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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5044 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 5,046 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Why the Hyper x headset is the best headset ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an avid gamer, I have had the opportunity to try numerous gaming headsets, but the HyperX headset has truly exceeded all expectations. The combination of exceptional audio quality, outstanding comfort, and reliable durability makes it a deserving recipient of a 5-star review. Furthermore, I believe my loyalty and passion for gaming, as well as my genuine appreciation for the product, make me a deserving winner of the Best Buy giveaway. Let me elaborate on why this headset stands out from the crowd. Impeccable Sound Performance: The audio quality delivered by the HyperX headset is nothing short of remarkable. Whether I'm playing intense first-person shooters, immersive open-world adventures, or engaging in online multiplayer battles, the headset delivers crystal-clear sound with impressive depth and precision. Every explosion, every footstep, and every whisper is rendered with accuracy, enhancing my gaming experience and providing a competitive edge. Unmatched Comfort: The design of the HyperX headset prioritizes comfort, allowing me to enjoy extended gaming sessions without any discomfort or fatigue. The plush, memory foam ear cups provide a luxurious feel and effectively isolate external noise, enabling me to stay fully immersed in the gaming world. Additionally, the adjustable headband ensures a secure fit for different head sizes, further enhancing the overall comfort. Built to Last: Durability is a crucial aspect of any gaming headset, and the HyperX headset delivers in this regard. The sturdy construction and high-quality materials ensure that the headset withstands the rigors of daily use. I have owned the HyperX headset for a considerable period, and it has shown no signs of wear or deterioration, solidifying its reputation as a reliable and long-lasting investment. Versatile Connectivity and Controls: The HyperX headset provides convenient connectivity options, compatible with various devices including PC, consoles, and mobile devices. The detachable microphone offers clear voice communication, allowing seamless coordination with teammates during multiplayer games. Furthermore, the integrated audio controls on the headset cable provide quick and easy access to adjust volume and mute the microphone, adding to the overall convenience. Why I Deserve to Win the Best Buy Giveaway: As a passionate gamer, the HyperX headset has become an integral part of my gaming experience. I have recommended it to friends and fellow gamers who have also been delighted with its performance. Winning the Best Buy giveaway would not only reinforce my faith in this exceptional product but also showcase my loyalty and dedication as a customer. By selecting me as the winner, Best Buy would be rewarding someone who genuinely appreciates and values their products, and I would continue to spread the word about the fantastic offerings available at their store. In conclusion, the HyperX headset undoubtedly earns a well-deserved 5-star rating for its exceptional audio quality, unparalleled comfort, and long-lasting durability. Its impressive features and performance make it a standout choice for any gamer seeking a high-quality gaming headset. I genuinely believe my dedication and passion for gaming, combined with my appreciation for the product, make me a deserving winner of the Best Buy giveaway.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Excellent headphones for daily use and gaming!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're like me and have problems wearing headsets because they hurt your face (and because you have a pretty large skull), then look no further! These babies are SUPER light, they don't put pressure on my jaw when I talk, and they have an incredible sound quality! Originally I had bought a gaming headset from JBL (because JBL has spectacular sound quality for all of their products), but the headset was so heavy on my face. I would only be wearing them for a few minutes before it felt like my head was being squeezed and my jaw felt like it had just been through a root canal. Thankfully my boyfriend had me try his Cloud II's and I fell in love instantly. I bought mine the next day and tried them out. Obviously when they came they were a little tight on my face, so I stretched them out a bit by putting them over my computer tower for a night. The next day I put them on and voila! Perfect fit. My only complaint is that I can't set up my mic so I can hear my voice back in my headphones when I talk.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we unpack the product and the connector headset was broke we hope best buy will change the product it was my son crhirsmats gif

