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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 171 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Pavilion Desktop's performance and graphics capabilities, frequently citing smooth operation and high-quality visuals, especially for gaming. Many appreciate its quiet operation and ease of setup. However, some users express concerns regarding the system's tendency to overheat and limitations on RAM upgradeability. The balance between price and performance is a recurring positive comment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 171 reviews
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    upgrades are limited

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It una super smooth only issue is when you try to add any other type of ram( not hp) they lock out the speed only goes up to 2144 I tried going into bios but an error occurred I checked and the slots are fine. Took 5 minutes of research to figure out that I’m not the only on with this issue it would be nice if they could make every part upgradable especially something as swappable as RAM

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Starter Gaming Computer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good starter gaming computer for my son. He loves the options to customize the colors. The seethrough side is a great feature. He has the option to upgrade any parts as time goes go and the fan isnt loud

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great job HP

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent prebuilt gaming desktop. I was pretty worried when i first purchased this thing as i had just sent back anotber prebuilt that arrived broken. This pc didnt have any issues and functions great for a reasonable price. Good purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game Changer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice up to date hardware, for all the latest software!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Graphics card
    Cons mentioned:
    Cooling, Ram

    Rated 4 out of 5 stars

    Good for those new to PC gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing a ton of research on gaming PC's over the last year and purchasing another HP Omen from Best Buy (same product just the graphics card being a regular 2060) and having some major issues with it, this product is a breath of fresh air and great gaming computer for people especially those who are new to pc gaming experience and don't want to spend $2000 on a gaming pc. To note: I bought this PC as a replacement from the 25L Gaming Desktop i7 NVIDA GEFORCE RTX 2060 - 512 SSD, 1 TB HDD listed on best buy which I had hardware defective issues with upon the first few days of owning it. Pros: - The SSD and the HDD, 512 GB of SSD is awesome and the additional 1 TB HDD is even better for storage and makes me feel comfortable that I have enough space for everything when doing photo editing and gaming. - Pairing your wireless headphones/Bluetooth headphones. I was able to pair both my PS5 Headphones and my AirPod Pros with ease. The easiness of the partibility with headphones with great sound to have you immersed in the game - Ease of use with the OMEN Gaming Hub application and color changing lights. Its much easier that other software systems to alter RGB lighting on your products. - You can easily upgrade the RAM and the fans. More discussed in the con's section but that being said, if you're willing to put in a little work (which isnt hard and YouTube is your friend) You can also find more specs on the HP website too for product information such as motherboard, RAM, etc and upgradability. You can also add an additional fan to the top of the PC as well. I - It comes with a keyboard and mouse but I would recommend upgrading those if you're playing any games that require fast past movement like COD - see more in CONS. - It already comes with the latest version of Windows (Windows 11) and so far I've had no issues with this PC in terms of software and everything seems to be running really smoothly. Windows 11 is very organized compared to Windows 10 and I haven't seen much issue as far as software is concerned. Kudos to Microsoft thus far. - The graphics card is awesome with the gameplay and I really feel immersed in the games. I've had no ghosting or lag on any games that I've played. I do have it paired with Alienware AW2521HF 24.5 Monitor with IPS. I would say that you can easily run at least 144fps on majority of your games (depending on game and your internet etc) and overclock it probably push it beyond that. You definitely don't need a 4K monitor with this but I would recommend to make your graphics smooth by getting a gaming monitor with with IPS and GSync Combability for this Intel. Cons: - This PC doesn't come with any monitor cables (HDMI or DisplayPort), at least my computer didn't. Be warned you are going to need to purchase an HDMI or DisplayPort cord or have one already handy. It only comes with a Power Adapter. Also, for those who are curious, as it should list on the website, it doesn't come with a monitor. This is just a gaming PC with keyboard and mouse. This is NOT an All in One. - As mentioned, the keyboard and mouse. Not ideal for gaming but it gets the job done until you can purchase your own stuff. I would recommend going out and at least purchasing a decent mouse for the gaming you're planning on doing. - The amount of RAM it comes with. As mentioned above, you can easily upgrade this as it has three additional slots of RAM (total of four) and supports the following- Four DDR4 UDIMM (288-pin) sockets Supports PC4-23400 (DDR4-2933) Supports 4 GB, 8 GB, and 16 GB DDR4 UDIMMs Supports up to 4 GB on 32-bit systems. However when I instantly received the PC, it came with almost 40% of the single RAM already full because of all the Microsoft applications and random other appts that are preinstalled on the PC which I ended having to sort through and uninstall. 16 GB of RAM just isn't enough and its extremely hard right now to find any RAMs right now that aren't overpriced or out of stock. It comes with a single Hyper X Fury DDR4 288 Pinn 16 GB - now taken over by Kingston Fury, however, if you are OCD like me and want matching things for your PC, it may be difficult. If you don't care about mismatching names or whatever it may be, this may be a breeze for you to find without issues or if you plan on replacing the RAM it already comes with entirely. On this issue, you're definitely going to have to upgrade the RAM which I mentioned above is easy to do and delete some of those unwanted apps. - In terms of power wattage, per NVADIA website, it states that the graphics card 2060 Super needs a minimum of 550 W of power in order to be effective. The specifications on Best Buy website only have this "Power Supply Maximum Wattage 500 watts". I cross confirmed with this with HP's website and HP only built this PC for a max of 500 W. Little concerning to say the least but to be fair I haven't seen any massive issues with this yet but may be a concern for some users. In my opinion? HP definitely dropped the ball on this and should've mass produced this at 550 W to match the graphics card it put in to this PC -Cooling. Cooling isn't HP's strong suit overall as you will read on a ton of online reviews of this PC or any HP Omen Desktops in general (I cant speak for laptops). There are little tweaks that you can do to fix this besides upgrading the fans which you can YouTube which make a huge difference but ultimately if you want cooling, you're going to have to add additional fans or upgrade them and make little tweaks to your PC's maximum performance output. - Little bit of a PRO, you can monitor all this cooling under the HP Omen Gaming Hub. - PS5 Controller Connect - for whatever reason, and maybe its just me, I am having serious issues using the PS5 controller on some of the games, not all of them. The controls tend to not capture in my games and disconnect for whatever reason. It may not be a PC issue but the game issue as a whole but trying to connect the PS5 controller in general was a little bit of a pain for me. Granted, it may work better on an Xbox Controller but I can't comment on that. Overall, given the price this is a great gaming PC for the money especially if you're starting out new to playing games on a PC vs a console. However, reviewing list of my pros and cons, you should make the choice that works best for you. Happy Gaming!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    PC

