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    • Brand Response

      HP Team 

      March 4, 2014

      We apologize for your recent experience and appreciate that you took the time to leave comments to help us implement improvements in the future. There are a few issues you cited that HP would like to address:

      (1) Not mac compatible – the HP Envy 5530 is compatible with the mac, IOS V10.6 & up
      (2) Bad pin code for instant ink kit – unfortunately during the manufacturing process, issues like getting an invalid code or no code at all may sometimes happen – we apologize for the inconvenience and we have put measures in place to prevent this as much as possible. Another code could have been generated by calling HP support, which usually takes about 5 min or less
      (3) No telephone or email support – Again, we apologize for the confusion. You may call 800-474-6836 for Hardware Support or 855-785-2777 for HP Instant Ink support. There is no charge to call these numbers - in addition, Once you are an Instant Ink customer you have customer support for life.HP