Customer Ratings & Reviews

I bought this for school specifically and it was working fine. But 1 day the touchscreen stopped working, googled, called Best Buy, and then hp…was on hold for 30+ minutes and out of no where the touch screen started working again. I didn’t have this laptop for more than a month, so I’m hoping this issue doesn’t pop up again because I had homework to do and the screen not working made the assignments longer than it should have and it was completely frustrating…

Laptop is nice but battery life is not good. Checking into this to see if it is defective

very big screen colorful fast. keep plugged in ready to go

NOT WHAT I NEEDED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sales person lied. Also hard time if you need anything refunded.

This machine is not worth the sale price, let alone the full-boat retail price. It was touted as having a faster processor of a newer generation, with more memory and blah, blah, blah, so you can multitask and watch videos with no lag, blah, blah, blah. I got this thing, got it set up, and go to watch a basic YouTube video, and it keeps buffering, thrashing - thing is worthless. My old laptop, that I've already had almost 6 years now, with nowhere near as much memory or the new processor, kicks this piece of crap's butt, especially when it even comes down to just watching a basic YouTube video. I just tried them out, side by side, on a basic recipe video i was watching. This machine would go a second, freeze, go a second, freeze. My old machine, I hit play and the video starts and plays right through. What a waste of money this worthless piece of crap has turned out to be. Just sayin...

I don't have to read a book while waiting for it to boot up

Doesn't have enough Ram or memory for my Virtual machines for school so if you are interested in cyber security etc this isn't the right one it's okay for a personal laptop but definitely not for tech classes or work

Returned this item because it wanted me to create a new pin each time I logged in. I could deal with the weight of the laptop but not the pin issue.

Laptop worked well but seems to have a degrading battery out of the box. 1st day I received it the battery lasted for about 14-15 hours web viewing but day two that life span has been cut in half I'll end up returning mine for a replacement overall a solid experience just bad battery

Laptop keeps giving me problems, wont charge at some point. Keeps locking me out, and wont let me in.

I purchased this laptop on August 30th yesterday the screen stopped rotating when you flip it etc. It was non-returnable September 15th today is the 18th geez! I've been on hold with HP for 2 hours and have a Geek Squad appointment set. This laptop started wonderfully now I'm so confused. Don't waste your money I'm now stuck with a laptop that doesn't even do the fancy stuff I originally purchased it for.

Runs out of battery quick, speaker not loud, slow sometimes

It had good components but my laptop was incredibly slow and I already returned mine a week of having it

It stopped working within a month of purchase. The screen wouldn’t go beyond the pin. I took it to geek squad and apparently it’s a common issue.

I bought this laptop for my daughter, After a week of having the laptop, the pin to enter the laptop stopped working and made me send a code to my email to even access my laptop. I downloaded an excel sheet for school and none of the numbers popped up and only showed me "VALUE!"; Maybe im not tech savy but i've never had any issues with Macbooks.

The laptop refuse to start sometimes. Have to be plugged in to start even when battery is not dead. The first unit had horrible screen bleeding, the store display units did too. Fortunately the second unit was okay.

The item I bought is not working I really like the laptop I bought. It was everything I needed to make everything needed for my assignment

Camera don’t work returned back everything else work ok

This one was defective and exchanged it. The Geek squad was good at looking at it and finding it was defective