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Customer Ratings & Reviews

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The comparable value price is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 594 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Mate 9's long battery life, with some reporting up to two weeks of usage on a single charge. The camera is another highlight, with users praising its excellent quality. The phone's performance and price are also well-received, with many customers finding it to be a great value for the money. While some users find the phone to be a bit large and heavy, these concerns are outweighed by the positive feedback in other areas.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 594 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Same as IPhone 6S+ if not better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is very versatile and it has more features than the IPhone 6S+. The screen size is even bigger, 5.9”. Having the finger print sensor on the back works great (much faster than Samsung sensor). Plus the battery lasts twice as long as the IPhone 6S+. Only issue is the limited case selection.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are thrilled to hear that you are pleased with your marvelous Huawei Mate 9!

      With your Huawei Mate 9 almost all of your favourite menu options can be accessed in just three steps. EMUI 5.0 sorts your messages, alerts, photos and videos, while handy shortcuts help you enable Wi-Fi, find apps and block notifications faster. Through tireless research and testing, we identified many scenarios in which it was easy for users to accidentally press the wrong thing. But with our slick new interface, these little glitches are a thing of the past.

      Thank you for your preference for the Huawei products.
      BG HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the Huawei Mate 9 from a Motorola Moto X Pure Edition. All of my favorite features from my old phone are here but even BETTER. The camera on the Mate 9 is fantastic and produces high quality photos. The camera also features a pro option so that you can control the aperture as you would with a SLR/ DSLR camera. The battery is huge. I work mainly in the field and am a heavy phone/ data user. I can go the entire day using multiple apps, streaming music, using GPS/ maps, emails, etc and get home with more than 50% of the battery remaining. The phone also features quick charging capabilities which is a huge plus for me. A fun feature on this phone is that it has a build in pedometer so it counts my steps for me throughout the day without needing to wear my wrist pedometer. I don't regret this purchase at all, I wish I would have made the switch sooner!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      We are really happy to hear that you are enjoying your amazing Mate 9!

      It is one of the favorites of the brand, with it impressive camera,which is certificated by Leica, you will feel like a professional taking great pictures!

      Besides all the great features of the device your device is protected by a VIP warranty, which covers the screen for the first 3 months of use.

      Welcome to the great family of Huawei!. BG HuaweiCustomerCare

  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    I like phone very much.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great phone. The camera is very good. The price is very good deal.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are delighted to hear you are loving the powerful mate 9.

      Now you won’t slow down, thanks to the new Kirin 960 processor and intelligent Machine Learning algorithm. This ground-breaking interplay between hardware and software means your Huawei Mate 9 is born fast and stays fast.

      Welcome to the Huawei family.
      IG. HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Best Phablet Available Right Now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up the Mate 9 in February when my Nexus 6P finally gave out on me. Amazing phone - arguably the best I've owned to date. Camera is great, processor handles any and everything I can throw at it without so much of a hiccup, and the battery is insane. 39% is the lowest I've gotten it to in any single day of ownership - even with moderate and constant all day use. If you utilize the "Ultra Battery" setting overnight, you can easily get 2 days of normal use out of it. I'm even impressed with the single, down-firing speaker - that thing gets loud. (Maybe not the best sound for audiophiles, but volume certainly isn't an issue). I can't recommend this phone enough to anyone looking for a phablet sized handset. Oh and speaking of that, after the first couple days it just feels right in the hand. I rarely feel like anything is out of reach.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Stylez619,

      Thank you for your comments, they are very important for all of us

      Please remember that if you have any question or require additional information, you can get in touch with us through our official channels

      http://consumer.huawei.com/us/index.htm

      Hotline Support

      888.5HUAWEI / 888.548.2934

      E mail
      [email protected]

      Social Networks:

      Facebook/Huaweimobile(us)
      Twitter/Huaweideviceusa

      P.T. HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love mate 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you best buy for selling great ,fast and flawless phones and products ..love my mate 9, which is way better then Samsung , iPhone and lg. Huawei mate 9 is cheeper then all above phone and alot better in functions and speed. The good thing also I would mention that the parts are so cheap to buy compare to Samsung n iPhone. Will recommend this phone 100%..

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Josh,

      We are thrilled to know you are the proud owner of a powerful Mate 9.

