This reviewer received promo considerations or sweepstakes entry for writing a review.
Wish I could rate zero stars. My brand new laptop came to me damaged. Since I did not open the package until 12 days after the return date, I was told that nothing could be done on Best Buy's end. I have purchased many items from Best Buy over the past 20 years, but I will not be a returning customer, especially after waiting on hold twice (for a total of over 45 minutes) to be told this. I'm very disappointed
