Customer Ratings & Reviews

I can’t say this was a smooth experience by any means, the product itself is great, but the series of events it took to get it out of the store was very disappointing, I’ll explain; I go to the store on a Sunday to computer shop, I took my old one with me because I wanted to get all my data transferred from the old to the new. A sales person grabbed me at the door and the process started, after picking out the PC I wanted he told me the transfer process would be over and I could pick up the computer the next day Monday, and I could check the status on the Best Buy app. So I open the app Monday morning and it hasn’t updated since I made the purchase, it just shows the machine has been accepted by the Geek Squad. I attempted to call the store, I get a call center, after being on hold for 30 minutes a person started telling me the exact same information I seen in the app, I asked to speck to a member of the Geek Squad, to which he replied this isn’t the store it’s a call center, the best way to check the status would be to go to the store. Two days later after hearing or seeing no updates I call again and actually got the store, I asked the status of my computer, she says it’ll be ready tomorrow what time can I come pick it up, I said morning, she says we have an opening at 2:30 PM, I said why do I have to make an appointment to pick up my computer, she says they’ll go over everything done to it with me, so I go in the next afternoon, employee brings the new machine to the counter with a paper for me to sign, I said this is a brand new machine where’s the box and paperwork? She comes back with the box, then I had to ask where my old machine was, she brings it back with the hard drive removed and the front falling off the machine, I said I didn’t bring it in that way could we please put it back together, so that got done. I wasn’t shown anything about the machine, I took it home and tried to wing it. Next day I had to unconnect everything and go back to Best Buy as some apps were missing, my mailbox wasn’t there and I had triple picture files and a Waring about exceeding my cloud space. So to shorten this a bit, we finally were able to get things figured out somewhat and the machine is back home and in service. Had to go back again as the software I purchased to get back my Excel and Word programs that for whatever reason they weren’t able to transfer from my old machine to the new one wasn’t working with the older programs, so they were successful it fixing that. Now I see my machine and the software are both on sale, I’m trying to figure out how to do the price match thing but can’t seem to figure that out either, sure would like to get some money back as the sale prices are much cheaper than what I paid the week before.

This HP Omnidesk is perfect for what we need! We have had it for about one month and are very happy with it so far! This replaced an HP Pavillion that is 13 years old which is still running, but not able to update to Windows 11. Love how fast the new Omnidesk runs and there are plenty of USB ports! Ran into a minor snag right away as we did not want to use One Drive, but I set up an in-store appointment with Geek Squad and they helped me resolve the issue. Wish it could have been solved by phone, but it did get resolved. Was also a great value as we got it on sale.

After getting the installation completed , I am pleased with the purchase. Admittedly, I did have problems with set up and had the Geek Squad come to my house for help

This is a great desktop for home. Light, easy to setup, very quiet and fast.

Looks good and works as expected. Runs fast and it blends with my desk.

Does all the things I need it to do in a manageable size desk top. Has all the USB ports I need and the speed is perfect for work related items.

I've setup 100's if not 1000's of PCs in the past for my customers, many of which use two monitors. With this computer, the Windows Desktop does NOT appear on the 2nd monitor after the computer is either restarted or powered on. You have to turn the 2nd monitor OFF (even though it is already turned on), wait a few seconds and then turn it back ON before the Windows desktop will extend to the second monitor. I updated the PC's BIOS, drivers, etc and then called HP Support. They tried to act like this was "normal" behavior and the solution was simple, if you don't mind the extra steps. Who wants to power off their 2nd monitor and turn it back on just because they rebooted or just powered on their PC? Very frustrating... I tried using different monitor cables and monitor ports but the same problem occurred regardless of how the connections were made. I even tried using a different brand of monitors and got the same results.

nice looking and plenty fast. The only thing I do not like is that a lot of times I touch the mouse the right side will also show.

Easy to install, not too bulky and it’s running great for all the school work related things and also great for running other programs

So far the computer has worked for very well. No issues so far. Excellent computer and excellent service when I purchased and from Geek Squad when they transferred files from the my old computer to this one.

The PC is just as described. It's fast and easy to setup. Has all the inputs and outputs I need. the only thing I don't like is Windows11 related. Every time I start up I am required to restart the PC to connect to internet. That was not necessary in Wondows10.

My old computer did not support Windows 11. I went looking for an upgrade and this fit my needs perfectly. The team at Best Buy was helpful and the process was easy. I highly recommend HP - OmniDesk Desktop - AMD Ryzen 5 and the team at Best Buy.

I’ve never bought a computer before, as my hubby took care of all that! This light weight, small desktop computer is just about perfect! The fabulous Geek Squad transferred the info from my old huge heavy beast to this one & set it up for me, so I’m almost online. Just have to get a few more items plugged in! Wish me luck!

Great desktop. I was able to keep my moniter and just purchase the desktop. Had it at a great price and everyone was very helpful with setup and accessories I needed to purchase. I have always had great service from Best Buy.

It works perfectly great for what I need for it to work. It’s fast

Functions very well! Speed is good. Would recommend for sure!

I saw this computer on the Best Buy web site and it was $200 off the price do i looked into the computer details amd specifications. This computer met all my needs so i bought it. It was totally easy to set up and get it the way I wanted it. I can't believe how fast it is and the keyboard and mouse are just fantastic. The keyboard does everything that you need.

Very happy with this HP desktop, fast and efficient. Did take almost 5 days for the data transfer from my old PC, but that was due to the hard drive. All associates I dealt with were professional and knowledgeable.

I recently purchased this HP computer to replace a 16 year old Dell computer that was running windows 10. Seems to be a good computer and I know that I dont have to worry about not getting Windows support as I've upgraded to Windows 11..so far so good ! And got a good deal on it besides.

Great value. Does everything I want it to do with speedy processing power. Surfing the internet, streaming TV shows and movies. Definitely recommend it for everyday use. Even contributes to the room's decor.