Customer Ratings & Reviews

Great thermal printer! Easy connect, easy installation and instructions

OMG it really is that campact!!!! Looking forward to it being a workhorse.

great product went above and beyond would buy again

Great product! Easy set up and use. Great for printing shipping labels

Just couple of labels printed and now the quality/clarity is gone. Texts are hazy and hard to read.

I was unable to use this printer. But I did print readable labels

Found just what i needed thanks to the team. I would purchase it again.

Great shipping printer I just prefer something Bluetooth instead

Hard to set up on laptop computer. had to uninstall other printers

I thought this was a blue tooth label printer, it lis NOT! I asked a employee for help, before purchasing! He said it was...wrong! I purchased it took it home. And I didn't mess with it for about 3 weeks. I finally pulled it out of the box and I couldn't get it to work! That's because it's NOT a blue tooth printer!! I called Best Buy and was told that I had two weeks to return it and it had been almost four! Even though I never used it!!! So now I am stuck with this thing and out s bunch of money for it! Not good Best Buy

Went to get a printer. The guy who sold it to me told me this HP printer. Told me it would work with my HP laptop. I think it kinda did. HP has horrible customer service.. So I went to return it. Everyone was too busy on their phones to help. Except the door guy & the cashier. Managers were hiding in the office. Cashier was a child. Couldn’t tell me anything. Got a .31 refund on the reorder. Couldn’t explain how I get the .31 though. This is a very fast run down of a very real issue. Some group somewhere is paying these guys to keep their oversized store open & them alive. This leadership isn’t capable of keeping this team engaged. So I’ve learned my lesson. If I get this new one & it doesn’t work. I’ll call to another location to see if they can help me.

I usually don’t write reviews, but I felt compelled to with this product. I bought this printer so that I could print out packing slips for my small business. The printing quality was so bad on the packing slip that I printed, and USPS would not accept any packages because it was unreadable

felt very poorly built. upon further inspection.. hp sells it name for another company to use for this product. it is not made by hp. it does not have bluetooth capabilities. it can only be done being plugged in. you can get much better printers for cheaper. would not recommend.

Garbage. Worked fine one time, now the shipping labels only print part of the label. I tried reinstalling and calling HP.

Dont work with my computer and return window closed.

Easy to assemble love it. I was able to hook it up so easy and I had no problems and it prints fast

While the printer works fine, this device is NOT supported via UPS.com which is absolutely unacceptable given that UPS is a major shipping company. Their software drivers are out of date and do not install correctly on Windows 11. If you want to buy a printer that only works with select shipping companies, this might be your printer though.