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Crisp sound, comfortable fit, not enough Bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of extensive research as I was going to Pony up 100 buckaroos for a gaming headset or perhaps a little more. I settled on these mostly because they wound up in a lot of top 10 lists. I was going to get Logitech because I really love the brand but I was sold on this one because of the reviews. It's important I think to let you know what my expectations were and my intentions. I do not do a lot of online gaming but thought I might soon. One of the big factors for this headset was the ability to hear sounds that are important in online gaming to help you locate enemies. More of an awareness of where they might be around you, to be more specific. I was wanting something to really immerse myself in the sound as I enjoy a lot of campaign games. I don't use the microphone since I do not play online games but I do like that it can detach if necessary. If I can ever be on when my brothers are on then that would change I'm sure. So, I wanted to be immersed in campaigns with one of those being the Resident Evil games. The remake of two and three. I am also currently playing Spider-Man all the way through on the PS4 Pro and enjoy the headset with the crisp sounds, the busy streets. A lot of small details really come through in these things :-) the drawback from me is that there's not a lot of bass, or rather bass to the level I personally like it. Doesn't feel as immersive this way. There's no dial for volume and there's no dial for bass. The less than $30 Fukushima headset I had, if I pronounced that right, I liked a lot more because it had volume and bass adjustments sacrificing a bit of the crisper sounds but not by much. Sometimes I long for those. Perhaps it is because I specifically was getting a gaming headset and did not truly realize what the focus is on with these headphones. But the bass is not bad, I can still get an enjoyable experience but when I'm in the mood for Epic Bass and those horror games I'm just not getting it. Something that was really amazing is the options for ear covers. I used the default that is on them because I don't sit with headphones for a long time. On my day off I might have them on 3 hours or more once in a while and I am very happy to report that they are comfortable and I have yet to sweat in them. It doesn't really hurt my ears either. Other headphones, actually most of them, feel like they suction my ear hole which puts pressure on them and I can't wear them for very long. It ruins my hearing for a couple days sometimes. These headphones are lightweight and does not cause that for me, a first-ever! In summary, my intentions were to spend a hundred bucks or a little more on a better quality gaming headset that would allow me to be immersed in campaign games, especially the horror genre. I want crisp sounds so that I could tell what was around me a little better, and some nice heavy Bass. I was not looking for the best for online gaming to hear enemies around me although I would like that opportunity If Ever I did game online. Since this headset appeared on many top 10 lists, my expectations were high. I was pleased that the mic piece detaches although I have yet to use it, the sounds were crisp , headset is light, two sets of ear covers came with it , I did not sweat in them nor have Painful ears after 3 hours of gaming in them, and the bass is decent. It sounded good on both the Xbox One X and PS4 Pro. I only play games on consoles so don't know how they work on a computer but I'm pretty sure they're even more badass that way since they are surround sound headphones. The bass sounds good but I wanted more especially volume knobs for sound and one for bass which it didn't have. Even though I could not get that deep rumbling Bass this headset is good enough to keep for what I spent on it. If the bass was better it would be a total of five stars from me.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great gaming headset, great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a great gaming headset but don't have a budget for a two hundred dollar headset with premium sound quality, this is absolutely the headset for you. It sounds great out of the box, it's not gonna empty your wallet like some other headsets I've seen, and there really aren't many qualms I have with it. But the few that I had for the headset are easily fixed. Pros: -Great sound out of the box -High quality sound card with the USB adapter with amazing 7.1 simulated surround that gives me a major edge when I play games like Rainbow Six Siege or Counter Strike: Global Offensive. -Not going to empty your wallet for a nice, quality, headset. -Choice of leatherette or... I want to say velvet (but it probably isn't) ear pads (If you use them for long periods of time I'd recommend switching them out, I personally prefer the leatherette but they are equally comfortable) -Directional/detachable microphone has great range of motion and can handle being moved back and forth from "in front of my face" to "out of the way" (for me to eat or drink) without getting weak or falling out of the headset -Comes with a great mesh bag to carry your headset, wires, and mic when you take your computer/laptop somewhere else to game. -I personally don't use the headphone/microphone jack adapter, but that's an option if you don't have enough USB ports. -Great noise cancelling, but that can cause some issues, as I will explain in the cons portion of this review. -Ear pads are extremely comfortable and I don't ever feel like my head is being squished after long periods (4 or 5 hour periods) of competitive gaming. -Great "unboxing" experience with the amazing red... honestly I'd call it a "case" instead of a "box". It feels like the headphones are being "presented" when you take off the lid and foam pad, rather than "opening a box and there they are" feel. Cons: -Microphone doesn't feed back through the headset. Normally that's not a problem, but the people around me have told me that I get a bit unnecessarily loud when I'm talking to a group of people in Discord, or giving callouts in game. (I wouldn't know, I can't hear myself) -HyperX doesn't have software for an equalizer. Now this is just personal preference, but for me its bass didn't have quite the punch I was used to from other headsets. But this was easily fixed by downloading a third-party sound program, boosting the bass a little bit, and now I wouldn't trade this headset for anything unless it was gold plated. -With the sound card/USB adapter, I find myself not using the headphone/microphone jack adapter ever (this is partially because those jacks on my PC are right next to my hand, so it takes up space. And the sound card built into the USB just gives me great physical control of my volume without having to get out of game) -The jack that the headphones plug into for the USB connector gets unplugged a lot (mostly because I accidentally pull it when I'm sitting on my couch) -If you don't have a desktop, or don't have a desk to use, the wire for the headset is short, but the wire for the USB adapter is a bit long. It's a bit weird, but honestly I'm sure you can just wrap the wire a little bit more than what it is out of the box and it'll be just fine. Honestly most of my cons are just from personal preference wanting it to be a little different, or perhaps a unique problem simply because of my gaming setup. This headset is pretty fantastic, and all the issues I have, I have found easy solutions or fixes for (except feeding the mic through my headset, still can't figure out how to do that). I didn't give this product 5 stars for two reasons: the mic doesn't feed through the headset, so people tend to have to yell at me if they want my attention; there isn't a HyperX software I could find to equalize the sound. When I tried to use my computer's equalizer, it went through the USB sound card and it didn't change anything. This may not be a problem for others, but if those things were there or if I at least had the OPTION to feed my mic back through my headset, then I would give this 5 stars. Plus, 5 stars should be reserved for studio quality headsets, and this is great, but there are definitely better headsets; but not for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 4 out of 5 stars