      A powerful camera algorithm ensures outstanding picture quality in Leica image style. The Huawei Mate 9 also comes with a wider range of strong shooting capabilities, enabling you to take professional-quality shots in a number of different scenarios.

      Thank you for being part of the Huawei family.
      IS. HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    love it !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this phone ! Comes with case and screen protector and the quality and functionality is great ! I am very impressed with it ! So far the best phone I ever owned and I owned many iPhones and Androids in the past but I am very happy with my purchase and great price !!!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Daniel,

      We are thrilled to know that you are pleased with your Huawei Mate 9!

      We are proud of the EMUI 5.0 and its beautiful and smart user interface. Uncompromising design from a team of dedicated experts helps make the Huawei Mate 9 a stunning experience.

      Thank you for being part of the Huawei Family, we remain at your service.

      NG. HuaweiCustomerCare

  • Pros mentioned:
    Camera, Fast

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device running so fast and the camera is fantastic!!!!!!!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Mauro,

      We are delighted to know that you are pleased with your marvelous Huawei Mate 9!

      The Huawei Mate 9 supports 4K video recording with optical image stabilization. It also uses the H.265 video compression standard, allowing for video file size compression of up to 50%.

      Thank you for your preference for the Huawei products.
      BG HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Nice device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to replace my old phone, a Sony Z Ultra, because I love that device. My top choice for a replacement was the Sony XZ Premium. I didn't love the XZ Premium and couldn't see paying that much for something I wouldn't mind replacing in a year or 2. So after a lot of research I was settling on the Huawei 6X (X6?) as a dirt cheap replacement, the Honor 8 as a pretty option, or this Mate 9. This was more expensive but at less than a year old, it was about half the price of brand new models. It's hardware should keep it useful for the 2+ years I'd like to have it. Durability is my main concern, it's not waterproof, and the pre-installed screen protector is already a little scratched in less than a week. I don't intend to use a case or replace the screen protector once I remove this one. I rarely use anything more than a power case down the road when the non-removable (officially, anyway) battery starts showing its age. The included case is nice enough and offers some protection. The only real complaint I have, aside from wanting a bigger and higher resolution screen, is the battery. This has a large battery but I've been draining it pretty fast. I'm starting to adjust the settings to extend it but I think I just expected more from such a large battery. Although it charges crazy fast so I can't complain much. The screen really is impressive considering it's not quadHD (4k). And unlike my Z Ultra, this should fit in a typical VR headset. Obviously it's hard for me to express how great the device is, I have little to compare it to. But the approximately $400 I paid (open box) seems worth it so far. Tough call, my Z Ultra was $300 but that was in 2014 when it was a year old. Looking at everything on the market, this really seemed like a solid buy. The IR blaster is great and not many mobiles have them. Decent stereo speakers, a 3.5mm headphone jack and pretty good (IMO) included headphones. Bluetooth 5.0 and waterproofing would've been nice but I'll survive. I do like the simplified, near stock Android UI Sony (and some other brands) use, so I was concerned about Huawei's EMUI. So far EMUI hasn't been problematic. The device is fast and I don't feel like I need to plan on installing custom firmware. Cameras seem good, as does call quality. If only they used that spiffy Honor 8 glass back on this, that'd have been sweet. This is a great mobile for the price, and a pretty good one regardless of price. I'm sure the Mate 10 will be a step up in specs (the 970 processor is impressive) but I didn't want to wait for it or pay that much. I'm satisfied with the Mate 9 so far. I'm not loving it like my Z Ultra. Of course this has better specs and is currently functional. My Z Ultra just felt premium (with only a few caveats) while the Mate 9 feels high-midrange/near-premium. I expect Huawei will be on my radar when I'm in the market to replace this. Good job Huawei, you tempted me away from Sony (sorry Sony).

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      First of all we want to thank you for your very detailed review and for giving us a chance to impress you with the Mate 9! We designed the Mate 9 to stand out from the crowd thanks to its amazing features! Did you know that the Mate 9's camera is the only one in the US market that is certified by Leica?

      With your Mate 9 almost all of your favourite menu options can be accessed in just three steps. EMUI 5.0 sorts your messages, alerts, photos and videos, while handy shortcuts help you enable Wi-Fi, find apps and block notifications faster. Through tireless research and testing, we identified many scenarios in which it was easy for users to accidentally press the wrong thing. But with our slick new interface, these little glitches are a thing of the past.

