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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 326 reviews

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89%
would recommend
to a friend

Customers are saying

Customers frequently mention the Honor 5X's reasonable price, great camera, and long battery life as positive aspects. They appreciate the convenience of dual SIM cards, its user-friendly interface, and the fact that it is unlocked for global use. However, some users have concerns about occasional lags, overheating issues, its large size, outdated software, and overall performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 326 reviews
  • Pros mentioned:
    Dual sim

    Rated 4 out of 5 stars

    Huawei Honor 5x is value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with 2 sim cards ,it has all the features one generally needs in a smartphone.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the review! Indeed, the Honor 5x is quite versatile with its dual-SIM capability. It's got a great camera, sturdy body, and a beautiful 5.5-inch display that will definitely impress. [sv] HuaweiCustomerCare

  • Pros mentioned:
    Price
    Cons mentioned:
    Software

    Rated 2 out of 5 stars

    Awesome phone, TERRIBLE Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is priced perfectly and has outstanding hardware. However, Huawei's OS over Android makes it a horrible, SLOWWWWWWW experience. I returned mine. Here's hoping they push a software update.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Dual sim

    Rated 5 out of 5 stars

    Huawei Honor 5 unlocked phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, both sim slots used, one with AT&T, the other with Kolbi from Costa Rica. Recognizes which system I'm in. Thumbs up!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hi There, we're happy to hear your Gray Honor 5X is working properly. The first Honor metallic phone to feature three different card slots: nano-SIM, micro-SIM, and microSD. This offers improved compatibility over dual nano-SIM solutions. (Full SIM compatibility: A 4G SIM card can be inserted into either of the SIM card slots.) This device is compatible with all GSM networks (ie: AT&T and T-Mobile). Thank you for the positive review! (NS) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has served me without tying me to a contract very well. I love it. Very smooth to operatrate and takes great pictures

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for your review! We are happy to hear that the honor 5x has served you very well! (SP) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good smart phone for $200

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best phone in the world but for $200 it differently is a great phone. The phone has similar specs to the Nexus 5X.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the 5 stars, Chet. We're pleased to hear that you are happy with your 5X. When it comes to the $200 price range we believe that that 5X can't be beat. It's great when we hear that our customers are happy with the value of the 5X. (DM) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Great Phone with outdated software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: * Excellent Built Quality. The back cover is very elegant * Qualcomm 617 - 28nm chip rocks * Surprisingly good battery life * Doesn't get heated up with long conversations or gaming (~15 mins) Cons: * EMUI s/w adds extra layer causing unwanted lag * Nougat is not supported by Huawei Honor 5x * The phone case is a joke. Made out of cheap plastic.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We are happy to hear that you consider the Honor 5X to have good battery life and that you like the build quality. However, you are correct in stating that Nougat is not supported by the Honor 5X and we also suggest that yo purchase a different case to help protect your device. Also, please complete a power cycle by turning off your phone for 15 seconds to eliminate any lag. Thanks for your feedback for shopping Huawei! (SP) HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great two Sim card phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely happy with the phone. It's easy to operate and comfortable in use. I will buy one for my daughter.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      It's great to hear that you are happy with your Honor 5x and want to share it with your family! It's a family friend, easy to use, versatile phone, that is sturdy, reliable, and beautiful. Thanks for the review! [sv] HuaweiCustomerCare

  • Pros mentioned:
    Dual sim

    Rated 5 out of 5 stars

    Great Phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for my father. He loved the phone and has been working perfectly. Loves the dual sim cards!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hi, we're happy to hear that your father loves his Gray Huawei Honor 5X smartphone! The Honor 5X is the first Honor metallic smartphone to feature three different card slots: nano-SIM, micro-SIM, and microSD. This offers improved compatibility over dual nano-SIM solutions. (Full SIM compatibility: A 4G SIM card can be inserted into either of the SIM card slots.) Thanks for choosing Huawei Honor! (NS) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Great product at a favorable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this phone. Had to buy as a replacement , since my Nexus phone broke down. But it worked really great. It has big screen, so if you are not used to big phone , this phone is not for you. Otherwise it is a great phone. Extra Points : It has a great battery life (Last for a day , when I was clicking picture through out the day).

