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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 911 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers often highlight the Cloud II Wireless Gaming Headset's exceptional sound quality, comfort, and impressive battery life. Many appreciate its wireless capabilities and lightweight design. Some customers have expressed concerns regarding the volume, price, connection stability, software, and ear cup size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 911 reviews
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Awesomely Priced Awesome Headset

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy this lightweight headset and it's comfortability for long hours of game sessions. The mic is also better than the hyper x headset that lasts 300 hours (less muffled and more clearer). The battery doesn't die that fast, however, I do recommend to charge it longer than you expect (2-3 hours) as I sometimes underestimate it's charging time. PRO TIP: On the PS5, you can separate the headset to give you the output audio and you can use a condenser microphone for input AND you can remove the headset's microphone for added convenience (Turn off automatic audio switching before starting)

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    HyperX Headset

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HyperX Cloud II Wireless Gaming Headset is a game-changer for gamers seeking untethered freedom without compromising on audio quality. As a long-time fan of HyperX, I was eager to try out their wireless offering, and it did not disappoint. First and foremost, the headset's wireless functionality is flawless. With a reliable connection and impressive range, I can move around freely without worrying about cables getting in the way. The convenience of wireless gaming is truly liberating, allowing for greater immersion and flexibility during gameplay. Audio quality is where the Cloud II truly shines. The headset delivers rich, immersive sound, with crisp highs, deep lows, and detailed mid-range frequencies. Whether I'm immersed in the ambient sounds of a virtual world or engaged in intense multiplayer battles, the Cloud II ensures every audio cue is heard with precision and clarity. Comfort is another highlight of the Cloud II. The plush memory foam ear cushions and adjustable headband provide a comfortable fit for hours of gaming without fatigue. The headset's lightweight design further enhances comfort, making it ideal for extended gaming sessions. The Cloud II's detachable microphone is another standout feature. With noise-cancellation technology, it delivers clear and distortion-free voice communication, ensuring smooth coordination with teammates during multiplayer matches.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good headset, quality sound, excellent range

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good headset considering the price. The comfort of the pads and the top strap are quite good. With the range it has, I can be anywhere in my house and hear what my computer is playing from the other side of the house. The microphone is excellent and voices come out quite clearly, and with the microphone being removable it adds a level of privacy. The sound quality is quite good, making this headset quite a quality headset.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Save Time and Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 3rd headset (unhappy with the first 2 of different brands). Volume was increased compared to the first 2, mic is clear and flexible, comfortable to wear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anything that’s worth $100 or more should be quality and these fit the bill. Quality microphone and Bluetooth headset just like I wanted. Only thing I would change is the leather ear muffs, I personally prefer cloth as it is more comfortable and breathable. But I will say Leather is comfortable and smooth and feels good too, just can get muggy if you wear for long periods, personally.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Good but outdated software

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time buying this headset. This time wasn't as great of an experience as last time. For such a great quality headset and great brand, I was quite disappointed by it this time around. The software/firmware for the device was extremely dated and didn't even have an option to display the battery life percentage. The battery life was really great though... somewhere around 30 hours as advertised. Mic quality was clear and awesome. The range of the device was pretty decent too. I did experience a few problems with it and I often had to reset it by removing the USB dongle from the PC and reinserting it. This time around, it didn't last nearly as long as the first one did and I ended up switching to a different headset in only a year later.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Wireless
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    A great wireless headset. Buy one now!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a replacement/upgrade from a ten year old wired Logitech headset whose cord had been tripped over so many times it had become painful to my Discord communities with frequent bursts of static, This HyperX - Cloud II Wireless 7.1 Surround Sound Gaming Headset has to be the most comfortable headset I've ever worn. I can go for hours without any discomfort. The battery easily lasts the claimed 30 hours as I charge it like every third day. Even should the battery run out the headset works just fine while it is charging, Wireless is a game changer. I can head to the kitchen or anywhere in the house and not miss the conversation. The price was a bit more than I intended to spend, but after a few weeks of use I am convinced it was well worth the price though I did purchase it on a sale for $129.99, The normal MSRP is a bit more. I recommend it still though getting it on sale is a plus. My only complaint is that the black on black of the wired version of this product is unavailable in wireless. The wireless version only comes in red/black, which while it looks fine would not be my preference were the original colors available.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wireless Cloud II