      Thank you for your preference for the Huawei products. BG HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Excellent camera. 64 gb. Of space .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this phone. Great camera .long lasting battery.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are glad you are enjoying your wonderful Mate 9.

      The Huawei Mate 9 offers a truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days’ usage. State-of-the-art Huawei SuperCharge technology safely charges the device for a full day’s power in 20 minutes.

      Thank you for your preference for the Huawei products.
      IS. HuaweiCustomerCare

  • Pros mentioned:
    Dual sim, Fast

    Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me a long time to make up my mind, I travel in Asia a lot and have played with this phone amongst other top end smartphones, I own a Huawei 5X which is also good but this is so much faster and never misses a beat. Super quality finish very solid and beautiful screen. I needed an unlocked dual sim phone and this is the best I have every used! - It's replacing my iPhone 6S+ which is locked to AT&T and so far I don't miss my iPhone - Recommended

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer, it is awesome to hear that you are enjoying your Mate 9! P.T. HuaweiCustomerCare

  • Pros mentioned:
    Dual sim, Fast

    Rated 4 out of 5 stars

    Love the size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, great pics, finger print is so accurate overall happy. So far so good!! And yes I love the dual sim fact.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      It is great to hear that you are enjoying your gorgeous Huawei Mate 9!

      The Mate 9 supports numerous frequency bands, including five 2G bands, 10 3G bands and 20 4G bands. With support for 1334 carriers in 217 countries and regions, you can stay connected when you’re away from home.

      Thank you for your preference for the Huawei products.
      BG HuaweiCustomerCare

  • Pros mentioned:
    Camera, Price

    Rated 4 out of 5 stars

    Love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so happy I chose this phone, the quality is great for the price point. Camera quality is amazing!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are delighted to hear that you are enjoying your spectacular Huawei Mate 9!

      The Mate 9 sports an 8 MP selfie camera with autofocus and a range of handy features to help you take selfies more quickly.

      Set the camera to take a photo when you smile, or place your finger on the fingerprint sensor to activate the shutter. A new facial enhancement algorithm automatically detects your face and applies custom beauty settings.

      Thank you for your preference for the Huawei products.
      BG HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Awesome Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I got this phone because of the camera. Honestly takes great pictures! Overall the phone is a beast at performance and the battery life is on par with Iphones

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Grayson,

      We are glad that you are enjoying your Mate 9!

      Please share with us your favorite features through our official channels.

      Web Site:

      http://consumer.huawei.com/us/index.htm

      Hotline Support:

      888.5HUAWEI / 888.548.2934

      E mail :

      [email protected]

      We invite you to follow us throgh our official Social Networks:

      Facebook/Huaweimobile(us)
      Twitter/Huaweideviceusa

      P.T. HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my wife because she has a tendency to go though a lot of battery during the day. This phone has been wonderful for her and easily lasts all day. I'm a fan of stock Android but this skin is not too bad. Excellent build quality too.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      It is great to know that you and your wife are pleased with her Huawei Mate 9!

      The Mate 9 offers a truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days of usage. State-of-the-art Huawei SuperCharge technology safely charges the device for a full day’s power in 20 minutes.

      Thank you for your preference for the Huawei products. BG HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Great semi budget Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs smooth and gets only a little warm during very taxing games. The OS is nice and the knuckle tap features are pretty cool. Also if your phone is off if you press the volume down twice it will take a picture. I like that feature. My last phone took to long to snap pictures and I felt like I couldn't get a lot of quick shots because of that. 64gb is nice. your get about 42ish gigs to play with. I'm not to sure considering I transfered over my aps. One of the best phones Ive ever owned. What drew me to this phone was the screen size and overall performance. The only downside is the selection of cases is pretty low. Wish I had more options but thats not too bad. Oh and you cant give jingles to messages. You can to ringtones but not the messages. Thats kinda a bummer. Might have to figure out an app work around. 9.3/10

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are excited to know that you are pleased with the unbelievable Huawei Mate 9!

      We are proud of the EMUI 5.0 and its beautiful and smart user interface. Uncompromising design from a team of dedicated experts helps make the Huawei Mate 9 a stunning experience.

      Want to show off among your friends your high game scores or the picture when you pass to the next level? Use knuckle to quickly take screenshots of part of or the whole screen!

      The Huawei Mate 9’s ultra-thin industrial design features a simply elegant 2.5D glass screen.