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We're pleased you are enjoying your Honor 5x.We feel this device is a great value at such a low price. We've included top of the line features like our fingerprinting technology and dual-SIM capability. Thanks for the review! [sv] HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Terrific price/quality ratio.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a $200 smartphone, let's be clear about that. I bought this when my mother lost her phone and as clichéd as it might be when someone says they "only use their phone for talk, text, and social media" she's the prime example. This phone is completely satisfactory in the regard. Good battery life, big bright and hi-rez display, and everything runs very smoothly. Props to Huawei for making a phone with all the expected and then some for such a great price.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Terrific! Thank you for the fantastic feedback, Jace. We're pleased to hear that your mother is loving her new phone. The 5X is is one of the best values around. When it comes to the HD display, fingerprint sensor and dual SIM cards, the 5X can't be beat. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    good & cheap cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price is reasonable to buy and easy to use. should keep one.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the quick review. A second-generation FPC rim-free touch fingerprint sensor offers better performance, greater accuracy, and a 0.5-second unlocking time. The Honor 5X has the ability to take photos with its fingerprint sensor, including both ordinary photos and selfies. (NS) HuaweiCustomerCare

  • Rated 4 out of 5 stars

    Nice Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I broke my Samsung so this is my replacement. At first it felt a little too big. I've got big hands so I can pull it off. The phone works fine. The screen looks good. I would only suggest getting a separate memory card. This will make the phone worth more. Pictures aren't the best but I don't care about that. Does everything I need it to.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Bonezz, We are really happy to hear that your are loving your Honor 5X and all its features. Please don't hesitate to contact our customer service and we will be happy to show you how to take advantage of your device. Here are all our official channels where you can contact us: → Official page: http://www.hihonor.com/us/index.html → Email: [email protected] → Chat: http://www.hihonor.com/us/support/index.html → Hotline support 1-844-524-6667 And don't forget to follow us on our social networks Facebook.com/usaHonor Twitter.com/Honor_usa Best regards P.T. HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Easy useing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Variety functions, Nice ringtone Very stylish Good camera

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the feedback, Kawi! It's great hearing that you are pleased with the 5X and that you are loving how stylish it is. The Metallic body's design was inspired by futuristic art combined with world-class architecture found through the world. The housing is Aluminum Alloy made with a four-step finishing process. (DM) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    It's ok...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice affordable android phone. Not a fan of the UI though.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Good afternoon marvel1223 thank you so much for your feedback, your opinon is very important for Huawei. We are always looking for ways to improve and to provides nothing but the best quality in our devices. I´m sorry to hear that your not enjoying the EMUI is there anything in specific that you don´t like so that we can in the future improve it and make it better for our customers? if you have any issues with your device please don doubt in contacting us we will be more than happy to assist you with any issue. Thank you for choosing Huawei and I hopre you have a great day. HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has everything I need even a fingerprint sensor. Works well. Have had no issues with it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is worth the money. Nice features. Camera is great

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We agree it's definitely worth the money, the 13mp front cam takes great selfies and 1080p video. With a 5.5. inch 1080 display it's a pleasure to use. Thanks for the review! [sv] HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Phone is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my dad and he loves it. It is easy to use and the the fingerprint sensor is a bonus

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for your review! We are also fans of the Honor 5x's highly accurate fingerprint scanner. (SP) HuaweiCustomerCare

  • Pros mentioned:
    Dual sim

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a replacement for my fathers damaged phone. He loves it. Loved the dual SIM card feature

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the review! The Honor 5x is definitely a great value. We included a phone manager app to help with that processing speed, It allows you to ensure that your phone is running at full optimization. We're sure your father will continue to be pleased with his Honor 5X. (CB) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Screen is big enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like its screen and photography. It is easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great unlock phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value device. Looking for great unlock phone .

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thanks for the the 5 stars, Fresh. We believe the 5X provides one of the best values on the market, it's great to hear that our customers feel the same way. Thank you for your feedback!(DM) HuaweiCustomerCare

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