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as i open the box one of the foot stand was broken; and its vent !

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics card
    Cons mentioned:
    Cooling, Ram

    Rated 4 out of 5 stars

    Good, could be better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This desktop is great, but it runs very hot and the case only features 2 fans (including the CPU fan). Every time I run the Intel XTU benchmark, the CPU reaches mid to high 90's and has to activate thermal throttling. Playing modern games for an extended period of time will push your CPU to the upper 80's in temperature. It hasn't crashed on me yet, though. Running the CPU at that temp for an extended period doesn't sit well with me; it would have been nice of them to use a liquid cooler or throw in a couple extra case fans. At least not a stock fan, the CPU is just too hot when it's pushed hard. Aside from that, there is no XMP settings in the BIOS setting and the fastest RAM is only about to run at 2666hz. Non-HP Ram will run at 2166. The BIOS in general is one of the most useless I've ever seen on a computer. The good is that it comes with a fantastic and incredibly hard to find Nvidia RTX 2060 as well as an i7 10700. Runs almost any game incredibly smoothly. Case is modular and case lighting options are better than a lot of competitors. Great hard drive bays, clip in and out very easily and make it a breeze to install more storage. Cable management is done very well and the case is very modular and smaller than most PCs.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics card, Noise level, Performance
    Cons mentioned:
    Cooling

    Rated 5 out of 5 stars

    My First Prebuilt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far runs flawlessly on games like :CSGO, Rainbow6seige, Apex legends, 7days to die, minecraft, most of these I have on the highest graphics settings as well. mine has a bit of coil whine if they all do idk but its really not that loud, my speakers or headphones over power the noise. I did notice that the CPU temp will get up to around 86C on my longer game sessions but the temp safty indicator still shows the temp as being in the green so I'm assuming its still fine even though with most pcs you're told to keep them below 80 maybe this models fine at 80+ considering its a brand new model? but yeah I will normally turn the fans on turbo just to be on the safe side which brings it down to about 70-80. all in all I'm happy with my purchase, hope this review helped

