Customer Ratings & Reviews

Overall, the computer is fine. The fan does run very often. And after only 3 months, the keyboard is sticking. I have to press hard on some #'s and letters to get them to register. I do not use this laptop all day long-- probably only about an hour a day. Luckily the manufacturer warranty is 1 year, so it is covered with geek squad and I'm bringing it in for repair. It's too bad that after such a short time I'm already having this problem. I have a crappy chromebook and that happened to it after years. This does not bode well for this product. The keyboard has always been "wavy" looking. But I thought that was an optical illusion. lol Now I know that it's affecting it. How the cursor appears on the screen also drives me nuts. But like I said, overall, it's a decent computer.

Great work computer, does all the functions and runs smoothly!

Had to return this bad boy, great specs but runs very hot and locked up constantly. If they can figure out the heat problem, it’s a good laptop and worth investing in.

I bought three when they were on sale before school started. My daughters have complained that it over heats, it will sometimes just freeze up, and now will not auto rotate or switch to tablet mode. I know this has probably been caused by an update. We are not alone with these issues when I search for help, there are many since Sept that have this issue. I still like HP but BE CAREFUL! I went with an AMD chip in this computer but my Intel chip Spectre is not have these issues.

Solid value for the price. Display is clear and bright. Good for school work and emails. Rating: 4/5

Great laptop ,it lags a little when I have multiple windows open buuuuut over all I love it. Also copilot is dumb. I move to chat gpt a lot over it

Great 1st laptop for my granddaughter. Has the software she needs for her art and ms365 for school

Great. Runs smooth. Love that it can transition into a tablet .

A solid PC for working on coding and running data analysis

Laptop operates smoothly and the screen quality is amazing

Simple and nice. Clean sleek style it’s a great laptop

It’s a nice laptop. Lightweight and easy to use! Keyboard has a nice feel as well

I feel that its no brainer best buy sells affordable stuffs and the diverse ecosystem of tech goods makes it special . I am glad that i brought a dell from best buy .. I could compare all the deals in store and even online and i am proud of my decision

Love it, this was exactly what I needed for real estate

I needed a new computer and I am very happy with the one I purchased. I'm having a little hard time doing certain things but I just have to keep trying and get the hang of it.

Good laptop and portable with basic details needed

Great so far for gaming sims 4 and college homework!

Good.nice look and feel.with high configuration with pro spec

I love the speed and ability to touch the screen. I'm still navigating around its options.

It’s perfect and fast I like how smooth it work. I recommend it