      Thank you for being part of the Huawei Family, we remain at your service.

      NG. HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great camera, crisp color, fast data processing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone, very good camera, a lot of memory. The phone comes with a screen protector already on it and a case. As soon as you turn on your mate 9 , and register on your Android login and password , a app Huawei will transfer your old phone data intern and micro SD automatically to you huawei phone.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      Thank your for your 5-stars review and for your preference for the Huawei products.

      The Mate 9 offers a truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days of usage. State-of-the-art Huawei SuperCharge technology safely charges the device for a full day’s power in 20 minutes.

      Welcome to the Huawei Family.
      DP HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Amazing battery. Beautiful screen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read lots of reviews before purchasing the phone and was very torn between it and the Google Pixel XL. I'm very happy that I purchased the Mate 9 and would do it again. The battery life is hands down amazing. Previously I had an LG v10 and had to charge the device 3 or even 4 times throughout the day, I've reached 16 hours with the Mate without having to charge. 16 hours of pretty heavy use, screen bright, data/wifi on, playing music etc... Plus the phone does not get warm during heavy usage even in 90+ degree heat. The screen is beautiful with bright clear colors. The camera takes beautiful pictures, comes with lots of fancy settings but very easy to use. Would 100% recommend this phone.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      You cannot imagine the happiness that your review caused to us! It is great to hear that you are pleased with your brand new Mate 9!

      You mentioned some really good features of the Mate 9, now let us provide you another one!

      Four noise-cancelling microphone for crystal-clear recordings

      The Huawei Mate 9 features four microphones. The receiver and microphones are equipped with noise cancellation technology to eliminate background noise and improve call quality.

      Also did you know that your device is protected by a VIP warranty? Which covers the screen of your Mate 9 for the first 3 months of use!

      Thank you for chosing Huawei! BG HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great phablet for pure Android fans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I've been a stock/vanilla Android guy for the past 4 yrs or so. I had a Galaxy Nexus, Nexus 5 and then the past two years a Nexus 6. I've unlocked bootloaders, rooted and thrown on Custom Roms and changed Kernels (Franco). I'm a fan of Android pure, some say plain since it doesn't have some other manufacturers features. I like having a buttery smooth phone that doesn't show its age and is the most up to date than others. Well my N6 be n showing its age after 2 yrs, and I read reviews from the International Mate 9 since it dropped in Nov16. I loved the size screen on the Nex6 and didn't want to go any smaller. So about a month ago I bought the Mate 9 since it's about the same dimensions a little smaller, yes it does have a 1080p screen compared to 1440p..But I couldn't see the difference. Mate 9 uses EMUI over Android 7.0, but it's actually welcome. It's not too much, still smooth and has nice little features. I got Nova Launcher on it so mine looks like my Nex6. Camera is great...Very nice features. The phone looks nice, feels good in the hands. If you like a big screen phone...Give this phone a chance.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We thank you for your positive review! The 5.9 inch screen really does meet the standard, if not completely defeat, the screens of competing smartphones. We also agree with you that the 20 megapixel dual lens Leica camera is great! We are happy to see that you recommend this smartphone and we thank you for your business. (SP) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very good and friendly use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Samsung 6s for 2 years. I had encounter many problems. It drain out the better so fast and my cell always get very hot. I am not regret to buy mate 9. You can't beat the price for such good smart phone

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      It is great to hear that you are enjoying your spectacular Huawei Mate 9!

      The HUAWEI Mate 9 sports an 8 MP selfie camera with autofocus and a range of handy features to help you take selfies more quickly.

      Set the camera to take a photo when you smile, or place your finger on the fingerprint sensor to activate the shutter. A new facial enhancement algorithm automatically detects your face and applies custom beauty settings.

      Thank you for your preference for the Huawei products. BG HuaweiCustomerCare

  • Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its an awesome android device. definitely a high end phone, and it performs like a champ. no lag, camera is not extra ordinary but surely gets the job done. screen resolution is 1080p, which is plenty for human eyes....just love the fact that the software just flies......nice job Huawei with the emui. extremely happy so far

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Yes! The Mate 9 is awesome because along with it's EMUI and screen resolution it has a 20 megapixel Leica camera and a 4000 mAh battery! Thanks for shopping Huawei! (SP) HuaweiCustomerCare

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