Customer Ratings & Reviews

Just a few thoughts about my new printer it is excellent this printer have replaced my outdated printer infrastructure with Enough ink for two years.

It’s Ok very flimsy and finicky compared to my old HP 8610. The Ink will smear if a drop of water gets on it. Control Panel is on top making it hard for a short person. Wish I had shopped around more, but I needed a printer. Over priced for what you get.

Ita a reliable printer for my office, and the tank feature makes it much simpler for me in not eunning out of cartridges so fast.

Great printer! It an all in one. Pretty simple, just download the app. No mess with ink cartidages. I can print from anywhere.

Love this printer and would recommend this to others. I would buy this printer again.

This HP printer is a piece of junk. The construction of the paper bin and feed is so poor that it is very awkward to use. After months of use the printer often gives paper jam stoppages even when there is no paper jam. The printer has serious problems when feeding it double sided photo paper. It often pulls in more than one sheet of paper at one time. The mechanical construction is just terrible and cheap. Best Buy should immediatelt remove it from inventory. What a terrible waste of money.

Very easy to setup. First time using bottle ink printer. Bottle ink is less expensive.

Hello there, I bought this printer a few months ago with the hope that it was going to be a great printer. A few days after setting it up I started getting the ADF jam error, I have followed every recommendation to fix it, but the error happens even if I am not using the printer. It's driving me crazy because this is a brand-new printer. I called HP support and the rep hung up on me and did not bother to call back. Was I scammed out of $400? Stay away from this printer!

Ink well make a big difference & not having to replace cartridges

This is the best printer for the money you can't go wrong with HP

This product has been giving me issues for over two weeks. It either says offline all the time or sleep either way I can’t use the product to print from my laptop or my phone. If I have to continuously turn off the printer , restart my rooter , and unplug the device it takes to much time for it to still not work. I bought this for business and over the past 2-3 weeks I haven’t been able to use it.

Often jams paper even though I'm using the recommended paper.

The Smart Tank 7602 is a surprisingly good printer with a very straight-forward set up process- you can follow the paper manual instructions and/or utilize the HP Smart app for guided step-by-step instructions (it's a no-brainer). I've been using laser printers for the most part so my perception on this product is in reference to modern (as of Nov 2022) laser printers. First off, the size of the product is incredibly space efficient at approximately 17"(w)x12"(d)x9.5"(h), when fully closed. The print speed is reasonable for a compact, affordable printer - specs suggest 15 ppm black, up to 9 ppm color, which is plenty sufficient for the casual user. I wouldn't recommend this printer if you're intending to print large quantities of copies. The ink refill system is a bit unique in that the refills come in bottles (135 mL for black and 70 mL for each CMY color) that you drain into a set of ink containers permanently fixed inside the printer itself. The bottles and injection system are designed so you don't get any splatter during the fill process. The printer also has little windows to have a clear view of the level of ink in their respective reservoirs. Overall, this is a great option for a small, efficient all-in-one printer with good print quality w/ large ink reservoirs. When I first opened the box, I was concerned that the reservoirs would be prone to evaporation but they're fully enclosed to prevent unwanted losses. The overall build quality is SLIGHTLY better than your typical at-home printer. This device is also constructed of light-weight plastics and glass (for the scanner) but, because of its compact design, feels fairly sturdy. It's hard to see in the photos but there is a touch sensitive "screen" of sorts on the upper rim of the printer that allows for direct input for setup and options. The display is behind a translucent plastic so it's flush with the housing and not a separate LCD screen. I set mine up with my wifi and tested out the wireless printing and it works really well! So, all you need is access to power and you can shove this printer pretty much anywhere as long you have access to a power outlet. I tried printing out a photo from my iPhone (14 Pro) photo album and the quality is okay- I would NOT recommend dedicating this printer as my primary photo printer just based on quality of the print. It's sufficient in a pinch but quality leaves some to be desired.

I expected better everyday printing and was hard to get set up with my phone.

I'm so happy to have upgraded to this printer/scanner! This was a replacement for a 10 year old "all-in-one" and technology sure has improved. This printer/scanner is much smaller than you would think yet does all the same things much larger machines do. It has automatic two-sided printing, dual-sided scanning, flatbed or feeder scanning, excellent WiFi connection for wireless printing, and the smart tank refillable ink reservoir system is awesome! No more buying ink cartridges and trying to figure out how to recycle them or throw them away. With this printer you get more ink for the money and the system they use to refill the ink is pretty much idiot proof. I love that I can literally see visually how much ink is left. And it uses intelligent systems to align the print heads so that it doesn't wast a lot of ink doing so. The whole thing was super easy to setup using the provided instructions and online step-by-step guide. Once I set this printer up, it just worked! Installing the HP Smart App on my MacBook and my iPhone allowed me to immediately and easily print and scan from either device with no issues. I love how easy it is to print from my iPhone now. This will eliminate having to email myself from my phone then go to my computer to print. Plus the app on the MacBook has great adavanced scanning capabilities to help you get the most out of scanning no matter what your end goal is. And this thing looks good too! My previous machine was big and black and looked like a monster. This HP Smart Tank printer looks nice and stylish sitting next to my desk. And most importantly the print quality is excellent. And although it does make some noise, it is much quieter than my previous printer and even has a "super quiet mode" which prints a little slower but with even less noise in case you're printing in the middle of the night while others are sleeping. HP really thought of everything with this printer. They not only made an excellent quality completely wireless printer and scanner that is eco-friendly and more affordable in the long run for ink, they also through in tons of features to make it a next level home inkjet printer!

I can’t get it setup properly. No visible buttons to press to sync to WiFi..

Printed fine up until nov 2024. Tried everything to clean the printer. No success. Get no printing at all or a lot of black streaks on the paoer.

Actually I couldn’t get 1 year free ink cart. Please check statement. Please send me 1 year ink cart

I must say this is a pretty capable HP printer for your home office or if you are in school (including all you home schooling moms and dads). What initially attracted me to this printer was the promise of ink lasting up to two years. As you may be aware the high cost of ink and frequent purchases of it does not make any printer out there a good purchase. This HP with a Smart Tank will last you for a while and you won't have to worry about being bothered by a streaking print quality of your documents if the black ink runs low (we all know how annoying that can be!). I was also surprised by the specs this printer packs: Bluetooth, Fast Wi-Fi (HP calls it "healing" Wi-Fi as wireless connections can be a pain when configuring a printer), Gigabit Ethernet (WoW!), 802.11ac dual band support. Initial set up was pretty easy, just fire up your HP Smart app and it will walk you step by step and connect it to your wireless network and do all the necessary adjustments. I like the fact that I can use my tablet or my phone and print any necessary documents without booting up my computer and if you are techy enough you can even print your stuff being away from home! Printing quality is great, color copies look smooth. I have not tried printing any photos, but I am sure it can handle those well with the right HP photo paper. Since it is an all in one printer, you can do your scans and even faxing. I am very pleased with this printer. The only suggestion to the manufacturer would be - make this printer a bit more modern looking, I'd prefer an innovative design. I know it is just a printer but I think we are all pretty tired boxy looking printers. I think HP was on a good path when they released their Tango printer, it was small, attractive and kind of cool.

Please get yourself something else, anything elsee besides HP.