Often having to replace cartridges that are not empty or expired! Should have returned the printer while it was under warranty! Love everything else about this printer.

The printer will not stay connected to the drivers on user PC's. It drops offline frequently and requires rebooting the printer and the PC to re-establish a connection. HP's customer support always blames the network even though the printer is still accessible via its IP address. This printer has a serious design flaw and should not be purchased for use in a wireless environment.

This printer is incredibly, almost shockingly slow to print. Super noisy and it took over 5 minutes to print 4 pages. Scanning, too, was super slow. . . I had an old officejet 4500 that finally crapped out after almost 10 years. That's the only reason I bought another HP officejet. Would not buy this one again

I've used printers for more than 25 years. Have been in the technology field since 1992 and have never had a less friendly printer. The ink disappears faster than I can replace the cartridges. I've wasted scores of sheets of papers because it jams about every 10 sheets. WARNING do NOT buy this!

WARNING: DON'T BUY HP PRODUCTS! I bought this HP printer. It forced me to set up an HP Account. I was not told this upon purchase. I had to supply a credit card and subscribe to their ink delivery service. When I decided not to use the service, the printer no longer works. It will not print. This is not told to you when you buy the printer. Don't buy it!