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for both PC and PS5. Friends on Discord say it's pretty clear vocals on my end. Can walk about 25-30 feet before losing reception in the house. Maybe about 2-3 hours of battery time on heavy duty use. But I keep it charged appropriately. And yes they're comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Wireless

    Rated 5 out of 5 stars

    Headset with mic

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and ease of use are a big plus. Also the wireless feature is very easy to configure. The battery life is excellent. Being able to use while recharging is a great feature.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headset, one of my favorites

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible battery life, can go days without needing charged, incredible sound for fps games, and is very comfortable for very long gaming sessions, other headsets will start to hurt my head after playing for so long but have gone more than 24 hours wearing this headset with no discomfort

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headset!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are extremely comfortable for both my husband and I. He uses them more, but when I use them, I am genuinely surprised by how long I can wear them while wearing glasses, which tends to hurt after a while. They keep charged for a long time too and have good sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Wait I still have the headset on?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is what I said after a couple hours of gaming which I couldn’t believe! The headset is a great product, after searching the web for many hours and pulling hair out to find the right headset since I already have a good mic (hyperX Quadcast) I came across this headset. All I was looking for was a nice wireless headset, with a removable mic. Once I got my hands on this headset and unboxed it and first put it on I was amazed the headset feels great as well as the sound quality and the ease of setup it took 3 seconds to plug in and use. In the past I’ve used a turtle beach stealth 600 and this can’t compare to this great product, the battery life is outstanding and you won’t get tired of having the headset on for multiple hours while gaming.So if you are looking for a pc headset this a great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery lasts long, good hearing quality. For being a wireless headphone I love it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    ex wired cloud 2 owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the wired HyperX Cloud 2 for about 4 years before getting this wireless version. They're honestly just as good as the wired version. I use it 8+ hours a day usually. The battery lasts a very long time, you only really have to charge it about twice a week which is unnoticeable if you do it overnight or whenever you're afk. For the price, it would be neat if their software had better audio controls but all it does is toggle between stereo and 7.1 (which isn't that great). The microphone is decent, my friends don't notice a difference between this mic and the Wired Cloud 2's mic. The headset is comfortable, it has decent range and sounds good.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Gaming Handsdown

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable! I have a big head too and it doesn’t feel like it’s being squished when I wear these. The sound quality is equally wonderful and the microphone does a great job picking up my voice and outputting clear quality. My favorite thing about this headset is the mute button. My family likes to burst into my room yelling God knows what and the fact that I have the option to anticipate their arrival and save the ears of my buddies online with one quick press of a button… GAME CHANGER. 11/10 would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    HyperX is the best!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headsets I've ever heard. I have the Cloud Flight that I still love and use for my laptop but these have even better sound and battery life and are so comfortable to wear even for long hours

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Pricey but Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While a little pricier (and I got it on sale) in comparison to other Bluetooth gaming headsets, HyperX continues to delivery on comfort and sound quality as long as long lasting battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good enough

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a $125 pair of wireless headphones it certainly performs better than a lot of other similar price range headsets. The mic is passable, but you can tell that more time and money during the development phase was spent on the build quality. They advertise a 30 hour battery life from full. Sometimes it gets a little less than that but sometimes I’ve had it go around 35-40 hours between charges, it depends on how loud you have them. The only real complaint I have is a lack of a 3.5mm jack so you cant really hook it up to a nintendo switch and use all of the features. If you’re a 100% pc gamer, or just want a pair of wireless headphones for working from your computer I can recommend this fully.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Good headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hyperx cloud 2 are good headphones good battery life good quality so far I like them but their is only one thing that I don't like is sometimes it disconnects it self but other then that their good

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Sound quality and volume lacking

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset after my Steelseries Arctis 1 headset broke. The range, mic, comfort, and battery life were great and a much needed improvement from the Arctis 1. However, the sound quality was nowhere near as good and the volume itself was only a fraction of the Arctis headset. I would play with the volume maxed out and still struggled to hear footsteps while playing FPS games. For watching videos the volume was adequate but I need something louder for games so I ended up gifting my headset to my younger brother.

    I would recommend this to a friend
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