Customer Ratings & Reviews
- Model:
- T0F29A#B1H
- SKU:
- 5119600
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the OfficeJet Pro 6978's high-quality prints and ease of use, frequently praising its wireless capabilities and compact size. Many also appreciate the printer's reasonable price and straightforward setup process. While some users noted the printer can be noisy, the overall feedback highlights its positive attributes.
This summary was generated by AI based on customer reviews.
Worst printer I have ever owned.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning my second HP 6978 in less than 6 weeks. The printer cannot come close to printing the correct colors in a photo. The first printer quit printing blue (Cyan) after only a few weeks even after replacing the print cartridge. The second printer just printed terrible color period. Very disappointed in this HP printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Daniel,
I'm incredibly sorry that this is the second printer you have to return due to these color issues.
We always hold ourselves to a much higher standard of quality, so I regret that we didn't deliver this time. I can certainly understand your disappointment, so I hope that you'll allow us an opportunity to make this right in the future.
For any assistance you might need down the road, please don't hesitate to contact us for support. We're always more than happy to help, so you can get in touch anytime via this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Won't Print Blue after 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty is only 1 year. The printer will not print blue, so everything comes out pink! Even though it doesn't print blue, it appears to deplete the blue ink. Only 1.5 years old. Also, I print a lot and it ends up costing A LOT to replace the ink. I have spent more on the ink in little over a year than I have on the printer itself.
No, I would not recommend this to a friendDon't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a piece of junk. The first time I put in a new HP cartridge, which it said was the correct one, the printing became illegible.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer began to render prints of poor quality after you installed a genuine HP replacement cartridge. I can wholly understand why this would be a disconcerting surprise. I want to help you remedy this problem, so I’ll suggest some resources aimed at making that happen.
First, if you’ve not done so already, I recommend following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c05076934
If the print-quality problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
WORTHLESS!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another dud!! Doesn't connect to HP (Scan doctor doesn't even work). Worst printer made. Every device connects ACCEPT this piece of SUGAR HONEY ICE T! Don't waste your money!
No, I would not recommend this to a friendTHINK TWICE !!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but issues with this printer. It will not stay online and there are no options for black/white only printing. it uses all 4 inks to print in black and white. Inks run out fast. HP customer supports no help. I regret this purchase.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Emily,
I'm sorry that you feel that way. However, I'm hoping that we can make this better for you.
There is a print setting, Print in Grayscale, that tells the printer to only print in black and white. Using that setting to preserve your color inks, and printing in draft mode can reduce your ink usage.
Turning the printer off (always using the power button on the printer itself) can also help. While it is on, the printer will periodically clear the nozzles to keep them from clogging. Turning it off with the power button will 'park' it so that the nozzles are protected from drying out and clogging.
The following link takes you to a troubleshooter for WiFi connections: support.hp.com/us-en/document/c05368548
Hope this helps. Also, you can contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Did not work out of the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installed it, registered it, configured all settings and it would not print. error was empty paper and there was paper in the printer. Contacted HP via Chat and indeed after going through diagnostics and other gymnastics the printer is faulty. I will return this.
No, I would not recommend this to a friendWouldn't load anything
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up. 123 hp wanted 9.99/mo to keep optimized?????!!!! No passng the step. I already paid for it. Nothing loaded and wanted another step to go wireless. . Cancel , box , return. No one charges for driver updates. I am done with any HP
No, I would not recommend this to a friendLousy for printing checks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you use Quickbooks and plan on printing checks, you may want to know that you cannot print single checks. You can print one or two okay from your three on a page checks, but if there is one left over on your sheet, this printer won't accept a sheet that small.
No, I would not recommend this to a friendHope you don't like the color blue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A piece of junk. I could not get it to print color, despite a lot of time spent with HP support.
No, I would not recommend this to a friendbroken after 1 year and 3 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is no longer operational after 1 year and 3 days. Paper jams in the paper feed every time. 1 year was the warranty mark so HP will do nothing to fix it, this after 4 days of runaround with their technical support.
No, I would not recommend this to a friendSetting up problems with HP being hacked.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up with HP hacked and bubble was hacker. Many people also hacked. Caused continual problems. Have just thrown this printer out after not even a year. Wouldn't accept legit HP inkjet. Disgustedl
No, I would not recommend this to a friendBroke within 3 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product on a Friday evening, printed dozen sheets of paper with it. Monday morning said it had an error and need to be turned off and on. Did as it said and just keeps doing the same. Going to return.
No, I would not recommend this to a friendI have called HP 2 times in 15 months to replace
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first printer broke down within 3 months. The new replacement was received almost 1 year ago and the same error is occurring. A printer should last longer than 1 year!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm so sorry that your replacement printer has posed the same error as the last printer! This is really disappointing to hear, especially since it's our intention to provide a much more reliable experience. I understand this affects your ability to print consistently, so I'd like to see what I can do to help.
One helpful option to explore is our 'HP Print and Scan Doctor' general diagnostic tool. If you're a Windows user, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find a download available at this link: support.hp.com/us-en/document/c03286146
If this doesn't provide a resolution, I do want to assure you that we have other post-warranty support options for you. One you might consider is posting the details of this issue on our support forums. There's an active community of seasoned experts that would be more than happy to work with you to get your printer running as it should be. For access to this, you can visit the following link: hp.com/supportforum
I hope this helps and again, sincerest apologies.
Chelsea
HP Care
hp.com/support
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Barely used it and as soon as the warranty goes out, It breaks. HP has totally lost me as a customer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Brantonio,
I'm so sorry to hear that the printer has stopped working after your warranty ended. This is very upsetting, especially since we always prioritize providing a much more long-lasting and reliable experience. Despite this, I do hope that you allow us another opportunity in the future to stand by those intentions and make things right. In the meantime, I'd love to see how I can help resolve this for you.
One helpful option to explore is our 'HP Print and Scan Doctor' general diagnostic tool. If you're a Windows user, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find a download available at this link: support.hp.com/us-en/document/c03286146
If this doesn't provide a resolution, I do want to assure you that we have other post-warranty support options for you. One you might consider is posting the details of this issue on our support forums. There's an active community of seasoned experts that would be more than happy to work with you to get your printer running as it should be. For access to this, you can visit the following link: hp.com/supportforum
I hope this helps and again, my sincerest apologies for the experience you've had.
Chelsea
HP Care
hp.com/support
Terrible Usage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT BUY, word to the wise purchase BROTHER printers! Broken printer and 'HP support' best recommendation is to buy a new one. No thank you!
No, I would not recommend this to a friendDon't buy this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has not worked since we got it. ........
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve encountered difficulty with your printer. I can’t tell from your review what specific roadblocks you’ve hit or what features have left you wanting more, but I’ll nonetheless provide some resources aimed at helping you meet whatever issue is at hand.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/11161264
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Even Geek Squad could not make it work for longer than a day.
No, I would not recommend this to a friendHP 6978 jetpro will not feed from the tray for sca
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP 6978 will not feed from tray as to scan. looked for help could not find USELESS!
No, I would not recommend this to a friend