Customer Ratings & Reviews

nothing but problems since I bought it. HP rep even recommended that I return and get another model as their is a known issue with the Driver.

I set the printer. I have reset after every print. Not cool.

Consistently has firmware crashes, paper jams, connectivity issues (bad even by HP’s low standards), gives false readings of the door being open, the paper tray not in all the way. Overall it’s a piece of junk. Returned after less than 30 days.

This printer is a far cry from my old printer HP Officejet Pro 8630. It jams all the time and seems to scan slower than the model I previously mentioned. Do not waist your time purchasing this product.

First Machine malfunctioned and had to be returned. Set up was glitchy as well. I bought it having had an earlier version Office Jet Pro for several years. This one sucks by comparison.

I could not make it work. Returned product to store for fill refund.

This printer gets errors, issues and hang ups too often for such a brand new state of the art printer. I don’t recommend HP anymore for printers, horrible purchase choice - and too late to return it unfortunately.

Can not get service to help get any help for hooking up printer with out another charge, i will be returning printer, if I can't get this resolved. please call me . Thank you, Debra

I need a replacement. Even experienced professional computer scientist has been unable to make it work.

Paper tray design is trash. It constantly says out of paper requiring adjustments to try and get it to work. The Best Buy 2 week return policy is a joke. After 3 weeks of using it the problems began and it is not returnable…

I bought this as an upgrade from an older model that had worked great for years. Unfortunately after several hours on the phone with tech support, I wasn't able to print from my Android Device (which is crucial in my family) or my Mac. Strangely, I was able to print from my Windows laptop.

I made many attempts to set up this printer but it rejected the ink cartridges that it came with every time. A total waste of time.

Very unhappy with this item. Ink cartridge would not stay in place. Item was returned to the store.

Just took it out of the box. Issue with finding the ink cartridge. Error no cartridge install or defective cartridges. Will return the next day. Can not believe it. Out of the box. I can change my mine on my rating with an exchange if that one works

The printer is not installing the ink cartridge, I have to call HP

Terrible display. Why is HP making the so tiny?? The keypad is so small, it is impossible to enter wifi password. This isnt a pocket device, increase the size of your displays.

Thus item was returned. Did not work for us. Returbed.

The printer was not working properly and when I called BestBuy I got no help in the end HP is been helping so I will cancel my credit card and no better not to do business with BestBuy…..

worse printer I have ever used. touch screen does not always work. It is hard to open the paper drawer because the plastic is too flimsy and hard to pull out.

Had to return this printer because the Magenta ink would not allow the set-up to complete. It read that it was missing.