    These are great 7.1 headsets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and the razor man-o-war 7.1 and did a comparison. I ask the guys/gals on p/c, Xbox one, and PS4. The majority of my friends in chat almost all agreed that this one sounds better on there end. As the razor manowar sounds a bit lower and some say I even echoed a few times in voice chat feedback. Now listening to the 7.1 in gaming is much more louder in this headset then the razor with the volume dial turned up. They both have the same capability to make it sound like someone is walking around you or shots fired from a certain direction, it’s just that the cloud 2 just sounds more louder and clear. The design for the headset isn’t as fancy as the other headsets but for me it works and it is comfortable. I like the fact that you get another set of ear cups, giving you the option to switch out the cups with either the pleather style cups or the soft suede style cups. Unlike the razor your stuck with what they have given you on the headset. I also like the removable mic so if your not in the mood to chat just pull out the mic and set it aside till plan to use it. The only downside I have against this is that with the razor it had a toggle for mute and volume dial. So when your playing on consoles you have no control over the volume unless you happen to buy one of those stereo adapters for your controller. Last that little sound card usb thing they both include, sounds much more nicer on the cloud 2 then on the razor manowar7.1. I really was trying to find a way to give razor an upper had but this one just hands down flat out beat it. Oh and if your wondering about weight, this one is a little lighter then the razor manowar7.1 and the v2 kraken. If you are wearing glasses or those gaming shades these are slightly forgiving on your ears then the ones on the razor. These cloud 2 will not disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset overall and cheap as well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headset after my SteelSeries Siberia Elite Prism broke after a light drop. Went to Best Buy a few hours later and bought this headset. Immediately I realized that it was better. First of all the comfort is amazing. I can wear this for hours and not even feel like I'm wearing it. The sound is great (7.1 surround sound is a nice touch on a headset for this price however few games really support and it and utilize it at all. The mic being deattachable is nice (personally I don't use it) but it is nice. The different set of ear cushions are greatly appreciated and something even my twice as expensive headset didn't offer. But one at half the price has it. The sound card is nice because it makes the mic usable in certain programs which other wise can't be used I using 3.5mm jacks. It still keeps the 3.5mm connectivity for use in phones, PlayStation 4 among other things. If you want a good headset for below $100 I can strongly recommend this headset over anything else. Thanks for reading my review and I hope you found it helpfull. PS this headset can easily rival headsets at 3 times the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Headset!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research before buying this headset. The packaging was so nice I had a hard time throwing it away. Very impressive! The headset is very comfortable. I use it everyday. It seems to be well built and sturdy. The mic quality is very good according to my friends who listened to me through a chat program. The surround sound feature sounds really good. I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Bottom line best for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a good-sounding gaming headset for less than $100, the HyperX Cloud II ($99) is one of the most comfortable, stylish options you can buy. The headset's virtual 7.1 surround-sound capabilities do an admirable job of highlighting your games' more subtle sounds, and its lightweight design makes it a cozy companion for marathon play sessions.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 4 out of 5 stars

    Cloud 2s

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound light weight and clean looking headset the only thing I’m not impressed with is that when you hook up with the 3.5 mm cable to controllers you have no easy acces volume control Thing are named right being clouds, super comfortable and light compared to stealth 700 maybe not quite as good sounding but also $50 cheaper overall nice set of cans

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound and functionality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a headset I could use with my PC, cell phone and Xbox One. I searched and read reviews on a variety brands. Once I narrowed down the choices, I went to several local stores for a hands on listening experience. By far the HyperX Cloud II headset fit my needs without breaking the bank. The removable mic is great for when I just want to listen to music, movies etc. It has a digitally enhanced, noise-cancelling microphone with automatic gain control functionality and echo cancellation. No one can tell I'm using a headset when I'm on my phone. Sound is excellent! HyperX Cloud II is Hi-Fi capable, with 53mm drivers for superior audio performance and rich sound quality with crystal-clear low, mid and high tones and enhanced bass via the sound card. This sound is further enhanced by the hardware-driven virtual 7.1 surround sound. Finally (but not to be minimized) the headset is very comfortable to wear for hours on end!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Cable length