    I would recommend this to a friend
  • Pros mentioned:
    Graphics card

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this PC for over two years and it's been wonderful. I'm able to stream FiveM (NoPixel) with very little issue. Of course, it may be a bit outdated now that there are bigger and better graphics cards and all, but this guy holds up even with those. I got this when graphics cards were thousands of dollars so it was more cost-effective to buy a prebuilt rather than building my own. I still use the keyboard that comes with it as well and it works perfectly fine. It even clicks!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Gaming Desktop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a fast machine, probably a good machine for some games. It is also a good machine for upgrades. I have replaced the processor with a 10th Gen i9, the SSD with a 2TB version, the 1TB HD with 2 - 4TB 7200 rpm HDs, and finally the 16GB memory with 64GB of 3200 memory. Win 11 is the current OS. This will probably run most of my business and video software and most of your games.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good PC!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been great for gaming and streaming! The HP Omen Light Studio has also been nice to use, so I can change the colors to fit a theme. Overall it has been a good PC over the past two years.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Super happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can run games on ultra high with no lagging. I’ve played Ark, Apex, COD, and plenty more games with no lag. Can’t be happier with this PC. Also have the option of upgrading years down the road which isn’t always an option with some other high end PCs.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for casual gamers

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great pre-built computer for someone who is not doing anything to extreme. I use this computer to game and to stream and it works fine for that use. I believe I have had the computer for two years now and have no issues at all.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good in the short term, terrible long term

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this in late 2021 at the peak the of the chip shortage believing it was a good deal at the time. However the more I used it the more I noticed it's limitations. For the $1500 price the graphics card is subpar and the power supply limits any hope of upgrading, while the case increases the temp by at least 10-15 degrees. At this price, you can get a MUCH, much better rig. Please do your research!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics card, Noise level

    Rated 4 out of 5 stars

    Great computer for multi-media presentations!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer for our church. It was an upgrade from the previous one we had purchased about 2 months prior. We use it for our live streaming and power point presentations during the service. We are using 4 monitors at one time and the previous one would only support 2 monitors. The computer itself has great graphics and functions as it is supposed to. It is very quiet and stays cool in spite of all the work it's doing. The only reason I gave it 4 stars instead of 5 is not because of the computer, but because Best Buy Never gave me credit for the computer I turned in.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    2000% met all of my needs

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best computer I could dream of owning. I can't say 100% for sure if there was something out there which would have better suited me, however, I can tell you that this machine will likely meet my needs for 5 or more years, which is good enough. This computer is also very upgradable so in 5 years instead of buying a new computer, I will be able to upgrade and keep this machine for a half or a quarter or the cost of a replacement.

    I would recommend this to a friend
  • Cons mentioned:
    Cooling, Ram

    Rated 3 out of 5 stars

    Decent at best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pc holds up relatively well to most games, but the CPU often reaches pretty bad temperatures under load heavy games like Cold War, Apex, etc (reaches 85-90). There are pretty good builds you can find at Best Buy that rival this one at a better price, especially since this is a 2060 being priced at a 3060 level. I was also told that the CPU would be able to be over clocked at the customer support (up to 4.8!) , even after I made it clear it wasn't a k or f series CPU, which was wrong as the pc's CPU is a i7-10700 , so that was greatly disappointing to find out. All in all it isn't the best computer you can get at this price point but I needed one as soon as possible as my old laptop busted down right before college. Although my words were pretty critical, the build does hold up to what most people do with it, just consider the price to what your getting and also consider replacing the CPU cooler cause its not good enough to hold down the fort on load heavy games.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Omen

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very nice looking sounds nice runs well just wasn’t very happy w price but now looking back was definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Omen gaming computer.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that the computer is see through on the side and it's a gaming computer and all the other features and space it has.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Gaming PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is only the second Gaming PC I've ever owned I'm just now getting into PC Gaming after years of only limiting myself to Xbox for whatever reason and I have to say I'm so glad I made the move to PC It's so much better in every way imaginable. The only other PC I've owned was some cheap crappy CyberPower PC back in 2016 that wouldn't even run Call of Duty World at War. If you're in the market for a reliable High End Gaming PC I absolutely recommend Omen.

    I would recommend this to a friend
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