    Rated 5 out of 5 stars

    Good headset, blocks outside noise too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, nice that you can swap between two ear cushions, great sound, nice volume control, 7.1 surround is great, great for fps games, nice microphone. Random strangers in games comment how nice my mic sounds. The only negative is the 3.5mm jack cord is too short! The headset fits controllers with a 3.5 audio connection and i guess it's made short for those controllers. But use it for anything else and it's way too short. Guitar amp or computer connection it sucks being that short! The rest of the cord is usb and plenty long enough. Nice that you have both connections, but the 3.5 is not versatile beyond a controller. I prefer wired so no messing with recharging and battery failure. Some reinforcement at the end of the usb cord would be nice. Mine attaches straight up from the top of my pc. Worried that bend won't last as long as it could. So far zero issues.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 5 out of 5 stars

    Best bang for your buck!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, this headset is relatively cheap compared to most gaming headsets with this build/audio quality. This is actually my 2nd HyperXCloud headset as my old one that I used for about 3 years HEAVILY for Destiny(Raids, Quests, PVP) had started to give out on one side. I don’t blame the headset at all as I had dropped it a few times on my wood floor and tugged on the wire accidently as well forgetting I had it around my neck. Aside from that, this headset really is amazing. The USB part of the headset that controls mic and headphone volume now works flawlessly with PS4, as this feature was not compatible up until about a year ago. Now with the 7.1 Surround Sound, I’m able to get the jump on other players online as I can hear the most minimal of sounds. Volume also works well when in a party ever since the USB part of the headset became compatible with PS4s. Overall, I’d highly recommend this headset. They’re durable, reliable, have great audio quality/smooth sounding microphone, and are competitively priced.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Ear Comfort Approved

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried various other headsets throughout the years because the microphone on this headset is good, but not the best. Every time I switch, I come back to this headset because of the comfort it offers me for long gaming sessions. I don't get any ear pain at all even after 8+ hour days of gaming and working with this headset. If you want comfort, don't hesitate to purchase the HyperX Cloud 2. If you suffer from ear pain from other gaming headsets, give these a try, your ears will thank you! My wife has a pair of HyperX Cloud 1's that are also very comfortable. Also please note that my first pair of Cloud 2's broke after about 3 years. I am not the kindest to my gear and it could have lasted longer. This next pair I've had for about 15 months with no sign of damage.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Gaming headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming headphones i have ever owned. Durable, good sound quality, what else do tou want. Also affordable, never go wrong with HyperX

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Top Quality Headset for a Mid Range Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Hyper X Cloud II is, put simply, one of the best gaming headsets in its price range – solidly built, well designed, extremely comfortable and it sounds great. Mic levels are fully adjustable and the simulated 7.1 surround works quite well. If I have one small gripe with this headset, it is that the actual mic audio sounds over compressed – which stands in sharp contrast to the very warm sound you’ll get out of in-game audio. Though it must also be noted that the noise canceling is quite good. You will be able to stream with Blue Switches using this headset. Another added bonus is that the Hyper X Cloud II is semi modular, so you can take it with you on the go – leaving the base plugged into your PC - and have a great set of stereo headphones you can use anywhere. Top quality headset for a mid range price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 4 out of 5 stars

    Great budget performance headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hyperx cloud 2’s are very budget friendly and perform very good. The ear muffs are soft, headset is light, and the 7.1 surround sound is very advantageous. I would recommend to avid gamers, if you want wireless I would suggest astros. 4/5 bought a second time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Perfect headset for gaming and chats

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this amazing awesome headset!!! Loud immersive sound , super comfortable lightweight very sturdy and dependable my go to headset for gaming and chats Highly recommend!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent for console gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for a couple months now, upgraded from my Turtle Beach XO Four Stealth after my third pair broke on me. Theyre lightweight, really easy on the ears, and comfortable to wear with glasses. The sound is gorgeous, I have a bass booster on it from my previous headset and I love playing PUBG with them (except for when I'm in a red zone lol). Does a good job of cancelling your background noise, I turn on a box fan and piano music when my SO lays down and my friends can't hear it through my headset. The braided cord is always nice too. I'd definitely recommend these for console gaming if that's what you're looking for, my PC isn't up to snuff for gaming so I couldn't tell you about the audio controller and whatnot.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great Sound - troublesome mic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of this headset is the best of the headsets I have owned. The downfall with the mic is that it is very, very quiet. I had to install a separate third party software after updating the firmware to be able to adjust the mic volume and even be heard by others. I found out that other people have had the same issue and was able to find the resolution on YouTube. The set is comfortable for me and I like the way it looks! If the issues with the mic were not present, I would have given this a five star review with excellent ratings across the board, but mics are important.

    I would recommend this to a friend
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